We have stayed here 2 consecutive years having the same room - very clean and a friendly bunch of staff

A lovely hotel with a warm welcome from the staff. The room we had was a little tired and in need of some refurbishment, but this in no way detracted from our view of the hotel as a whole as we would gladly return. Breakfast was excellent and we would like to thank the staff for a wonderful stay.

Friendly staff and great location next to Rye high street. Private parking in the small hotel carpark, though £8.30 only covers to 1pm the next day (regardless of what time you arrive). There’s not much parking in Rye so this was a great bonus. Room was nice and so was breakfast. All sorts of self-serve coffee options, including decaf and oat milk options (though those with dairy allergy would not be able to use the machine, as the oat milk pours from the same spout as dairy milk). Overall, a great place to spend a few days relaxing and exploring Rye and surrounding areas.

Excellent location , and staff very helpful with our bike storage. Our room was excellent

Great hotel and location for centre of Rye and its surrounding attractions via the bus station - 313 bus to Rye Harbour, 10 minutes and Stop B for Camber Sands, 15 minutes. Hotel was lovely and staff friendly and helpful. Room No1 was very spacious for 2. Great tea/coffee facilities, hairdryer and ironing board/iron if you so wished. The room itself needed updating and redecorating and the curtain was torn. The furniture was damaged and dated. The dressing gowns and cushions needed a dry clean as they had a musty smell and the carpet a deep clean. However, the bed was comfortable and clean. A good size SmartTV which was welcoming. The cooked breakfast was good along with the continental breakfast.

The room was dirty, bedding and towels stained.parking was a nightmare,facilities shut at 10pm so not able to get any drinks after this time.

Very tired regarding decor. We had a king room which was large but in need of an update. Carpet had seen it's day, grubby and worn. Room had a large balcony overlooking car park but exterior window and balcony woodwork was rotten and it real need of repairing and painting and decking boards needed a lot of TLC. Walls in room had areas that needed attention. Bathroom was clean but wooden bath panelling should be replaced as looked bad along with missing and broken beading around the edge. Wooden room furniture was old fashioned and tired. Top of wardrobe hadn't been dusted. It is nowhere near as good as pictures show. On a positvie note, breakfast was very good. Lovely clean bedding and plush towels were provided and the added touch of dressing gowns. Overall disappointed.

Very central location. Comfortable and clean room but decor and furniture a bit tired. Pipes from plumbing rather noisy throughout day and night. Staff were very nice. A problem with a broken hot drinks machine at breakfast so no teas or coffees. (No suggestion of a kettle being boiled to rectify the problem but when I asked they did let us take milk, teabags etc to our room to make our own hot drinks to have after breakfast)

Staff were extremely helpful. Room was clean with a nice view. Very well situated for the harbour, shops, pubs and restaurants.

The hotel was great but I came on the hottest day of the year and the hotel has no air conditioning or fan system so it was quite stuffy. Otherwise, an excellent experience.

Needs complete renovation. Don’t believe artists impressions through windows. You need to ask to get room serviced. With towels left outside door in corridor

When I first walked in the bedroom, I literally laughed out loud - The room was tiny !! Which isn’t a problem, but compared to pictures online the bedroom looked nothing like it did in reality. A small double bed, tiny chair in corner, beside cabinets & a thin dresser. No patio doors as all the double rooms show in pictures - just an old windows that rattled al night. I looked through every photo on their webpages & didn’t see my room. Any room that was similar to mine looked as if it had patio doors leading or 2 double chairs to make it look like you had a sitting area. Just remember the standard double room is 215ft - that is small!! The best thing about this hotel is the location & go into town. It’s very close to the Castle & mermaid street which is off high Street. The hotel has parking at back, a little tricky to get to, but reception will give you a map. £8.50 a day pay on line. From outside, the hotel looks a bit tired & as you climb the stairs to the room the carpets are very worn & some area’s definitely need maintenance & paint. They have an outside area on the front. Room is very clean. Modern. No where to put large cases, except behind the door. Lovely bathroom One thing - no handle on inside of the door. I’d stay here again but only due to its walking location. I really do hate being deceived - in regards the pictures on their site of rooms & them not looking anything like the room we were in. For this reason I’m marking lower scores..

Great staff. Excellent breakfast. The decor in the property needs updating. Bedrooms kept nice and clean. Good shower. My only recommendation is for the hotel to not play music during breakfast - it is unnecessary in my opinion.

Amazing staff, amazing hotel, close to everything.

Very friendly, helpful & efficient staff. Lovely, comfortable hotel with excellent sun terrace. Excellent breakfast. Hotel updating some rooms, some done - very nicely. Excellent location with shops and restaurants nearby - we went to Webbe, a fish restaurant less than 5 mins from the Lookout. Gusbourne vineyard 15 minute taxi ride away - highly recommended.

Loved this place! Rooms were great. Liked it so much I'm going back again in August with family!

Really friendly comfortable hotel. Easy walking for the old town

Great service . Nice comfortable room . Some of the upstairs decor looked a little tired leading to the rooms . Great breakfast best had in a long time.

An excellent place to stay, friendly staff, comfortable bed, good breakfast. We were in room 23, which seems to have been newly renovated and was lovely. The communal staircase needs updating and TLC, but this all takes time.

Really great location in Rye, our room had been newly refurbished, breakfast was excellent with good outside space. Hotel from the outside looked a little unkempt. Really enjoyable stay despite first appearances.

Great feel for a holliday

We had a warm welcome the recetionest help us with our cases to our room. Lovely decor . The room was lovely crisp white sheets on the bed and the color scheme was light beige and turquoise lovely toiletries in the bathromm with a excellent shower. Breakfast was great with choice of continental breakfast cereals pastries and fruit. Also cokked breakfast with 3 choices. The hotel is within 5 mins walking to the lovely independent cafes bakers restaurants and public houses. A very enjoyable stay

Great breakfast and staff. Big comfortable room and great location. A gem!

Hotel is in the process of being renovated. Our rooms have been newly done and were lovely as was the breakfast. Corridors were looking scruffy and windows in other rooms were being replaced while we were there. Parking costs £8 per day and breakfast was Continental only.

Such a special place in Rye!

Room small and cramped curtains ripped room dirty and tired very disappointed no cooked breakfast offered the price charged did not reflect the stay would not stay again or recommend

The compact room was good value and bigger than expected. Bathroom a bit cold though. No cooked breakfast when I was there. Very convenient for centre of Rye. Would definitely stay there again.

In good location, with parking, clean large room, & good view. Staff very friendly. A good hot breakfast with lots of choice. Will be back.

Excellent staff throughout.

Good location but filthy room condition. Stains all around the carpet and mouldy bathroom was awful. Breakfast was included but it’d better try out there. It’a was relatively cheap choice but I am not so convinced worth for money.

Always a great stay at The Lookout. Lovely staff, comfortable room and a superb breakfast. Onsite parking a bonus in Rye too!

Lovely hotel in a good location. Staff were extremely friendly and helpful. Although there was no vegan option specified on the breakfast there were a number of items to choose from.