This is a beautiful hotel. The staff were very friendly which made our stay pleasing. Shout out Christian at the pool. His service toward us was and is outstanding. What got me is that he remembered our name after only meeting him for perhaps half an hour during our check in. The next day he was there giving us the first class treatment. He is an excellent employee of the Royal Palms resort. The guys at the valet were very gracious with their service. This hotel with their staff is a must stay. We will be back in future visits to Phoenix.

This property reminds me of a mini Hearst Castle, with its Spanish tiles, pools, fountains, palm trees and sculptures. It has class. Rooms are large, quiet and luxurious with three types of window treatments to really black out the light. And, the drapes overlap so there is virtually no light coming through. Staff is extremely helpful at all times. Shout out to Wes and Barbara who do the history tour about the resort. Wonderful and very informative. Dan, the night security guard, helped me the last time I stayed at the resort when I needed a flat bed tow truck for my car, which had a flat tire. He checked on me periodically as I waited for the truck to make sure I was taken care of and he went above and beyond in that role. On my recent stay, Aimee, who is the event manager, stopped by and chatted while I was at the pool. The pool is open 24 hours, which is very nice and it's cool in the summer, not 110 degrees. The hot tub is at a perfect temperature. Cars are parked in covered parking out of the hot sun. I highly recommend registering for the mixology class at the bar. The bartenders are extremely knowledgeable about cocktails and make their own syrups from scratch. Some taking days to infuse. It's really fun to take their classes. I have been to other resorts in Arizona and this is by far my favorite. It exceeds all my expectations on every visit. Managers are attentive and go beyond. Scottsdale Fashion Square is 8 minutes away. Museums are about 20 minutes away.

Just a great resort property. Very beautiful and the entire staff are some of the best I've ever seen. It really is a great property. One of the best.

Loved the old hotel authenticity.

Stayed for my wife and I’s 11th anniversary and the entire experience was gorgeous!!

This property felt secluded and safe. Unfortunately, there was a particular oder to the shower water and the room floor was creaky and uneven in certain areas.

Enjoyed it!

Staying at this property felt like we were transported to another part of the world!!

Nice stay.

Always the best

Amazing historical hotel. Beautiful rooms and pool and excellent food.

Staff was very accommodating.

Wonderful views, great room that was clean with a lot of space. I loved it, didn’t feel like I was at a hotel at all. More like I was staying in a huge house. The pool area was great and pool staff was great as well.

This is a beautiful place hidden from noise! Feels like you are transported into other times with all of its gardens, and gathering areas. This stay was for a business trip but we are already making for a vacation here.

Beautiful!!!

Historic building and grounds are beautifully kept.

Power outage on check in day had no estimated time for the power to be back up, booked to celebrate my birthday and it just wasnt a good experience.

Stayed at the Royal Palms for our 12 year wedding anniversary and it was a dream! From the moment we arrived Wes the concierge was so kind and welcoming, provided us with welcome champagne glasses and chocolate strawberries for our anniversary. The room is stunning with the open terrace and tub. The grounds are magical to walk around and the pool was tons of fun. We had dinner at T.Cooks on the property and it was delightful. 5 star hotel no doubt!

The property is beautiful, but shortly after check in the wing we were in lost power. We were originally told that the power would be back on in 2 hours or less. Onnce the 2 hours were up we were told theyvhad no eta. Front desk staff made excuses about how they could give us a refund and were generally unhelpfull.

Beautiful

Genial

This is my favorite boutique resort in AZ. Never a disappointment always spectacular!

Loved it! T. Cooks was great, our room was perfect and we loved how quiet it was, along with the music playing all around the resort. Had a great stay.

This is a great hotel. The grounds and pool area are so very beautiful. We had a daybed at the pool and they took excellent care of us. The on-sight restaurant "T Cooks" was wonderful for breakfast and dinner. We would definitely return.

Best service! Amazing resort ! Beautiful views

Very comfortable rooms. Valet was very helpful with parking and charging our e Mini Cooper. Grounds are very quaint and cozy. Free use of spa amenities without needing to book a massage or treatment. Would highly recommend

Great hotel

Amazing

Beautiful quiet property with lots of charm and excellent service! Centrally located but away from the crowds!

What a beautiful place. Definitely an old money low key vibe. Spanish colonial architecture. Winding paths across the landscaped grounds, lots of little nooks and cranny’s. Pool and hot tub was 24/7 which is nice when you arrive late. Poolside service was attentive.

Totally disappointed with the several power outages on Saturday with estimated repair time which totally messed up the schedule. Checkin and specially checkout experience was disappointing also due to the front desk associates unprofessional attitude.

Historic boutique hotel in central Phoenix. Beautiful grounds, attentive, helpful staff. Quiet.