They gave us the best room they had. An end unit with a view. I thought it was a different kind of hotel so it’s partially my fault for booking the wrong place. This place had nice comfortable beds and it was modern. The hotel phone didn’t work and I couldn’t reach the front desk to ask a question or get room service, When I tried to call the main number from my cell phone I got a ‘call failed’ message. I was in a frustrated and hungry mood. I felt uncomfortable staying in a place with no way to call room service so I left within an hour after I had already paid for the room. Naturally it was not refunded. On the way out I asked the manager about not being able to reach the front desk. She asked why I would be calling the front desk? I responded to ask about food for example. She replied they don’t provide that kind of service. So my take away is that the Holiday Inn Express is basically like a motel in a nicer environment. The room had a fridge, a Kurig style coffee pot, a balcony, and is pet friendly. But you’re on your own for any type of service you may need. The only place I knew of to order delivery was a local pizza place, but they had an hour wait. We were so exhausted and hungry having been evacuated from our home due to of a fire in our area. Just needed to refuel and relax but couldn’t get comfortable being unable to make a call to the front desk or find any food so we left. I probably would have stayed for 2 days even though the evacuation order was lifted.

Love the location with a harbor view with balcony. Employees were polite. Room was clean & bed was comfortable. Breakfast was good. Parking cost $12. Hotel was quiet. This is our 2nd stay there. We will return.

Our room jas a flood in rhe bathroom night of check-in. The front desk was advised but was not cleaned. The rooms was uncleaned and smelled of sewer upon returning on second day. We want our refund.

We stayed two separate nights on the way out to the Channel Islands and when we got back. Everything was lovely. The place was clean. The entry of the far building smelled like sewage, but everything else was great. The second stay we booked on the way there. We had to wait almost 30 minutes to get checked in. Everything else was nice though.

Amazing

Hotel room smelled. Front desk didn’t care. Very rude lady checking us in too.

Birthday celebration on the beach with family and friends. Wife and I spent the night. Very comfortable.

The location and view over the harbour was amazing. Very close to the Ventura Harbour Village, approximately 15 minutes beautiful walk along the harbour.