A fine hotel for the price. Close to everything.

I enjoyed the breakfast. After that it was downhill. There was an extremely noisy party going on of 50 teenagers plus another of 25 young adults. Slamming doors, loud laughter in the halls. Knocks on my door, pounding on the walls… They were on all floors. Bed is not good Shower floods. But mostly… I asked three different people if I could keep excess luggage in their storage until my return on Friday from Rhodes and I was told that both Linda and I could do it with no problem. Yet, after packing for the four days in Rhodes carefully in other cases, I was told by the clerk at the desk that 5am morning of departure,I could not. Why was t I told before? Earlier? It was terribly upsetting having to completely repack moments befor getting into my cab.

It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.

Very convenient as it is located on the heart of the town. Staff were friendly & helpful. Price is very reasonable & the food are excellent.

Nice city hotel. Small but modern room. Breakfast with city and beach view, in- or outdoors. Airport bus stops in front of the hotel

The hotel is nice and cleanut pretty noisy and the beds are low quality, the mattress is too old and the bed is noisy

The hotel is very clean and we'll kept. The staff is very friendly and welcoming. Especially Rula at the front desk!!! Great views of the city in an awesome location. Walking distance from the sea!

Good city hotel, nice rooms with balcony, but no chair or table there

Good location, and pretty economical. Nothing special but it does the job and the staff were very accomodating and nice.

Good stay

Nice hotel just outside the Heraklion historic wall. Short walk or cab drive into the harbor area. Great staff and good value for money!

Very good hotel, with nice rooms and the staff was always really kind , helpful and smiling. We had a great stay!

For me, Castello city is the best hotel in central Heraclio. Very helpful staff, especially the lady on the rooftop restaurant, the coffee was brilliant. They were very helpful and I had a very good experience. I will be back in the future for sure.

For the price and comfort, this hotel was a great stay. Rooms are cozy and comfortable. The rooftop restaurant is lovely and has great views. The only negatives about the hotel are the location is not ideal if you are looking to walk into the city or the port and the parking is offsite. Other than that, lovely staff and stay for a great price.

Nice hotel. In busy part of Heraklion and not the easiest location to drive to. Parking not right on site, but very friendly staff willing to help you with anything

Incredibly polite and professional staff, and well situated in Heraklion. The room floor could have been cleaner as we noticed dust and grains. Another thing to note is that you can hear much of the traffic outside so if you can’t handle noise, do consider a hotel in a quiet spot.

We had an amazing time ! The hotel is the perfect location to the beach and to the town as well as to the airport and to travel out to other islands! The hotel is beautiful, clean, comfortable and the staff are extremely helpful. Can’t wait to be back!!!!

Very comfortable bed. Very friendly and personal staff. Terrific breakfast included in the price. The free parking included with the hotel was a little tricky - two blocks away but once we figured it out it was not a problem. Would definitely stay again.

This is a great basic hotel with a great restaurant on the rooftop. The staff are super friendly, helpful and professional.

If youre looking for a 3 star quality hotel with cracked floors, stains on the walls and an inedible breakfast, then this is the place for you!

Good

A beautiful, clean hotel. We left early to catch a flight, the hotel prepared us a breakfast to go.

The staff were all friendly, helpful and just lovely people. They made my visit a treat! I loved the breakfast and dinners we had on the 5 th floor! I will definitely recommend the hotel to friends! Thank all, Jan McDonald

Very nice property with good restaurant. Garage parking is included in the price and is a couple blocks away

Spacious and clean room. Very nice staff!!!I will definetely come back :-)

Nice hotel good location afor looking around city. Good breakfast selection. Room comfortable with a nice balcony.

It was was a decent enough hotel and great that it was in walking distance of everything you wanted to see in Heraklion. The only negative were the beds - they were like sleeping on concrete. I was literally bruised the next day.

A standard hotel, nice and clean, good shower. Only complaint was the street noise.

Everything was perfect!!I highly recommend it.It is close to the city center,the room was renovated,comfortable and clean.

The hotel has a taxi station and a bus station next to it to take you anywhere in Crete (You can save and avoid renting a car)! It has a pharmacy next door and clinic (for any emergency), the hotel itself has a restaurant and breakfast, but outside there are a lot of cafes and restaurants open late hours. A historic monument can be seen from balconies... The top floor and restaurant has great views and the location is perfect. Very safe neighborhood (busy at times). Great generous staff.. generous in terms of how they treated me (always kind, never rude), providing information about things to do and local customs, and being very friendly and respectful at all times. Room was always clean and toiletries resupplied on a daily basis. I am very satisfied and I am sure you will too if this is your first time to Heraklion or your first of many visits.

Good hotel, good position; dinner having very few choices.

I stayed in a courtyard room. The first room I got had a strong smell of cigarette smoke. After appealing to the reception I was immediately given another room. It had no smell but left an unpleasant impression. The room was not very clean, there was some kind of mold on one wall that was painted over. There was not enough daylight due to courtyard location. The main disadvantage was air conditioning and ventilation. The courtyard is extremely small and therefore it works as a one big air duct for some kind of open kitchen located on the ground floor (maybe not a kitchen but the smell strongly resembles one). All the air conditioning units are also situated there, on the balconies, which makes the air in the yard always hot. I was totally unable to air the room with this hot smelly air outside. Also, the conditioning fans produce strong noise so that it's hard to keep the balcony open. The air conditioner left a really bad smell in the air. It definitely needs a filter replacement. Moreover, its flow was aimed directly onto the bed, so one can not sleep with it turned on. After such an unpleasant impression I asked for a room upgrade. Unfortunately, the hotel was fully booked at the moment, but in two days I moved into dramatically better room with city view (for an extra fee, of course). The only reason why I've booked a courtyard room was to avoid noise from the busy streets. But in turned out that it's not a problem at all since the balcony doors are 100% soundproof.