Had an excellent stay at the Hotel Copernicus! I highly recommend this hotel if you're planning on staying in the Old Town area of Kracow.

Beautiful hotel in a gorgeous building on a quiet street behind main street. Spacious room, exceptionally clean. Great aircon. Super comfy beds. Roof terrace all to myself! Beautiful pool/spa area with relaxation beds. The staff were professional, especially the lady on reception who was super friendly! The best bit…. I forgot to check the safe and left my Rolex in there. After about an hour I returned and they had it in a bag waiting for me! THANK YOU SO MUCH! I had a few VERY MINOR niggles, the main one being, no kettle for tea. They brought one but I had to call every time I needed tea bags or milk as it wasn’t replaced daily, I felt a pest! The jug of milk they provided did not fit in the mini fridge and didn’t stay fresh in the heat. With the lift broken at the time, I’m sure they could have done without running up and down 3 flights of stairs for me if they’d just ensured tea facilities were provided. Roof terrace was empty of people, staff and facilities. There didn’t seem any way of ordering a drink and in the heat was too uncomfortable to sit up there for long. I did stay an hour (using two chairs as a lounger) but left for a drink rather than hike up and down stairs again 😂 I loved this hotel, I didn’t use the restaurant as I was alone, I don’t eat breakfast and not looking for anything special for dinner. But would def dine there if I return. I stayed as a solo traveller for 3 nights in July (pre UK school hols). I felt very safe in this hotel.

Amazing saty so friendly staff as we stayed for 6 nights they gave us an upgrade Perfect location wunderfull staff great rooms

Very comfortable; helpful staff

We had a great time. It was a lovely hotel in a great location between the Old Town Square and the Jewish Quarter. The service was terrific. The dinner at the Copernicus restaurant was truly excellent; it deserves a Michelin star. Loved the swimming pool. We were in a beautiful suite with frescos. One thing to forewarn about, though, is that the bed in that room was very period but was a bit challenging to get in/out of as a 60+ year old guest.

Great hotel, very good treatments in the Spa, and top tier food!

What an amazing experience! Will be back!

This place is magical and a historic dream

Great accommodation and the staff were very attentive. The location is perfect and could not be any closer to the heart of the city, situated in the oldest street in Krakow. I will certainly be back to enjoy more rest and relaxation.

Great place and location

It was fantastic!!!

Excellent

The entire experience was amazing. We had a fabulous dinner & our massages at spa were heavenly. Loved it here.

Amazing service, very friendly staff, beautiful building and great location. The spa area is quite small tho and only one tiny sauna. Perfect place if you wanna enjoy 5 star service in a beautiful room and in a super comfortable bed, less so if you are looking for a spa experience.

Beautiful old building full of character so tastefully preserved. Excellent fine dining with the lunch and dinner tasting menus. Lovely small pool and sauna in caverns under the hotel perfect start to the day with a swim and sauna and massage treatment great for tired legs after all those steps in the Salt Mines . Staff warm and welcoming .

The beds and room were very comfortable and the staff was very friendly. I do wish the room had two things that it didn't have. One, there was no furniture with drawers to put our clothes, and a couch would have been better than 2 chairs. This isn't enough to dissuade me from coming again though. The location is excellent!

The staff at this hotel were so helpful This was a gift for my daughters birthday and the hotel team arranged our trips a cake it was so special Probably one of the best hotels I have stopped at

I don't like the room with the window in the roof

The staff was incredibly welcoming, kind and accommodating. The room was great and the location perfect for seeing everything in Old Town.

We hate to leave poor reviews, but I am getting these reminders from Expedia so for once I decided to do it. Huge shout-out to an excellent staff filled with many friendly faces, helpful and kind people. For the facility's owners - it is time to do something, the hotel needs a serious renovation. For us, it was the horrific bathroom, and the shape of the floor, clearly needing a good scrub and polish. We couldn’t turn on the shower, as the shower faucet was stuck. Old historic buildings need extra care, superior craftsmanship, updated appliances, and constant maintenance. This place could be a gem, but it feels like it is stuck in the 80s For the price we were disappointed. This is not a 5-star hotel. We would say it barely stretches to 4.

This is just a fabulous hotel in all respects, from the prime location in the heart of the old city, to the spacious, comfortable rooms, to the old and classy aesthetic. I love it!

Didn't like that there was only a tasting menu for dinner

The location is amazing

A Fantastic Hotel situtaed in a historical building close to everything in the old city of Krakow. Staff were fantastic. A bonus was dining in the Michelin starred restaurant - superb meal.

I used the spa and had the best treatment i have ever had, the girl was excellent and very professional, hotel was lovely and great location, one minor, we asked reception for tea and milk in the room but had to ask again the next day as this was forgotten

Great hotel and location, friendly staff would recommend

Beautiful hotel with great staff!

Very friendly, high level of service. Clean, beautiful hotel with lovely rooftop. Food was excellent. When we come back, we will stay there again!

Absolutely loved this hotel! Amazing location and staff, delicious restaurant, great spa, classy throughout. The bed quality was top notch. Cannot think of better

La ubicación y el trato del personal del hotel hacen la diferencia, es definitivamente el mejor lugar para estar en Cracovia.

Great location. Property well managed. We’ll be back.

The customer service was excellent, very comfortable room, top quality everything. Id stay there again in a heartbeat. The food was excellent, the pool and spa were great. Its reputation is well deserved.