Property is in a great quiet location, short walk to centre and surrounding areas. Rooms spacious and very clean. Staff helpful and pleasant.

A Bed Bug Haven. I went to the property with my family. I was given a room which had pubic and head hair left of the previous guest in the bath tub.The microwave was smelling and had cups of tea left from previous guests. I complained to the Reception around 9 pm but received no response, Then I went to the reception and showed the pictures of the dirty apartment only to be told that I will not be able to move to a new room because other rooms are also unclean and also my room cannot be cleaned until the next day. We had the most tortutous night with a 3 year and 9 yera old child. In the morning, I was told that I cannot change my room and the room will be cleaned. I then sent an email to the Hotels Supremo whose name is Sergio Sampedro. I was finally given anothe room which again had ants in the kitchen area. I asked to meet the Supremo Sergio who maid me wait 30 minutes. I finally saw him and asked him to talk to me. He refused to acknowledge what I had to say and said that nothing will be done and refused to even look at the pictures or send someone to the room. They even refused to refund my money. I was forced to go back and clean the new room on my own. At night whilst sleeping,my children and I got up with red marks. there were bed bugs and yes actual visible bed bugs. With a 3 year old child, I called the reception only for no one to pick. We then slept on the floor. Please avoid this hotel

Lovely location,great staff and rooms cleaned daily

First time in hotel and impressed with room size and comfortable bed. Came with large group who all commented it was good hotel and well priced

We have stayed at the hotel numerous times over the past few years, so would normally know what to expect. Prior to arrival we had read that some hotels were lacking a little after covid as they were trying to cut costs. We were expecting the same, in fact the opposite would be more truthful, the hotel was at full capacity, but it didn’t feel busy, the staff are still as unbelievable as ever, nothing is too much. The rooms do look a little dated in places, but in the background a programme of upgrades are going on, so that will soon be rectified. The animation team are always fantastic, their energy is catching.

We have stayed in a few places in this area and found this to be the best value for money so far. This was during the pandemic so not sure how prices compare to normal. Also there was obviously a focus on cleanliness so I cannot really say if this is normal. We were self catering so didn't use restaurant. Staff seemed friendly enough. Room was a good size. I would certainly stay again if it was within my budget.

Room very spacious and great location

Only a short stay but would definitely recommend this hotel. Staff lovely bed comfortable. Very clean and all protection in place.

Our stay at Elba Castillo San Jorge & Antigua Suite Hotel, we arrived and had booked a deluxe room with sea view, we had contacted the hotel well before our visit and sent “ Hi we are celebrating our **** wedding anniversary with you, could we please ask for a high room with nice sea view, non-smoking, two separate beds or queen size, thank you so much, we had a reply acknowledging this. When we arrived late on a Saturday evening we were given room 1245 we went to the room which was a fair bit away from reception and found it to be a twin bedded room with a balcony facing another balcony about 5M apart, they had left a bottle of cava though. We returned to the main reception and after a lot of dialog ended up with a deluxe sea view on what was essentially the ground floor room 1133, (found out over the next couple of days that rooms at each side had smokers on so we could not enjoy our balcony one bit), we did go back to reception and complained yet again, they said they were full, but we did not believe them you could tell by walking around the hotel, that it was not full. We were by now very tired and fed up, this is the 1st time this has happened to us, as we always contact the hotel well in advance and a couple of days before we leave the UK. We complained to reception staff again the next morning and the next morning, until eventually on 3 days later we were given room 1311. Reception said they would have room available on the Monday, then this changed to Tuesday at 13:0

Lovely hotel in a great location and staff are all amazing and friendly – really couldn’t do enough for you. I have stayed here for many years and the majority of the staff are now friends and welcome you back each time with hugs and kisses, I have no issues recommending this hotel to anyone thinking about booking it. I would advise a sea room in the Antigua building if you can get it.

Lovely hotel and friendly staff - We stayed only one night here as our self catering villa we'd been staying in all week was awful and the final straw was the boiler breaking down and having no hot water, we were a bit dubious booking a 3 star hotel as normally stsy in 4 star but we've stayed in other Elba hotels in Fuerteventura and enjoyed them so gave it a go, very glad we did, the deluxe double seaview room was in the best condition and had lovely views. I'm extremely fussy but enjoyed the food, main pool was busy but it was Christmas werk so alot of kids in hotel enjoying the pool, there is another unheated pool which was alot quieter. No parking available at hotel but we found on steet parking each time we returned after a trip out in the car. We would definitely return to this hotel, we love Fuerteventura and visit often so this hotel is a definite choice to return to.

The staff were all hard working and amazing. The hotel was very basic and out of date by 30 years. Food was decent. Hotel pools were simply too freezing to go in for a swim, which is unacceptable. I would not return.

its has a nice walk overlooking the sea very peaceful .Perfect

its has a nice walk overlooking the sea very peaceful .Perfect

I would recommend this hotel to anyone looking at going to fuertuventura. The staff were excellent from the waiters and waitresses to the animation and activities team. The staff were attentive and got to know your preferences and likes so over the 10 days they knew what you would like and provided this for you without asking. The animation staff (activities) were vibrant and tried to involve everyone, regardless of age. The entertainment in the evening was ok but you could tell the staff and put as much effort in as they could. I have been to all inclusive hotels before and you can normally tell they do not put much effort into the food. This is not the case at this hotel. The food quality was excellent and they offered wide variety of food all at a high quality. For the value of the price combined with the excellent food service I would highly recommend this hotel. The room was good. The bed was perfect and was a Super king which was a great size to have in a warm country, The room was kept clean throughout our stay but the coffee and tea were not replaced at all during our stay. The fact it was all inclusive meant this wasn't a huge issue but it would have been nice. The one downside was that there was no air con in the room. For us this didn't make too much of a difference as it was January and with the balcony door open it cooled the room. This might be a slight issue in summer. Overall we had an excellent stay.

I always enjoy holidays for what I ask for

Some great walks along sea front, and close to the town

Good food, plenty of options although only one restaurant and we are used to having a few to choose from. Pool was nice enough and the beach is about 5 mins walk away. There are other hotels that have more facilities in the area, if we went again we would go to the barcello, it has some lovely bars in the harbour. At night the hotel seemed quite loud, the entertainment was bad but there is a pub next door selling beer for £1 so easily escaped and there is no air con.

Helpful reception staff directed us to our room on arrival, the room had a sea view which was fantastic. The room was clean 2 bedrooms which was great as we have 2 teenage boys. Food was excellent, cutlery plates and tables always available. We were there during the 2 busy weeks of "shut down" so the hotel was very busy. The only problem we had was getting sun beds as we are too chilled to get up early to claim a bed! We love going out on excursions, walks and had a boat trip from the harbour, so the lack of beds wasn't a problem to us. All the staff are very hard working pleasant and have great customer service skills. I would recommend this hotel.

Very pleasant stay, staff very helpful and friendly. Excellent shower in bathroom. Food pretty good though ate out several nights to enjoy local fare. Not easy to find genuine Spanish food. Worth taking a few warm items of clothing as resort on a very windy promintory.

Nice hotel, room nice & spacias, good location, close to bars & shops. Short walk to beach.

Large apartment with everything needed. The bed was the most comfy I have slept on while I have been travelling over the past 25years!! No air conditioning, which was fine for April but probably not for August.

My friend and I went here September 2011 ( Just out of season) I will attempt to be realistic and honest. This hotel offers the best views anyone could wish for, which is the main selling point of the hotel. There are 3 buildings to the complex. The main building is Antigua (which is where the reception area is for the 3 annexes, the others being San Jorge and Suites) The layout of the hotel is unusual but pleasing, with little, Italian like ' squares,' each with it's own individual centre feature. However, it's apparent, that ' cut backs' are in place and it's fair to say, that if you want pure luxury, then this hotel isn't for you! The location of the hotel is only about a 10 minute walk from the centre. We had a very relaxed and enjoyable holiday, made more perfect by, the more than helpful, reception and restaurant staff and the fact that we had the most idylic seaview! Would we go back??..... If we could be guaranteed a seaview.. Yes, without any hesitation!

The resort is amazing. The San Jorge is in a perfiect locaton, close to everything you need. I went self catering so didnt eat in the hotel at all. restaurants nearby are fabulous for quality, proportion and price. The apartment was a good size and very clean. sea views are amazing. The pools are clean and easily accessible. I was there last week in September so no waiting for sun beds, plenty of them althouogh a few could be doing with beinf replaced. I would be happy to recommend these apartments, for 3 star they lived up to expectation

we went self catering, which may have been a mistake, all inclusive seems to be the way to go for this kind of place. other than that it's a good place to stay, definately get what you pay for, no more no less.

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