Our room smelled absolutely horrible since we arrived. We brought it up to front desk staff and nothing was done. Asked if we could be moved to another room and they declined this. There were also cockroaches in the kitchenette area and still nothing done to clean the room further. I personally bought air freshener to try to make it better

Simple, easy check in. Quiet room. Pleasant staff. Ample parking. Reason that I returned and stayed there. :)

This was a good place to stay. Quiet, large room, HGTV and close to Destihl restaurant and brewery which had amazing food and drinks. Only con about the room is that they had nothing blocking my pet from going under the bed and it was quite dusty under there.

As soon as we (my husband & 2 kids) arrived at the front desk we were greeted with a “I’m going to try and get you a discount.” from the manager on duty, Valencia. Apparently the previous occupants of the room we had booked had smoked in the nonsmoking room, as well as left an overwhelming food stench. The manager took my information, as well as called another manager who informed us there was nothing they could do but send us a free one night stay at the same hotel. The manager proceeds to start taking us up to the room, as another visitor comes to the desk to complain of mold in his room. Again, they said nothing they could do. We get upstairs and file into the room, noticing the smell of cigarette smoke and who knows what else. Manager then sprays some heavy duty deodorizer all over the room then leaves. We are in the room for maybe 10 minutes, my daughter lays on her bed as we chat. When we get in the car she starts breaking out in hives. My husband and I decided we were not going to stay there. We went back after our dinner and checked out, when I told the staff on duty all she said was “Okay” and that was that. We booked another hotel down the road. Will not return.

Staff were great! But when, we walked in our room garbage was still in trash, beds are horrible (comfort) and place definitely needs an update.

Room was comfortable and spacious. Couldnt beat the room for the $$, will stay again.

Good stay, however, not super clean. Price was good for the stay.

Free “breakfast” was a choice of granola bar or a tiny muffin. It wouldn’t have been so bad if maybe they had some milk and fruit. Try harder.

Your lovely staff member Shanice woods. I love her attitude and was very accommodating Hello, thank you A l lot

The property was very hard to find, even using Google Maps.

We got to our room and the windows were open with 18 degree temperatures. Couldn’t adjust temp in room with heat. Bed is hard and uncomfortable. Front desk was unfriendly. Noisy neighbors.

Beds were not made and moved to another room. Lights were flickering, refrigerator was rusty and hair all over sink. We cancelled and left quickly. My kids were scared.

When I checked in, the person helping me was slow, distracted by things going on in the room behind the check in desk. The elevator hadn’t been cleaned in sometime. The floor was very dirty as were the walls. I found plastic wrappings on the floor in my room on the floor. The WIFI password wasn’t listed anywhere, I had to call 3 times for anyone to answer the phone. If there had been rooms available anywhere else I would have asked for a refund and left. I travel quite a bit and don’t expect perfection, but this experience was one of my worst!

Not amazing...dated, small bathroom, had a challenge with our thermostat & grab & go breakfast was less than expected, but room was clean enough & felt safe, which are my priorities. Fair priced for what you get.

There wasn’t anyone at check in for about 5 minutes. The building smelled like both cigarette and pot mixed. The bed was hard as a rock and we slept on top. The room looked old and just hap hazardly put together. The paint color made everything look dirty

Room was spacious but thermostat was off by several degrees, loud fridge ran constantly and we were awakened by doors shutting in nearby side entrance.

Great experience

It smelled like smoke and dirty mop water. It was gross!!

Decent hotel for the price

By far one of the best places to stay on a budget

Between the heater squealing at various times, something (couldn't figure out if it was in the bathroom or the hallway) clicking very loudly at random times, and being able to clearly hear guests in neighboring rooms who were up all night (they weren't being rowdy - I could hear their normal level conversation as clearly as if they were next to me), it felt like non-stop noise in the room making it hard to sleep. I also had an issue with checking in. I plan on returning to the area, but will not be staying here again.

Clean property

Very comfortable to stay in for an extended period of time. Loved the desks in the room.

No hot water. No cookware in the kitchen. Out of coffee makers to lend out. Sketchy area. Dirty. Old.

Staff was very friendly

My 2 windows were permanently locked open. I could not close or open them. Major safety issue. What if there’s a fire & I needed to climb out the window? Another guest told me several windows are like this. Employee told them it’s done this way to keep the street noise out. I think they just need to install new sound proof windows. Each time I entered/exited the hotel (about 4 times), no one was at the front desk. After staying at hotels for the last 35yrs as a flight attendant, I would never stay at this hotel again.

Didn't care for cigarette smoke smell since our room was right off smoking area. Was concerned we would be charged for "smoking in our room" due to smell. We dont smoke

The kitchen area was dirty. We had to wipe the counters down with cleaning wipes. The outside of the refrigerator was dirty. The room smelled. We had to go but a room odor deodorizer just to tolerate the smell. There were little bus all over the widows, and window ledge. I had to continuously wipe them down to attempt to get rid of the bugs. Not a place we would stay ever again.

Smelled like something had died in my room - I requested a room change and was told there were no other rooms available and received 2 spray cans of odor neutralizer. Every time the air conditioner kicked in during the night, the reeking odor became overwhelming. Suspect it was urine in the carpet. I received a full refund instantly when I requested it, so I doubt the condition of this room was unknown to the desk clerks on duty at the time of my check-in and check-out. The room should have been pulled out of service. Absolutely disgusting.

Room was smelly and building was very rough and didn't feel safe. Staff were not friendly and personable.

Piles and piles of dog hair under all the furniture and I woke up with bites all over my legs . Showed lady at desk and she refunded one of my nights . There was not one place in the bathroom to sit your soap . Sink or in the shower. Didn’t won’t my room cleaned during the day and I asked for a sign to put on the door but they said they didn’t have anything . I could keep going but that’s enough

Took money through hotels.com when there was no room available. Front desk staff said the new housekeeper did not complete the rooms for several days resulting in turning many people with reservation away. They give you a free appetizer from Texas Roadhouse and send you away stating they will not refund until the next day. Unfortunately there were no other rooms available in Bloomington Normal.