Although there was a lot of renovation work being carried out at the hotel, it was clean, the staff helpful, the bedroom and bathroom spacious providing a comfortable bed and lots of hot water in freezing weather.

The property is centrally located near the old Tour train station and has some charm but it is dowdy looking and the staff for the most part were not very hospitable. Richard Pinder

Very friendly reception. Wonderful high ceiling suite with huge bath. Great views and forvtrain travelers it’s just steps from the station!

Helpful friendly staff in location near to shops, food and the train station make it very convenient.

The room was comfortable and the AIR conditioning was great. So very convenient to the train station for trips over from Paris.

Great location near station and Tours proper. Lots of interesting shops and helpful staff

Very nice stay

Stayed here overnight on our way to Bordeaux, old hotel with character. Great breakfast. Lovely room, very comfy bed.

Nice hotel and confortable rooms!

Great location to Tours, one of your favorite spots in France. Highly recommend this hotel, great staff, breakfast was outstanding the rooms updated, clean and plenty of room.

Nice hotel with great location right next to the train station.

Near train station and city hall, convenient location.

Well located close to all amenities and pat

This hotel is very tired in desperate need of a renovation and overhaul. Not sure how it has managed to keep 4 stars.

Very nice property and centrally located. The staff were helpful and polite. I would definitely stay here again.

This hotel is a 1- or 2-star hotel at best. The conditions of the hotel were awful. Our rooms were not ready when we arrived to check in and the rooms had not been cleaned in years. There were layers of dust on everything, everywhere. The front desk lady told me she would be cancelling my reservation, but I have yet to receive the credit. Please stop lying to consumers about this hotel.

The view is good. Comfortable room. Staffs were kind But the WiFi is a bit slow and weak

I thought the room was great. Good bed and pillows. Air con perfect. Bathroom immaculate. Reception staff spoke English and were very helpful. Breakfast ok could have been better. Hot food ran out

The large suite in photos appears to have a division between master and children bed. Not the case. Although the room does have air conditioning the mini split is not large enough to actually cool the room. It can only maintain.

We stayed 3 nights here as a base to visit the chateaux in Loire Valley, very convenient to parking, and walking distance to the Old Town. We changed room as the first one given to us had a very tiny toilet with no sink. That’s pretty normal in France but since the shower was on the other part of the room, it felt a bit strange. However, the second room was much better and quieter too. It’s also more modern and brighter. Good choice of breakfast and friendly staff.

Hotel was so so.... one Male reception helping us with taxi cheated us with his friend asking for a fare 5 times than a metered taxi did! Rooms are bit grubby and sheets were dirty... but location is unbeatable

Old fashioned hotel right in the center of town right opposite main train station. We had upgraded ourselves to premium and room was large. The only chair was however too low and useless. Good sound insulated windows. No own garage but parking is available under the main square in front of hotel at special rate of 8€ per 24 hrs. Breakfast room slightly too small for the number of people eating and service was lacking a bit specially on the Sunday.

Excellent location to the train station and tourist information office.

The hotel presents itself as a 4-star when it’s truly a 3-star. The wifi didn’t work in our room. The pillows were awful. On the positive side, the bathroom appeared to be recently renovated, but the decor of the room was very outdated.

Very very old hotel, very deferentially than the pictures you presented this hotel, the drainage in the shower and sink was blocked , not pleasant at all, the staff was very welcoming and polite.

One night, family room. Fantastic.

Lovely hotel near train station and tram, close to shops and a variety of restaurants.

The desk staff were very helpful and our room was fantastic.

The young staff at the front desk is nice and helpful though she cannot speak English fluently, but still try to help us find the parking area. The hotel is located in the central of the city and close to restaurants, shops. However the room carpet smell as theres a lot of leakage along the perimeter of the toilet that make the carpet stained and messy. Hope the management do proper refurbishment and improve the cleanliness.

The young staff at the front desk is nice and helpful though she cannot speak English fluently, but still try to help us find the parking area. The hotel is located in the central of the city and close to restaurants, shops. However the room carpet smell as there's a lot of leakage along the perimeter of the toilet that make the carpet stained and messy. Hope the management do proper refurbishment and improve the cleanliness.

This was our first stop on our vacation, having flown into Paris and then transferring by the TGV to Tours. We decided to visit this town due to it's location among the chateaux and wineries of the Loire. Tired from the travel, it felt so good to see the hotel from the train terminal. A short walk and we were in, able to catch a quick nap and later a shower before going out to tour Tours. The staff quickly checked us in and explained the amenities of the hotel, and she was so friendly and smiling you couldn't help but feel welcome. The hotel is dated, with an old elevator and worn carpets. But it is clean and trustworthy. They do allow pets, and we loved it when one the dogs was waiting with it's tail wagging at the top of the stairs. We heard no barking or other disturbances while we were there. The clerk gave us a city map and diagrammed a walking tour, circling her favorite spots. The parts of Tours we visited were close, and we enjoyed the cathedral and the town square. The next day we had a full day booked excursion, which departed from the Tourist Office located across the square from the hotel, another plus. The breakfast was buffet-style in a bright room and left us more than satisfied for the day. And we were able to drink a glass of wine after our day in the bar on site. If we return to Tours we would stay here without hesitation.

This was our first stop on our vacation, having flown into Paris and then transferring by the TGV to Tours. We decided to visit this town due to its location among the chateaux and wineries of the Loire. Tired from the travel, it felt so good to see the hotel from the train terminal. A short walk and we were in, able to catch a quick nap and later a shower before going out to tour Tours.The staff quickly checked us in and explained the amenities of the hotel, and she was so friendly and smiling you couldnt help but feel welcome. The hotel is dated, with an old elevator and worn carpets. But it is clean and trustworthy. They do allow pets, and we loved it when one the dogs was waiting with its tail wagging at the top of the stairs. We heard no barking or other disturbances while we were there.The clerk gave us a city map and diagrammed a walking tour, circling her favorite spots. The parts of Tours we visited were close, and we enjoyed the cathedral and the town square. The next day we had a full day booked excursion, which departed from the Tourist Office located across the square from the hotel, another plus.The breakfast was buffet-style in a bright room and left us more than satisfied for the day. And we were able to drink a glass of wine after our day in the bar on site.If we return to Tours we would stay here without hesitation.