We found the hotel excellent; the staff were very helpful and quite friendly (some reviews said otherwise but we met several people working there and all were great) We got the smallest room; which was quite small for two people but very clean and with nice furniture comfortable bed and new bathroom, good AC etc. Breakfast was very nice and relaxing. The public spaces are really lovely. We took our time leaving each morning because it was so inviting. We accidentally left something in the room after we left and the staff saved it for us to pick up days later. I would highly recommend this hotel

The hotel is an a very good location . Personnel is friendly and willing to assist for any need . However , rooms are not big and have the essential . An hand of fresh paint here and there will not hurt . Fair relation price /quality . Could be a nice addition to have more variety on breakfast menu : not everybody likes brioches and melba toast in the morning .

On our arrival, we were met at the front desk by a rather gruff man who checked us in. Not very hospitable or gracious. Also we encountered one of the attendants at breakfast with the same reaction. The hotel was clean and we liked the location. And the man at the desk in the evening was very nice and helpful. Just a few not so friendly encounters.

Great location in the middle of town, with free parking available. Breakfast minimal.

If you had to pay for attitude this property would be unaffordable. The owner and 1 of his sons (the short one) are arrogant and have no customer service skills. My husband is Italian and I am fluent so there was no misunderstanding anything. It is really unfortunate since this hotel is conveniently located and the lobby is lovely. When we first walked in we were very impressed and then it was all down hill. They have a system for parking where they give you the permit and tell you what streets you can park on. We followed their instructions and found a ticket on the car the next morning. It turns out that the permit was expired by a month. The ticket was obviously their responsibility but the way they handled it was very unprofessional. I asked for a copy of the payment receipt and the owner started yelling at me, finally he said that they would e-mail me one. It took numerous e-mails and 3 phone calls after we left to get a copy. Both mornings we were without hot water. The first morning we let it slide, the second morning it felt initially OK but once in it went cold. My husband went down and spoke to the owner who said he didn't know what to do with the heater we would have to wait for the son. Since I had already put the soap in my hair etc that wasn't an option so had to rinse in cold water, again. The coffee machine in the breakfast room spews out the most vile liquid that in no way resembles cappuccino, the young lady was kind enough to get me one from the bar.

Good hotel in central Spoleto, recommended. Good breakfast

I had problems connecting to the Internet and controlliing the room temperature. Staff generally does not speak English, though this is not a fault of theirs, simply a point worth noting. Hotel was in a good location, although parking is limited at hotel. A local mentioned that the restaurant is quite good, but I had no personal experience.

Rooms were nothing exceptional (we paid extra only not to have the basic room and still werent quite happy). One of the brothers at the front desk was pissed off all the time. We had a simple lunch at the restaurant and the pasta was very good.