Had to wait 10 minutes for someone to come to check me in.

It was clean.

Booked our room weeks in advance. Confirmed our reservation with a call to our hotel early in the week we were going. Was told we had a room with 2 queen beds. Got a call at the event we were at and was told they had overbooked the room and offered us a smaller room with one bed. They said it was Expedia pushing through reservations which I didn’t understand since I had confirmed our reservation earlier in the week and it was there. That didn’t work for us. We canceled the reservation and drove 2 1/2 hours towards home and found a better place for $70 cheaper. Terrible experience that really put a sour note in our weekend.

The manager Shawn was the best, so accommodating and customer focused. The other staff were just as good.

I made reservations for two rooms on January 3rd for a one night stay on Friday, 21st. 24 hours before checkin I received a notice from you our rooms had been cancelled due to "over booking". How is that even possible given how far in advance I made the original booking?

Upon arrival was told by desk clerk, Expedia overbooked the property and my 2 Double Bed reservation turned in one Queen Bed and a flimsy pullout sofa bed. Disappointing night of sleep before the Oz Marathon race series next morning. Desk clerk assisted with 3 extra comforters which made it more bearable. She was very helpful and tried to make lemonade out of a sack of lemons.

We have stayed here before and always come back because it is a great hotel. Our check in staff was so friendly and it was so easy and quick.

Shawn was wonderful during our check/in!

Overall experience was good. The over mirror light in the bathroom did not come on and I was not able to reach the front desk to report it so we just used the regular lighting. There was also a peculiar order in the room that was noticeable as soon as we entered. Everything else was excellent.

The stay was comfortable, and the staff was always willing to help in friendly manner.

Front desk help was amazing. I called early to see about early check in due to icy weather. Was told to come on they had a room available! Extremely clean. ONLY thing and it’s not even really a complaint.. the room was so hot. We had to turn the air on and down to 66* in January. Would stay again!

The room was clean and the staff was friendly. Nice place

Nice

I really enjpy the friendliness and attentiveness the staff provide. I appreciate knowing they truly care about my stay. The only suggestion....room 323 could use minor repairs on the closet door. The doors will not stay shut. I slept on the opposite side to avoid walking into to them to go to the restroom.

Clean

Due to my daughter attending university of Kansas I am always driving back-and-forth to accompany her when she calls. This is the only hotel that I stay at when I come. Excellent customer service always helpful and very clean.

Things were excellent

Now my go-to place for that area.

What a beautiful place to stay! Very clean, quiet and comfortable! Had my own full size fridge with ice maker, full size microwave. Very nice cookware and dinnerware. I never left my room!

The staff was very friendly and well trained. The check in was seamless. The room was very clean and nicely decorated.

Exceptional property. Very clean with every amenity you could want or need. Disappointed we were only there for one night. Will definitely book again if passing through

The room/hotel was great. The room was large, bed was comfortable, sheets were amazing. It had a kitchenette with a full size fridge and ice maker. It had a huge desk. The only negatives about the actual room are --the water pressure is low and it is right on the interstate so the traffic is very noisy but not bad at night and the fan covers the sound. BEWARE!! I made a reservation for 3 people and the room only had 1 bed, no couch, no rollaway, absolutely no place for the 3rd person to sleep. The lady at the desk told me that the room was rated for 4 people. I waisted a couple of hours messaging hotels.com trying to get it resolved with absolutely no resolution. They told me that the hotel would give me a refund which they did not. The front desk lady told me the manager would contact me, they did not. I had to go buy something for the 3rd person to sleep on. I will not be using hotels.com in the future. If you have any sort of issue it is impossible to get it resolved. You can not speak to anyone, only virtual messaging. They were no help. I asked numerous times for a supervisor and never got one. My last booking with hotels.com.

Great spot with many food and any other things you need that's near by...Very nice people working there

Stopped for one night in route and the stay was great. Friendly staff at night and in the morning.

We only stayed one night as we were traveling but the staff was friendly and the room very clean. Would definitely stay again.

Stayed one night for a business/pleasure trip. Staff was GREAT and so nice. Our suite we were in was great. Very very clean, organized, and comfortable. Would definitely stay here again!

The hotel and staff were great. My room was clean and in good condition. The bathroom was clean and in good condition. I liked having the kitchenette so I could store my own food and make breakfast. There were lots of trucks parked on the road and in the parking lot when I arrived which made it challenging to navigate. My room was also on the side close to the interstate and the noise was noticeable.

This is a very nice and clean place to stay! We had excellent service, access to many things, and got way more than we were expecting as far as service, cleanliness, and the amenities of our room.

Property needs a remodel. Staffs are great.

Pleasant stay. Good location.

Booked 6 rooms for out of town family attending a funeral. I was very impressed with how manager and staff handled complex arrangements for different arrivals and they did their best to put all of us on one floor. The suites are modern, nicely appointed and clean. Location of this hotel is perfect...right beside a mall and grocery store, easily accessible from highway. Highly recommend Candlewood Suites in Olathe Kansas. Excellent value for the money, professional service and very comfortable accommodations.

Nice place always clean