Really good staff and service. Lovely people and made everyone feel welcome

Great atmosphere, friendly staff, very clean and good covid controls in place without making it overly intrusive. Guests overall were respectful of the covid rules making it pleasant and relaxed. Rooms are a bit dated, but given that most time is spent outside, it did not matter to us.

It was all very good but the service was outstanding . From cleaners to reception to bar to restaurant they were all so good.

Overall our trip to the Meli palace was nice - the hotel grounds are very beautiful and well kept. My boyfriend and I went for 5 days, we are in our mid 20s and felt to be the youngest there (aside from kids) - mostly older couples and some families. Downside is there’s just one pool and the sea was a bit too rough to enter so we were a bit bored on some days, but if you like to chill by the pool and relax this is a nice place for you!

Perfect hotel. Beautiful location.

We had a wonderful 5-day stay at this hotel. The staff were particularly attentive and friendly, always checking to make sure we had everything we needed. The food was quite good and fresh, with enough variety and change each day so that we did not get bored. There were several decent options for the wine included, and they also had really nice paid ones that we treated ourselves to on our last night. The facilities were well taken care of, and there were many nice activities offered. The one aspect we were disappointed with was the kids club. While the young people working at the kids club were all lovely, I would have hoped for a more structured program where we could leave our 5 year old for a good part of the day. Even so, the whole family thoroughly enjoyed out stay. An additional piece of advice for families with kids would be to avoid the Happy Train tour which stops in front of the hotel. We personally found it long, hot and definitely not geared towards kids.

This is a best hotel . It is not very big but calm. Not have a lot of family with children like other family resort of Grecotel. I am recommend.

I have just returned from a long weekend with 8 friends who I go away with every year. From the moment we arrived the staff were brilliant. They looked after us so well and were always so kind. From the welcome staff being so informative, to the waiting staff, who couldn’t do enough. The manager came over to say hello on our first night and was so attentive.The food was very good and extensive as were the cocktails and being our 7th year away at an all inclusive was probably the best so far.Thank you Grecotel Meli Palace for your attention to detail and your wonderful surprise for us. We will certainly be back to visit again.

I have just returned from a long weekend with 8 friends who I go away with every year. From the moment we arrived the staff were brilliant. They looked after us so well and were always so kind. From the welcome staff being so informative, to the waiting staff, who couldn’t do enough. The manager came over to say hello on our first night and was so attentive. The food was very good and extensive as were the cocktails and being our 7th year away at an all inclusive was probably the best so far. Thank you Grecotel Meli Palace for your attention to detail and your wonderful surprise for us. We will certainly be back to visit again.

Everything about this hotel is excellent. The staff couldn't be more helpful and nothing is too much trouble. All the facilities are very good, the food is also excellent, with a great variety. If their is any criticism it is about the rooms, which although spacious and clean, are quite basic.

Everything about this hotel is excellent. The staff couldnt be more helpful and nothing is too much trouble. All the facilities are very good, the food is also excellent, with a great variety. If their is any criticism it is about the rooms, which although spacious and clean, are quite basic.

Just back from a wonderful stay at the Meli Palace. The staff are fantastic and food and facilities beyond expectations. Huge amount of choice of fresh local and international food options. Wide range of activities available if you want to take part but very unobtrusive if you don't. Walks along the coast to the palace at Malia and restaurants and shops in Sissi (both 2-3kms) Can't wait to return.

This is an amazing all inclusive property. For its age,it is well maintained and is currently in the process of renovating the rooms. Now they do look dated but are very clean. The staff is trained or in training in the hospitality industry and they are excellent Food and beverage were wonderful and if we were not there for wedding events , we would not have left the property.

This is an amazing all inclusive property. For it's age,it is well maintained and is currently in the process of renovating the rooms. Now they do look dated but are very clean. The staff is trained or in training in the hospitality industry and they are excellent Food and beverage were wonderful and if we were not there for wedding events , we would not have left the property.

Wonderful staff and beautiful location. We felt rigged st home and the staff treated us with the utmost courtesy and patience. Our every need was met from reception to dining to housekeeping and more. My only criticism is the beds could be less firm.

Unfortunately dissapointed generally. Not a 4 star resort, sorry. Not sure why so many rated the food so high.Same taste every day. The room we had had many cracks everywhere.Refurbishement needed. Mainly germans and russians.Average entertainment. Nothing to do around the hotel. Rule about having trouser for the diner is pretty stupid as it is not respected by all male guests and there is a difference of treatment between guests.Came in with trousers the first 2 evenings and saw many went in shorts.3rd day,i tried to come in a plain dark bermuda short but was told I should change from short to trouser while 4 guests after me came in ! I argued and showed that to the Service manager who rather rudely answered to me that they had shorts under the knee cap??? and that for hygiene reasons they require trousers? But cats walking around freely in the restaurant are ok...for hygiene. It did upset my daughter who felt embarrased by the situation in front of other guests.Unfortunately the rest of the stay was a bit ruined by that as I saw every evening guests coming with shorts while I had to come in trousers.Explained my point of view to the hotel management, but was told that a rule is a rule. When trying to ask why some guests were allowed shorts , the answer was that the hotel can't upset guests either, but they did for me. I was also told that it wasn't personal, but it was hard to believe. For that reason and others i strongly recommend to stay away from that hotel .

Very nice Hotel with own beach (with rubble and sand away from the busy nightlife of Malia. Many children/ families. Good restaurant and gorgeous service. Very tidy (house, pool and beach). Nice Animation. Shos little bit loud till 11:00 p.m but then quiet. Recommended for people who want to have calm, nice family holidays.

I will start with a small review about the hotel. It is absolutely amazing, the facilities are wonderful. Almost all of the staff were helpful (there was a woman on the reception who didn't have any concept of distance... 25 minute walk to Malia?! 1 hour, anyway, I digress) the hotel was clean and welcoming. The hotel was mainly German and Russian people, not an issue really we didn't come to make new friends in England, we have enough of those as it is! However there was a nice man from the Netherlands who was friendly. The entertainment was about as cringy and amazing as we had hoped, the couples night was very funny. The fire show and the glass was both horrifying and spectacular. The pool was magnificent and the beach was great. The food was outstanding and both my girlfriend and I ate far more than we thought physically possible and became friends with the guy and gal who cook the pasta fresh in front of you. The absolute best part of the entire holiday for me was, Kostas! The barman. He is an absolute wizard on the bar and I would very much like him to come to Brighton next time and make me a piña colada. I did a little bit of maths and worked out I had about 10-12 litres of piña colada over the course of a boozy week. He was very friendly and his English was good. If he doesn't receive a raise immediately I will take it as a personal insult. He was the best member of staff I've been served by. Regards, A very happy holidaymaker from Brighton.

Location is excellent, travel in the area is great, staff is very nice. Rooms are a bit small. Great value.