Razoavel

The location of the hotel is very good for us , but the door key didn’t work , we needed to go down to reception every day to get it re activated , which was annoying because we had already gone upstairs. The internet was not working until we got a code from reception although we registered our name and room number several times and that only worked for one day . Otherwise everything else was fine . The room was clean , the breakfast was nice .

AVOID! I regret to say that my recent stay at this hotel was anything but pleasant. Upon entering our room, we were greeted with an overwhelmingly pungent poop smell. To add to the discomfort, the bathrooms were in an appalling state; there was fecal matter on the toilet seat and the shower was riddled with black mold. Despite our initial shock, we decided to ask for a room change, only to be met with an extremely rude afternoon staff member who dismissively used the "Non me ne frega niente" hand gesture when addressing our concerns. Thankfully, the morning staff were more considerate and tried their best to assist us. However, our issues didn’t end there. The rooms were notably dim, the AC barely functioned, and to top it all off, our room keys deactivated daily, causing further inconvenience. While the hotel's location might seem ideal for those looking to visit Florence, don't be fooled. Arranging transportation was a challenge, and the posted bus times are highly unreliable. All in all, I cannot recommend this hotel to anyone. While there were a few kind staff members, the overall experience was overshadowed by the numerous problems we encountered.

All staff were excelent. Good hotel, good breakfast, walking distance from shopping and restaurants. Highly recommended.

Typical IBIS hotel. Only problem is a very weak to nonexistent AC system.

If you are traveling to Florence and do not have a car I would not recommend this hotel. It’s a 20 min walk to the train station along a pretty busy roadway with few sidewalks and a taxi to Florence will cost you €50.

The air conditioners were not working in the whole hotel. Besides that, the bathroom was dirty. Lots of mold spots and stench. No customer-friendly service when we indicated that we had problems with the non-working air conditioners

Air condition not working had to change the room

Quiet hotel, great breakfast, good location next to shopping and places to eat. Trendy panini place and central market restaurants are in the IGigli without needing to wait in line in the city center. Bus next to hotel goes into Florence. Train is 20 minute walk.

We were enroute to a wedding so stayed one night. Overall our stay was satisfactory. Hotel is next to a large shopping centre. Not far from Florence central

Dirty hotel, rotten and broken, it’s not value for money This hotel should has been rated as no star hotel and doesn’t worth more than 20 euros per night

Cheap and functional, Wifi is poor, not close to really good restaurants. Bed was fine. Quick check in and check out.

Ok

Overall good

Nice basic for overnight stay. Reception area big enough to relax in. Staff very accommodating as air con didn’t work in first room so swooped rooms no prob. Air on is noisy but sufficient

Perfect for money

Easy with comfortable beds and a continental breakfast. Ideal for a one or two night stay, close to shopping mall, restaurants and fuel.

The room was not well cleaned and it was smelly. The bed was not comfortable and we can hear noises from the rooms next door.

Quiet location

We chose this hotel due to its location . It was perfect for our needs

Great service😜

Ibis hotels are very recognizable where ever you stay in the world so was this hotel in Prato east. As I aspected all my basic need in a clean and modern

Extremely hot— AC barely functioned in either room we had; small room; broken tiles in bath; shelves in shower missing, so shampoo on shower floor; not clean, hard beds; front desk staff not very nice; worst hotel in Italy during our 8 day trip; €40 cab ride to Florence— far!

Excellent

Really comfertable beds. Good standard for the price. Clean and tidy. Location a bit off but good if you have a car.

I stayed here here three weeks for business trip. I was in room 105 and then in room 222. Room 105 had a broken shower door and mold at the bottom of the shower. Room 105 had a terrible view. Room 222 had a great view and shower door worked and less mold in shower. Maintenance needs to be improved. There is also a problem with the TV remotes in both rooms, they did not work very well. Cleaning of rooms was good and clean towels everyday was welcome. Breakfast was good. Coffee and warm Croissants in the morning as well as hard boiled eggs and cold cuts is great for the price. Bed was comfortable and curtains keep the sun out. Some customers slam door shut so that could wake you if you want to sleep in. There is no minibar but there is a machine to buy cokes and water. The price is very high on these machines. 2 euro for a can of coke. If you go to the shopping mall you can buy a 2 liter bottle of water for 50 cents. I don’t know why Ibis decided to charge so much for the drinks in the machine. There is also a place to weigh your luggage in lobby, why charge 1 euro to weigh? Seems a bit much. The hotel is next to a big shopping mall. So there are lots of places to eat there. Walking to train station is also possible but there are no sidewalks in parts of the walk. I would not recommend walking to it. Best to take a taxi to the station.

Parking not private this mining is not sure you parking next the hotel and is not sure you found space yes is big commercial area parking but in the nigth for a lonley woman no fear. Aircon not good you can't touch plus my window was close try to open and it was nigth time i don't want call for a cervice check befoure . And now 2018 way ibis do not have a kettle in each room comon every little hotel too they offer a little treat for the costumer. Some tea and coffe. i use ibis a lot specially in france i travell from england but never found a kettle .

After an overnight flight we needed to rest up and get some sleep. Woke up at dinner time and the hotel had just what we needed and a wide variety of breakfast choices the next morning.

Location convenient. Directly next to a shopping mall with GREAT food options. Free parking is also a plus. The staff is always very helpful.

Hotel is far from all the attraction. If you have car it should be ok. There is a mall nearby with in walking distance. Air conditioning was noisy. So could not sleep well.

Hatel close to road connections.

We were doing a road trip through Tuscany and looking for a budget hotel near Florence. Ibis Prato was perfect! Good location on the side of a mall, with great options of stores and restaurants! Important to notice that you need to have a car to reach Florence center (30min from the hotel). Breakfast was amazing, with fresh pancakes and croissants! We do recommend it!