The property is older. Windows are not clean. The bathroom sink was cracked. There was a water leak from the bathroom wall. The best aspect was breakfast- lots of choices and very good service.

Breakfast was great! Lot of choices The hotel is a little old and you see it. Bed was comfortable. Wifi was good

This hotel shouldnt be recommended for now. Huge issues with air condtioning, maintenenace, etc. Mildew on the ceilings of my suite, hot as hell. Cant charge anything to your room. You have tobwalk with your credit card or cash within the hotel. Ridiculous!. Ive never experienced this before. Even room service you have to pay upon delivery. It has seen better days. Great history behind it, queens, presidents, mivie stars stayed here back in the 1950s. But now its not a place i would go back to or recommend. The location is very dangerous. Cant just walk out for a stroll.

The hotel is very old and needs upgrades. The personnel in Front Desk is extremely slow.

Great hotel, close to everything, safe area friendly staff. Great breakfasts and bar.

Ok

ok

The reception staff was very cold and refused to serve me because I did not speak Portuguese. I thought that was unprofessional as he did not offer to get me sorted. This is the first of many visits for me to get underserved this way. Otherwise, it is my go-to place in SP. I will return again.

Staff was friendly and helpful. The room was clean and spacious. The hotel restaurant was open late and the quality of food was all right. the location is walking distance to the old town.

CONS: Air Conditioning (AC) did not work for 2 days. Bed is very uncomfortable and feels like cheap quality mattress. Horrible Guest Policy - No visitors (Friends, Families or people you meet) allowed unless they register and pay a fee right then and there. No power outlets near the bed, and all are only 220V (Most US items are 120V). Exterior windows are extremely dirty and have shutters so you have a limited view. PROS: Junior Suite is very cute and spacious. Best Breakfast out of all the hotels I stayed at in Sao Paulo. Excellent Internet (Was the only hotel I stayed in Sao Paulo that had great consistent internet). Most of the Staff was extremely kind and polite (Manager Vanessa was extremely professional, understanding and polite!) Bathroom's are nice, Shower has excellent water pressure, and great quality shampoo and conditioner.

a list of things i didnt like, nothing i liked. would not go back.

We have stayed in this property several times. It is close to many restaurants and walkable. The rooms are very comfortable and clean. Hotel is safe and staff is very friendly.

I’ve been staying at this hotel for years and love the downtown São Paulo area. It is still possible to walk around and feel the city.

Pros: - Room size and cleanliness Cons: - Front desk staff is very rude - Front desk staff is not helpful - Front desk staff no polite - Breakfast is not good - Area is very unsafe - Very dirty surroundings

The best about the Jaragua is its location, which is close to the center of Sao Paulo, and is in a relatively safe residential neighborhood. Nearby there is a really attractive street with nice decorative lighting with fabulous Italian restaurants. (For less pricey places take a short cab ride to 13 de Maio street.) Even closer is a convenient supermarket. The design of the Jaragua hotel is a bit complicated as to go to the restaurant for meals you have to go down to the lobby and then go by escalator to the second floor (third floor for US people). I wish they had explained that at check-in. The breakfast was fabulous with a rich assortment of cold and hot dishes and things that you can order a la carte like tapioca, a healthy omelet type food (not pudding nor eggs). But again, we were not explained this and found by asking. The hot water in the shower was plentiful which was great. The faucet in the facebowl squirted a bit, and was not that plentiful. The air conditioning temperature could not be controlled and we had to turn it on and off. The internet was very good at times but sometimes got cut off. The lights went out for a brief period once during our two-night stay. The restaurant would not deliver drinks to our room and it took a long time to get them at the restaurant. Brazilian time, I guess... Overall, I would stay again for the location and the price. It's fairly good but not a highly luxurious hotel.

Bad . No power first day , bad Wi-Fi , staff is not help full ,

The check in process was quick and easy as well as professional. Guillerme the person who checked us in was very friendly and helpful.

Bad receptionists.

Stay for two days, one night no hot water /no internet at all. So went to receiption to request a free breakfast as compensation, so we got free breakfast

Yes: size of the room, clean. Breakfast: outstanding, everything NO: pressure of the tap water . Regulation of water in the shower. But it worked

Nice hotel for the price. Good location in downtown. Staff is excellent very helpful especially Victor. Breakfast is also very good. Outside the hotel there are homeless people and some petty criminals so you have to be careful but its nothing to bad. All in all I would recommend this hotel.

I have stayed at the Novotel before and it never disappoints. The rooms are spacious, the staff is very friendly and the maids are helpful. The room is always clean and the beds comfortable. They also offer breakfast (at a cost) and have on site restaurant. There are also restaurants nearby.

😒😞

5/10

35 minutes in line for check in. Very slow

Great team working in this building.

Nice hotel, breakfast could be better for the size of the hotel.

It's an okay hotel, often long lines in the reception lobby, but very friendly staff. They do their best. Hotel internet is awful though. I would not rely on it if you need to be online to work.

Colchao horrivel

Everything vas great, staff is super helpful and friendly

It was excellent! We loved it.

Overall it was a good stay, only thing I wasn't too keen on was the surrounding area since it was located in downtown Sao Paulo once you're out of the hotel it's not such a nice area.