The beds were hard as a rock. The sheets were like sandpaper.

The location is great, close to the ferry, famous steps and restaurants. The staff were helpful with questions and the breakfast was very good.

Good location, clean, room on the 4th floor very small with a small balcony with a great view. Rooms out dated, the whole property is out dated. Beds ok. Does have air conditioning which is a plus cause the air is humid and on hot days can be miserable with out AC. Price is reasonable. Buss stops very close proximity to hotel from como San Giovanni train station. It’s is the last stop and takes approximately 1hr and 15min. 2 minutes walking from buss stop to hotel. It’s bus C30 right outside train station. We took it round trip it was great and no problem with luggage. It cost 4 euros the drive was very scenic. Uber and taxis are hard to get in bellagio.

The air conditioner wasn’t up to par. The mattress was hard as a rock there were holes in the curtains

Location is excellent, but hotel is smelly and bathrooms are terrible.

Beautiful hotel with the best location. It was only few steps away from the port! We didn’t have to walk around with our carry on under the heat.

The hotel has a great location close to the ferry terminal and many great restaurants and stores. Everything was walking distance. Breakfast was included and was excellent. The room was very clean and well stocked. The pool was lovely and a great amenity especially appreciated on a hot day. This hotel is an excellent choice in Bellagio. The staff was very nice and helpful. My only reservation was that they charge for extra towels (for pool) and there was no coffee maker in the room.

Excellent. GLORIA WAS AMAZING AT FRONT DESK!!!

Perfect. Should be four stars hotel

Staff was very helpful. We had two different rooms and both were clean, well kept and had good air conditioning.

Very dated hotel, had to request room change due to sewage smell in bathroom, night duty person said they have 4 rooms that suffer from this…why still put people in these rooms knowing this, or get it fixed (avoid room 17)

Great location. Beautiful hotel. Pool and breakfast included. A great find

Beautiful building, great view, very convenient for ferry travel!

Superbly located hotel on the water and location. Staff were excellent. Only negative point was there was no fridge in room.

Loved the location and the pool

We love it. The only thing was the people that were in the room above ours was very nosy. You could hear them clearly.

Great place

Great room wonderful AC amazing location pool is nice and refurbished

Love my stay here at Excelsior Splendide. I got the lake view room and love every minute I spent on the balcony. The pool was very clean and refreshing specially on Italy’s hot summer. The check-in and check-out was a breeze. The breakfast was good and nice variety. The staff were very polite and nice. Would stay here again. There’s an elevator too, if you have mobility issues. It’s conveniently placed too. Lot’s of stores, restaurants and things to do very close.

Excellent hotel everything is at your door step here hotel is like a 25m walk from ferry and a 100m walk from bus stop. Shops and restaurants also at your door step , we had a lake view room and that was fantastic and the aircon was beautiful we couldn’t of asked for more from our stay here

Great location, amenities, and overall great atmosphere.

When i travel i require a kettle usually and the staff was so accomodating to find me one. I had similar small requests throughout the stay that were met always with kindness and efficiiency. We loved the pool and gardens and daily included breakfast. I would definitely return and recommend to others!

Absolutely wonderful hotel. Will definitely stay again. The location is fantastic. The pool was refreshing and the restaurant had live music every night that week would hear from our window when it was open.

Amazing room and location with amazing views

Location right in front of the lake, one minute walk to the ferry, nice view, nice decoration inside but bed is not comfortable, bathroom is small, AC is controlled so room is not cold, during hot summer is not giving us comfort at all.

Very convenient for ferry transfer

Staff with inconsistent attitude and helpfulness. Annoying that guest can not control temperature in the room.

Had wonderful holiday, The hotel gives you a bit of both on the front you can get all the boats across the lake . There’s bars lovely restaurants shops , a lovely swim pool with plenty of sun loungers area to sit at the back of hotel,my room was at the front fantastic views of the lake you’re mesmerised with the lake , I got a 3 bedroom room for more Space, even though there was only two of us, it had modern bathroom .. that was worth paying ex for , I would definitely stay at this hotel again .. breakfast was nice , The location is perfect . The taxi takes you straight to the front of the hotel. I did notice that some of the hotels, are harder to get to, parts of the roads are pedestrianised, People struggling with their cases, specially if they were staying at hotels cobbled stair ways ,

Great place and location. They really need to upgrade there lumpy old beds and pillows for little it would cost. All 12 in the group complained about how terrible they were.

A charming hotel with great lake views. A very nice breakfast as well!

This is at best a 3 star hotel, breakfast is terrible

Close to the ferry. Was perfect for our unplanned stop in Bellagio. Beautiful view of the lake. The blackout blind was perfect for a good night of sleep!