The front desk staff were amazing as they were so friendly & went out of their way to help us with everything that we needed They arranged a taxi to take us to the airport in the morning & even packed a breakfast bag to go for us. It was a nice bonus that they spoke English too.

Great location hotel, very friendly and professional staff. Loved our short stay. Breakfast on rooftop restaurant was amazing.

Staff were excellent. Breakfast buffet was great. The room could use a makeover, at the very least a deep cleaning. Carpets and linens were stained. For this reason I would not stay there again.

Clean... nice breakfast.

The hotel was nice, staff great. However, I had to report the filthy bathtub/shower walls. Only stayed one night, but hopefully will be cleaned. It’s located very near to the beach boardwalk. Lovely children’s playground. The street the hotel is on is a little run down, but a short walk to better areas. It was just a stopover night for us on return from Chiloe.

Very bad ambience in the surroundings. Not very friendly staff. Nice restaurant.

Very friendly and helpful staff. Good location

The "junior suites" turned out to be ordinary, small rooms. The carpets and wall fabric has not been adequately cleaned since before the pandemic, so the smell in the rooms are intolerable and gets into your clothes. I asked for some coffee in the room, but this was impossible, in general the staff was less than helpful. I will never stay in this hotel again.

Las instalaciones estaban bien, solo que la temperatura del la habitación no se puede controlar y a veces hacia mucho calor.

Great location, restaurant is very good

Muy buena experiencia en el hotel.. con todos los servicios necesarios , buena recepcion, lugar central cerca de todo ademas de un desayuno espectacular.

Una buena experiencia.

An OK hotel. Older, but clean and functional. No lunch available. Staff was friednly but did not go out of theior way to help (e.g., I asked if there was a coffee machine available -- noticing the sig marked Self-Serve Coffee Machine -- and I was told "No". No suggestion about where I could get a coffee nearby, why the sign was there but not the machine, just "No." and, when I enquired further (at about 2:00 pm), I was told the restaurant would be open at 7:00.

Excelente atención del personal, la habitación iluminada, muy limpia y acogedora, desayuno Muy rico, abundante, con mucha variedad

Friendly and helpful staff. Nice view. Free parking. Decor and condition is a little long in the tooth. Hall lights are in motion sensors, which means you are in the dark when you leave your room. Decent stay.

Fabulous! After a long trip I needed a nice place to unwind and relax, this was it. Hotel was incredibly quiet, clean and staff were excellent. Could not recommend more and the food for breakfast was outstanding!

The space was a bit dated but the staff was very friendly and the restaurant had a great view. We had a king suite for one night while passing through and it was a ton of space.

Very good location and excellent breakfast and helpful staff.

The check-in was quick and easy. They let us check in two hours early because the room was ready. The room was very clean and nice. The bed was very comfortable along with the pillows The bathroom was nice and had a great shower. The WiFi worked very well. We really enjoyed the breakfast and the restaurant. We were able to walk to everywhere we wanted to that was downtown. The hotel is about 7 or 8 blocks from the mall on the shoreline. The staff was very kind, friendly and helpful. They arranged our travel back to the airport at a price that was less than the airport taxi. If we were to visit Puerto Montt again we would definitely stay here again. I thought that the price was very reasonable.

Top sea view, excellent location in city centre and great breakfast

Very nice experience ,the staff excelent

Functional, modern rooms. Nice 10th floor restaurant with sweeping view of bay and city. Wifi doesn’t work.