It was outdated the room wasn’t the best the spa was nice

Great Location and nice spa,excellent breakfast very helpful reception staff

We stayed for one night for my partners birthday. Our evening meal was excellent in excellent surroundings. The outside area by the canal was really nice, having pre meal drinks there. The room was really clean & comfortable and we had a really good night’s sleep! We would definitely recommend this hotel & would definitely return but hopefully get to use the spa facilities next time!

Excellent stay, here for an overnight wedding reception stay,

The room was spacious, clean and comfortable. There was a lovely view of the canal and the buffet breakfast was very good with lots of variety.

Beautiful location, really picturesque on the canal. The outdoor space was lovely and the restaurant was really excellent

We came to celebrate our friends anniversary

It was fine

How the card machines do not work the at to get four different card machines for it to work they brought the main course before the starters and they do not accept legal tender cash on the full property

We were very disappointed, it was our 30th wedding anniversary and expected the place to be appropriate for one night stay as we were touring. We asked for a refund but it wasn’t possible, we would like some sort of response from you, it took three room changes to settle us in and the smell in the room was terrible like Ralgex had been used in the room, so felt it wasn’t very well cleaned. The other previous rooms bedding torn headboard ripped and doors unpainted on wardrobes. Very shabby to say the least. The staff tried very hard to pacify us. Regards mr & Mrs Dowie

Really enjoyed the short stay, other than non existent WiFi in the room. Trying to make plans with friends etc was a nightmare as phone signal didn't get much coverage.

Beautiful spa and swimming facilities. Good quality food (breakfast and supper) Excellent parking and very attractive surroundings. Staff were friendly and helpful.. Quite noisy at night until Midnight. Heavy doors slamming shut and loud voices in the corridor.

This was a birthday trip so thought it would be a nice treat. But towels were soaking wet on shelf underleaking sink. Glue in the sink from a crack. Mould on grouting. Bathroom very tired. Room was clean but bed not very comfy. Pillow very flat and hard. Good choice of refreshments in room. Did report the leak, lady came quick with new towels and tried to fix leak. Someone was going to fix it next day but it was still leaking. Not a 4 star hotel.

A lovely place..............

That was our second time staying at the Lions Key absolutely first class spa. Would recommend paying the extra and getting a room with a canal view it is really, really nice

The property was very well maintained and had some really good views from the rooms the issues were that in our room we had no hot water in the bathroom. The staff were very friendly and helpful.

Food in restaurant was outstanding... Bar prices a little steep though.

Lovely location. Friendly staff nothings to much trouble. Spa facilities relaxing and clean. Breakfast was absolutely super. Clean and comfortable room with a lovely view. A really enjoyable stay.

Booked on hotels.com which shows all refurbished rooms. Arrived and got a dated room with horrible dresser tops and bathroom. Explained to reception and we were immediately moved to another room no problem but they were quiet. Why would you not upgrade if you can whilst waiting for old rooms to be refurbished. Leaves a bad taste. Breakfast cold , coffee horrible. Beautiful pool but unbearably hot in changing rooms.

Had passed this hotel on many occasions and thought it was out of my price range which mainly it is, so I was expecting great things when it came up below what I feel I can claim on expenses. Wasn’t that impressed overall. The room needed some TLC and the restaurant prices were a little heavy! £7.00 for a single shot of gin (I like a double) and £2.80 for a slimline tonic makes for an expensive drink, I thought I’d bought the bottle! Food prices also expensive. Overall it didn’t deliver the expectations of quality I had imagined for this prestigious looking/sounding hotel. I would stop again but only if the price is right and I would lay off their G&T’s!!!

Great stay but no information in room about hotel etc & no aircon so we had to wedge the door open which was not ideal. Dark haired girl on spa reception was not very helpful, every time I asked a question she just said look at the website. We had no idea there was a spa world until we came out & spoke to the lady upstairs who was helpful & showed me around even though it was closed. Very helpful if we decide to come back

Lovely hotel, slightly tired. Room ok with balcony overlooking the canal. Requested champagne flutes but they never arrived, no staff to bring them apparantly? Smoked salmon was at an additional cost of £5.95 which we were surprised at as all other hotels we had stayed in was available at no extra cost.

Arrival staff were very friendly and accommodating. Parts of the hotel itself looked a little tired but this didn’t put us off. Our room did have a funny smell but we didn’t want to complain, it was still clean. The bed was little bouncy however I am aware this is a personal preference matter. The spa was lovely. Had a nice evening in there and following morning. Overall this is a lovely place to come for a short trip to wind down.

Inspite of a wedding going on the hotel staff were as attentive to my family group. The spa facility was good to use too. Food especially breakfast was great. The disabled parking was also easy to access. My only downside was that the patio door of my downstairs room didnt open. It also took me a while to find the tea/ coffee and kettle hidden in a wardrobe. Otherwise a perfectly pleasant time .

Very friendly staff,everywhere clean and welcoming, no complaints on the service to the room apart from missing food item but they sorted this very quickly.

Weird smell to a dated room. Needs updating as hotel is old fashioned and tired. Great location though, overlooking canal and fields

Rooms are dated, not very clean. Shower was broken. Saw 2 rats running around. 1 by spa and 1 outside restaurant.

Really disappointed with the property. It could be so lovely as the surroundings are really beautiful. Room is outdated and grubby. Surfaces and floors were sticky. We had no hot water to shower in the morning and mentioned it at check out only to be told it had been rectified, but at that point it was to late as we were checking out. Breakfast was good and staff were friendly.

Lovely grounds , pleasant staff. Lovely breakfast and spa facilities

Nice situation

We had a lovely overnight stay at The Lion Quays resort, my husband was able to check in to our room early, whilst my cousin and I went on a very nice spa day in the separate facility on site. The hotel site is showing some signs of wear and tear, the carpets are tired and worn in places, the decking on the moorings is a bit rotten but it looks as though they’re starting to replace it. This however, didn’t really spoil anything for us. Our room had a lovely view of the canal with doors you could open up and take in the fresh air, the proximity to the A5 means there is some road noise almost all the time, but this didn’t bother us. Overall the room was well appointed and clean, though we couldn’t figure out how to get the tv to work other than as a radio and it would’ve been helpful to have had more than one USB socket, as we both forgot our charger plugs. Large comfy bed, no complaints there. We had booked B&B, and the breakfast buffet in the adjacent restaurant was excellent. Everything you’d generally want in a good British buffet, including decent coffee. The proximity to the Llangollen canal meant we could get straight onto the tow path and enjoyed a lovely walk up to Chirk and back. Well worth it to view the aqueduct and viaduct. You can go further through the tunnel and there’s lots to explore. We’d go back. It’s a nice, convenient place to stay. The spa facilities are also excellent and they use Elemis products which is always a bonus from my point of view.

I found the property convenient for an event I was attending. It offered good parking with good amenities and facilities. However, I was disappointed with the cleanliness, the speed of service, and the lack of dinner options.