Not enough staff

Hotel rooms were nice, however the halls smelled like marijuana. And the hotel is not in the nicest area, though both of those things are out of the hotels control. Overall it was an enjoyable stay.

The hotel elevator did not work and we were on the third floor. This non smoking hotel smelled like cigarettes and marijuana all night. The staff was friendly and the beds comfortable. It needs painting throughout! Very dingy. Stairwells filthy with food and drink containers and nasty carpet.

I always have a good stay.

Towels were stained and dirty. No shower or hand soap. No coffee in common area and staff said manager is only one that can fill the grounds & she wouldn’t be there until 8am. This was at 5am. Tub was so slick we had to put a bath towel down for safety. Check in clerk was wonderful though.

The stay was the usual friendly staff

Overall great hotel for the price

The towels are horrible. They need to be replaced. They are not white anymore. The rug in the elevator also needs to be replaced. Curtains did not close all the way so it was extremely bright in my room the next morning.

The rooms where nice and the staff was friendly.

It was a very good stay. I thought there would be some type of breakfast otherwise it was good. The 3rd floor hallway smelled like smoke and some of the outside doors to rooms could use some touch up paint. Inside of room was nice.

Decent hotel near restaurants and more.

Friendly staff

Hotel was ok very old smelled horrible we had to change rooms because of cleaniness We ask about cancel told us to ask you guys very unprofessional

Front desk staff was helpful when checking in. The other staff were rude. The elevator is filthy and wash clothes were not properly cleaned.

When we arrived the front desk person was great. Really friendly. Got to room and door needs painting. As we walked across the floor our shoes had that sticky sound. The next morning we shower and when the washcloth gets wet you can see the stains. Drying off and again towels are stained!! Dogs fighting in the hall. Area had many restaurants close by but we just weren’t at ease.

Nice room, nice view.

Room was not clean. Dog food was on floor. No towels at all and none available. When asked to change rooms, we were told there would be an additional charge bc of it having 2 beds. A refund was requested and was told because it was more than 15 minutes that it was not possible.

They didn't offer complimentary breakfast but over all the stay was excellent and the room was real clean

I had to leave because I felt in danger with someone staying there kept watching me while I was in my car and in the hotel I didn’t stay there I had to leave

It was a good stay

The roof was dirty. There were no towels in the roof and guest services could not provide them since there were none available. Maintenance showed up at 9:00am knocking on door to replace A/C and housekeeping knocked several times even though I had a do not disturb sign on the door. I would not stay here again.

Overall my stay was fine besides no toiletries, leaking toilet.

I made the reservation 2 months in advance of our trip knowing that it's very hard to find a reservation in the area surrounding the Alabama/LSU game. Late game and after game traffic made us arrive closer to 12:30am. We were SO tired and ready for a good night's sleep. We arrived only to find our reservation was given away and the hotel was booked up, as well as every other decent hotel in the area!! I called Hotels.com and they were very dilegent in trying to help me, but there wasn't a room to be had anywhere close. I highly recommend Hotels.com because they went to bat for me, but we ended up just driving all the way home that night since there were no rooms available. This was a birthday trip for my husband, and it really was very disappointing.

Arrived to the hotel at midnight to be told our reservation was cancelled. I contacted hotels.com and they said it was not cancelled on their end. They tried contacting the hotel and the hotel said there’s no vacancies and nothing can be done. We had no choice but to drive the 2 hours home after the game in Tuscaloosa. I had booked this hotel back in June knowing prices would go high and got a great rate, the hotel decided to cancel me 3 days before and not inform me of the cancellation. Do not book here for game day stays!

Dishonest staff and my reservation was not honored. We checked in late Saturday night 11/4 as planned after a night football game, and the clerk claimed I had canceled reservation on 10/25 and they had no rooms. I told her we had not canceled and in fact we had received an email from hotel on 10/31 stating that everything was all set for our stay and they were looking forward to seeing us. She said the reservation was canceled and there was nothing she could do because we had booked on hotels.com. Called hotels.com who said our reservation was still active and not canceled, and implied Clark was lying. So essentially, the hotel did not honor our reservation which was made one month ago and gave our room to someone else and then lied by saying we had canceled. And offered to further help. Will never stay at this hotel or other Red Roofs again. We eventually found a room elsewhere two hours away.

Room did not smell good at all, it was very damp in the room. something red and dried splattered on the wall.

This is a bare-bones facility. No hairdryer in the rooms, etc. The guy working the front desk was so hard to understand that it took 20 minutes before I could understand if they had a reservation for me, or not.

I Love this Hotel I stay here every time I come to Bessemer Alabama friendly staff clean rooms

Had a hard check-in due to slow computer but our stay was good.

The clerk at check in was not overly friendly and her customer service was not great. The room was clean. It was what you would expect for what you're paying. However it had containers for toiletries on the wall that they don't bother to check apparently because there was hardly any soap. And the door didnt fit well, I could see the hallway light through the side which should have been sealed. That was concerning for a woman staying by herself. I gave it a rating of okay. Not bad, but not good.

Issues with credit card reader - staff made it look like it was my fault, I did not appreciate that. Manual entry of credit card number worked fine which should be proof that nothing was wrong with my AMEX CC. That's not good customer service, this might be a reason not to use this hotel again even though it is cheaper than others.

Extremely filthy room. Red roof inn Bessemer zero stars.