Nice hotel but very poor service. We were initially placed in a room with broken flooring and air-con. The hotel admitted they were aware of the issues but said the hotel was full and shrugged their shoulders. They couldn't even offer a fan, said the hotel didnt have them despite staff having them on their desks behind reception. No still water on most days during breakfast or dinner. Emailed reception several times but just ignored. Many other guests said the same thing and online reviews suggest reception dont answer phone or emails. Nice hotel let down by poor management.

Dont read negative reviews . Im very fussy and loved this hotel Garden suite adults section room 1001 all inclusive . Will be returning

We honestly had an amazing stay. Staff where friendly and helpful. Rooms clean an tidy. They even had me a lovely gift cake and wine on my birthday. My only niggle was the beds. They where extremely hard. Breakfast plenty to choose from.

Great hotel .. Spotlessly clean and not usually a fan of buffet style food but the food was fabulous .. lots of choice . We would definitely stay here again . Lola on reception was very good.

Great stay at Labranda Suites Costa Adeje, clean, comfortable, spacious rooms. Breakfast was really nice each morning. Close to shopping centres, restaurants and bars. All staff were tentative and kind.

Rooftop solarium was very nice Pool beds are mostly in the shade due to been central in the complex Would recommend it for a good base

Great suites. Lovely staff. Nice warm pools. Would highly recommend

My sister and I enjoyed our 3 night stay here. The hotel staff were lovely and helpful. The hotel was always very clean and felt very safe. The food was better than we expected having read other reviews. Lots of different food to choose from with options for people who suffer from different allergies. The food we had was always fresh and hot (at some stations you could see chefs preparing and then making the food right in front of you). The one thing we would say is that as someone who suffers from a severe nut allergy, there were not signs at every dish telling you what it was and what allergens it contains. They did have signs at some dishes with allergen information so it would have been helpful to have that at all dishes. The lack of signage meant that my sister was unable to try a number of foods in fear she might have an allergic reaction. This did not spoil our holiday though, as there was still plenty of options that were safe for her! We stayed in the adult only section where there were lots of sun beds and seating areas around the pool. Many sunbeds were reserved very early in the morning meaning it was sometimes quite difficult to get a sunbed that was in the sun (because of the position of the pool, there were many beds in the shade during our January stay) despite signs asking people not to reserve the beds. Overall we had a great stay and will definitely return if we are ever in Tenerife again! Photos included of sea view room and view from elevator area.

Really good choice of food in the buffet restaurant. Very helpful staff on reception. Great hotel for families with young children. Also great for couples in the adult only part of the hotel. Champagne Bar the perfect spot for watching the sunset.

Food was really poor, we ended up eating out a lot which cost us a lot lots when we were all inclusive My tummie got that poor I ended up soiling myself Thank you Labranda

The hotel is lovely but there is a massive problem with the food, especially the evening meal! This really needs to be addressed, we paid for all inclusive but ending up eating out which adds to the cost of the holiday!! Rooms are nice, hotel is situated in an ideal place, convenient to everything. Plenty of sun beds around, maids work extremely hard. I would visit again but would do room only

Food wasn’t great very repetitive

Family trip, stayed here many years ago when called Isla Bonita, not good then but great now.

Hotel was modern and clean enough. No problem getting a lounger beside the pool. The main problem was with the restaurant. The food was repetitive (breakfast and Dinner) with pizza pasta on every night. We were half board and no one welcomed us as we arrived to confirm our board status so that we could order a drink as we could not use the all inclusive. I ended up chasing waiters about the place trying to get a drink. They weren't very friendly or helpful. We ended up not using the restaurant at all the last few days even though we had paid half board. We reported our issues to reception, but it was obvious they didnt care. Pool bar drinks ridiculously expensive €8 for two small paper cups one of which contained foam, no beer..again went to complain only to be met with rolling eyes from bar staff

My stay at the hotel was absolutely amazing and i will most definitely be back. Great customer service from the second we walked through the door to check-in. Breakfast and Dinner were both great providing us with many different options. I have not a bad thing to say about my the hotel or staff. The one and only thing i will like to comment on was the beds, i think we should be able to choose either 2 singles or a king sizes bed because as a couple it was quite difficult to sleep close to each othwr because the beds kept rolling apart and we couldnt find a solution for it. Apart from that it was spectacular. Lets not forget the view, it was mesmerising and unbelievably beautiful. I have already started to plan my next stay and i will definitely be mentioning this hotel on my travel blog i am currently in the process starting up. I will 100% be back in a few months.

It was a lovely place very friendly staff the receptionist Fermin was exceptional. My only problem was that the sun didn’t get round the pool till around 11.30 and disappeared at 4.30pm. This was because of the tall buildings. Other than that it was a great place to stay.

A room with a view of the wall of the neighboring hotel, day and night the noise of the fans of the neighboring hotel. spoiled holiday due to noise, as if being on a plane - impossible to sleep. Never again.

The all-inclusive options were very limited with poor quality drinks (the wine gave me heartburn), cocktails were served from a push-button machine, the beer tap at the buffet created too much head (but not repaired), charges for using the room safe, many areas not opened during the whole week, no AI options at the Sunset Bar. The welcome drink when you check-in is fruit water – most 4-star hotels offer cava or a cocktail, especially during the festive period. The music that was played everywhere was a very short loop of Christmas songs that is difficult to tune out even with headphones. This was still going around in our heads several days after we left. I also had concerns about Covid measures – not all cleaners were wearing a mask when cleaning the rooms, and sunbeds/Bali beds/bar seats were not cleaned between customers (we only saw one female lifeguard cleaning sunbeds one day during the week we stayed). This was very different to the hotel we stayed at the previous week in Tenerife. It is good that there is a separate adult only area however entertainment was limited in that area. The best part was that the newly decorated room was clean and well finished although had some snagging issues. Some other guests were experiencing problems with doors and fittings needing attention...also a nasty drain smell coming from the wine tap at the buffet. Felt really upset with how I was treated as though I expected things for 'free' when I had paid all-inclusive on arrival.

The hotel is good and food was also more than adequate. The staff don’t really seem to enjoy their jobs from reception to dining room staff. I’ve stayed in much happier hotels Generally a good hotel and will stay again

We had a fab stay ...staff were great, food was nice and rooms were clean. 2 pools were heated which was a bonus ! But the entertainment guys ( 2 girls and 2 boys) were fantastic! Can’t praise them enough. Very talented lot, with amazing sense of humour and brilliant with kids as well as adults. Would highly recommend

This is not a 4 star hotel!! The food is disgusting and the restaurant furniture is old and dirty. The cooks in the restaurant are not friendly at all! Expedia should not sell this hotel as a 4star. The hotel receptionist & public relations lady even told us they are aware they are more a 2star hotel, they will close the hotel in April for full refurbishment. The superior room was damaged, old bathroom, water issues and very bad small. Worst hotel I ever staid, don’t book even if they offer good prices!

The hotel is more a 2.5 star rating not a 4 star. Food is terrible. Staff friendly, location is perfect, hotel very dated in need of updating, room smelt of drains.

Some advertised facilities are either non existent or not open to visitors, e.g. no gym, no room to watch television, no indoor lounge to nave a drink in social atmosphere. Lot of missing tiles on dark stairwells.. One is forced to drink in room or leave hotel each evening or face the daunting onslaught of kids running wild everywhere. Evening entertainment really bad, not always as advertised usually comprised of getting 11 year old kids up on stage to sing karaoke badly right up to 23:00 Not a hotel for over 50's.

People make happy experiences and the staff of Isla Bonita excelled

Room was spacious and clean. Pool areas where we’ll Maintained. Location was fabulous.

No real complaints about the hotel, staff were friendly, place was clean and maintained and most importantly the food was great. You never know what to expect with 'buffet' all-inclusive but we were pleasantly surprised. Shower would go hot and cold quicker the Katy Perry song which wasn't ideal when trying to get our small child in there. It's the other Brits that ruin things, ha.

Very nice service Good food Clean room Perfect location

Great value for a long weekend. Definitely worth paying small supplement for superior room which was clean also had separate living room. There are 2 quiet sunbathing areas on the roof - no kids allowed. Great for peaceful sun worshipping. Food plentiful and varied with lots of beautiful fresh fish and salads, as well as the usual options for people who want to eat the food you have at home. Included wine palatable. Entertainment average for this type of hotel. All staff courteous and friendly. Late checkout until 6pm for €30. Overall bargain holiday for 4 long days.

We liked the food but did not like the wine, it was terrible cheap wine. Our room wasn’t cleaned every day and when it was cleaned not very well. On checking out we asked if they could print our boarding pass, they said yes but forgot to mention that we have to pay.

The staff were friendly and helpful and the hotel had a good setting for all activities

Hotel needs updating with currant furniture tatty. Having been in 2018 we were only too pleased to revisit but dont know now if we will as evening entertainment is being held outside and it is extremely cold nightime so it spoils it .The downstairs area were they used before is now a pay bar and no one there so its wasted .They need to rethink that in order to get people to return . Management and staff are all lovely

filthy disgusting .....probably the worst hotel EVER ..NO NO NO