Good services 👍

Even resort wasn’t full upgraded not happened… I was disappointed!!!

My husband and I visited this resort for the first time, the property grounds are beautiful, the rooms need a little work. We were in the preferred building #7 and felt like the rooms need a little TLC, the tv in the living room was not working properly and the phone in the bedroom had no service. We spent most of our time in the pool and outside that unfortunately we did not realize these things in the room were not working until our last night at the resort. Our waiter Ricardo at Tamarindo restaurant was super friendly and attentive to our needs during our dinner, Edison and Alan at the all adults pool bar provided a wonderful service, they were super friendly and suggested delicious drinks. The staff at the buffet were also very nice. Overall we had an amazing time at this resort.

The location was great for a quick weekend trip. It was not that close to any of the major cities (ie tulum, cancun), so the short bike-ride tour to downtown punto morales that the resort offered was such a nice touch to get explore the surrounding areas a bit more. The staff was wonderful, very nice and accommodating. HOWEVER, the sales presentation we were "asked" to attend, sadly almost ruined one of our mornings. We were told the presentation would be "no more than 90 minutes," and we were happy to attend to learn about the resort more and receive a coupon of our choice. Our representative was very kind and we enjoyed speaking with her, but from start to finish, we had almost 3.5 hours of our time taken away from what was shaping to be a lovely vacation. We understand they have a job to do and things to sell, but I was so disappointed that none of the 6 sales representatives we met seemed to take 'no' (many times!) for an answer. The deals were actually great, but as we told the team when we were first offered, we were in no position to make a huge financial purchase at this point in time. Every person seemed to keep pushing and when they finally listened to our declination, their personable personalities immediately fell. As I said, we they have a job to do and we respect that, but almost a whole morning was sadly taken away from our trip.

The food, the beach, the pools

Encountered a terrible check. In issue and then the room had plenty of things that were broken. The ocean view rooms offered that you pay extra for truly suck. They have a limited view and regular rooms have better views and not as a preferred club rates.

Good place, but food is not great.

Most of the staff (Suh, Saul, Angel, Eduardo, Ernesto) were amazing. They made our stay more memorable! The food was excellent. However, the suite we were in (1208) had mold around the lamp shades, and the headboards, mirrors and bathroom have guck and stains all around.

The staff is amazing! Room service is excellent, the food is top notch.

I loved it! I would definitely visit again!

I didn’t like that after 11pm everything was closed we cant’ walk on the property because they said the areas were closed After 11 pm all the employees are ready to leave and they kick you out of the restaurants We are on vacation and we don’t want to go to sleep at that time

Excellent food, nice beach

The hotel is good, food could be better, and after 11pm they won’t let you be anywhere that’s not in your room or one bar/disco. Restaurants will rush you to finish your dinner before 11pm and there are no bars open near the beach after it. They also won’t let you be near the beach during the night. Some servers were great and others would avoid you or you will have to ask them multiple times for what you asked. Room is beautiful, a bit worn out.

Very poor hospitality at the Dreams Jade Resort. My room took over two past checkin time. Once I finally arrived to my room, my tub was dirty. Curtains were falling apart out of the balcony, no bathrobes/slippers/room amenities as listed this is included, my welcome gift was 3 apple instead of the complimentary bottle of wine I was promised. Staff was not helpful when asking questions. Buffet areas were constantly overcrowded and no availability to be seated, was asked to wait 30 min for a table for 1. Won’t be going back.

Very nice Resort, and great service!!! The beach is beautiful!!

The hotel exceeded my expectations compared to the information I found online. The staff's hospitality and smiles were wonderful, making our stay very comfortable. The variety of food was extensive, and even though I was traveling with my picky child, we were able to enjoy it together!

Such a lovely resort ! Been to many resorts in Mexico before and this was one of the best by far !

Steer clear! The staff was awful I didn’t get what I paid for and room was dirty and smelled like mold. “24 hr” places to eat were always closed and what was open had like 3 things on the menu and the staff was annoyed when you came to eat. I would never go here again, not even if it were free.

Staff is very friendly! We enjoyed our stay. We would appreciate if the smoking area coming out of the preferred side was maybe outside of the property more. Everything was clean, the food was for the most part really good. The main pool was fun! We were on the preferred side so we ventured over sometimes for some of the fun.

To begin the checkout process was OK. But now I know why I was told the hotel was only half booked. Our room was not clean. The sheets were dirty with blood stains on it. They do not have washcloths. The food selection in the buffet is very limited housekeeping does not come daily and when you call them, they are not happy with you.

Property is great overall but they need to solve problems faster.

Great staff!

The resort was excellent. Food options are kinda limited due to restaurants closure on specific days but overall restaurant experience was great. Cafeteria was ok (most of the time no fish, but you can find other options easily). Good quality of alcohol, variety of flavors that was amazing.

I want to love this resort as I was looking forward to exploring the other resorts within the Dreams brand. The resort had too many mosquitoes and I was bitten constantly everyday. It's been 6 days since I returned home and I am STILL itching. I love Cancun because of the hospitality of the people. Most of the employees of the resort made me feel welcomed. Most of the employees greeted us with "Buenos dias, Hola, etc" everyday and every where... EXCEPT our waiters at Tamarindo and Mercure. I always say "thank you" and always spoke nicely to the staff, but it was these two restaurants where the staff seemed... grumpy and seemed like they didn't want to be there. Even though the resort was an all-inclusive resort, we ALWAYS still tipped our servers as much as $20US; especially to our Teppanyaki cook. Even when tipped, they didn't smile and only "nodded" as if saying, "ok". Food overall was fair to good quality in terms of taste and presentation. Cin Cin was terrible and was the worst of all the restaurants. I love dessert and I couldn't stomach the "chocolate mousse" cake on our first night. It was rubbery and tasted like cheap garbage boxed cake. Juan from the Carnival buffet was awesome with his great service and smiles. He even remembered my husband's name from the first day. Catalina and Carmen where pleasant from the Spa. Hotel check in staff was super efficient and pleasant. The nightly entertainment was adequate and appreciated. Rid the mosquitoes!

Food was nothing special. Pools were great. Drinks were good. Beach was yuck.

Staff were pretty friendly and helpful.

The infinity pool overlooking the beach was the best! The room was spacious and clean. The headboard was very worn and there were paint drops on the floor in various place but overall it was nice. The restaurants were all good. A little inconsistency with the app and what was open and closed. William at the Italian restaurant was the best!! Everyone was amazing, friendly and helpful!

This was the best vacation I had with my partner in Cancun at dreams jade spa & resort. We chose the preferred club ocean font room which came with great perks! We had access to a lounge area where we got great all inclusive drinks and great attentiveness from the staff. We also had an adult infinity pool connected to the beach and blue Hawaiian drink, pomegranate margarita & strawberry pina colada were the best if your looking for something sweet, strong and tasty! They have a buffet that has a variety of options with great view of the ocean & service great as well. Everyone has different taste in food, we tried different restaurant options at night some were great & maybe like one or two were ok. We ordered a couple of things so at least we got to see what we liked. The service again was great! Each dinner restaurant was elegant and laid back where we had wine service and the views spectacular. Our room was our favorite part of walking up to the ocean view and resort quite side of the building. The staff always answered the phone and were great with our request. This resort is also very clean and well maintained. If you would like great drinks in the lounge area of the hotel located right in front of a huge screen we’re most shows happen in the night, ask for Francisco he works in the morning from 7-3:00pm best cocktails! We stayed for 6 nights Monday-Wednesday being the quitest days, Thursday-Sunday there were more people but such a great calm vibe & atmosphere!

Resort was great. Food was very good bar service was exceptional.

Entertainment staff was fantastic.

We had a very enjoyable time

Great experience.