Booked and paid room for my son and my friend. Friend was arriving late. Was told he could check in when he arrived. When he arrived at 12:30 am from driving all evening the "manager" on staff would not allow him to check into his room. He gave the guy my name and his name bcs he wasn't sure who I put the room under and showed his id.The room was under his name not mine. After about 5 minutes my friend got frustrated with the guy bcs he was making the check in process difficult. The clerk then proceeded to tell him he needed to leave the hotel. He didnt get to check in to his room nor stay in a room I already paid for. I have NO idea why he couldn't pull up the room. This morning the same clerk refused to connect me to my sons room bcs we were not able to get thro to him on his phone. It was urgent that we got ahold of him. We didn't know his room # so couldn't request it. The attendant refused to give me his room # or connect me to his room bcs I needed to show my id.The room was under my name and I paid for the room. I told him I could give him all my info as well as the cc to prove who I was. He refused. After 10 minutes I asked if he could call my sons room and give him a message and he said he could do that. Why not tell me that before I lost my mind?? I usually can deal with difficult people but this one sent me through the roof. If you want to get your patience tested go right ahead and stay here. Otherwis I would stay at the hotel right next door to them!

We were on our way to Texas for a funeral and had been driving for 17 hours. We were thankful that they had a room that could fit my family of 6. The breakfast was awesome and the breakfast attendant was top notch. Overall it was a great stay.

My only complaint is that the hot tub was not working. We were told it would be working by the next day(Sunday 8/4/24)but as of 8/5/24 it stil was not. This was one of the reasons I picked Holiday Inn really was looking forward to the hot tub! Everything else was great, clean rooms friendly staff and a good selection on the breakfast.

No additional comments.

The lady that serves the breakfast made the stay even better. We loved her hospitality and cheerfulness attitude.

Very comfortable and clean. Bed was really comfortable. Breakfast was good.

Very friendly staff. Facilities and room were clean. Breakfast was good. Ms. Hellen was excellent. She was friendly and very attentive. Kept everything stocked and clean. It was just a great stay.

Good place to spend the night. Clean, and the staff are very friendly. I will stay here from now on when visiting Pueblo. The area is very unsafe.