Very rude, and terrible service

We were disappointed in how far it was. We didn't realize the location was so far up the hill. Front desk was 24 hour service, but never once did they open up the door for us. They wanted to keep our key at the front desk and we felt very uncomfortable. Worse breakfast of our lives. Honeymoon suite was incredible though. Just very very far walk from center let alone Beach.

Not one bad thing to say about this hotel! Amazing staff, delicious complimentary breakfast (& room service), beautiful view. Will definitely return! And to top it off they had a taxi available to take us to the port at the end of our stay. Thank you for a wonderful time in Positano

Great staff

WONDERFUL stay at Palazzo Marzoli! The front desk agents were so lovely and helpful, the view was beautiful, and breakfast in the room each day was an added bonus!

When you arrive, use the porters to take your luggage and enjoy the 40 flights up to this roost. Views are fab, room is all you need. Reception staff is a little sketchy - immediately hit me up for cash for a “city tax” no receipt. B’fast in the room was average. Wine in the mini bar was forgettable, and when I checked out and offered to pay because the house keeping didn’t pick it up- again reception wanted another 10€ over the cost shown in the room. I declined to pay. I have had such warm hotel staff through out my travels in Europe - this was unexpected and a turn off.

The staff made us feel very welcome and made every effort to meet our requests. Room was great. Incredible views. Prompt and professional service. We enjoyed our stay.

Location was pretty far from the harbor. Clean and staff was helpful. Beautiful view. Air conditioning was not working in our room

Did not get the rooms we booked. Booked two deluxe sea view rooms and received one family room, with only one bathroom to share between 4 adults. The hotel gave one of our rooms to other people. Also rooms not cleaned properly. They charged euros 240 to garage the car for two nights. Most unhappy.

Dear Expedia Customer Support, I am writing to express my profound disappointment and frustration regarding my recent stay at the Palazzo Marzoli Resort in Positano, which I booked through Expedia. My stay at Palazzo Marzoli Resort has been far from satisfactory, and I feel compelled to share my experience with you. I have had the opportunity to stay in over a hundred hotels throughout my travels, but this one stands out as the worst in terms of service, functionality, and comfort. Upon my arrival at the hotel, I was met with a rather unsettling demand from what appeared to be the owner. He insisted that I pay the city tax in cash, and cash only, which I found to be highly unethical. In contrast, the other five hotels I stayed at during my Italy trip allowed me to settle such charges at checkout using a credit card. This demand for cash left me with a sense of discomfort and unease. The issues did not end there. Upon entering my room, it became immediately apparent that the air conditioning was barely functional. It would operate for a mere five minutes before shutting off. Given the scorching temperatures in Positano, this has made it incredibly difficult for my girlfriend and me to get a good night's sleep. Our request for a fan was met with an unhelpful response, stating that it was not possible. To make matters worse, despite the hotel being advertised as a 4-star establishment on Expedia, it does not even meet the standards of a 2-star accommodation. The mattress in

THIS PLACE IS A SCAM!! This is the worst hotel I've ever stayed in. We thought we were getting a reasonable deal on a room for a night, only to arrive and they charge an additional €150 per person to stay in the room (it was me and my boyfriend staying). And they also charge you €180 use their parking garage. ALL JUST FOR 1 NIGHT. None of which they tell you prior to booking. The staff is not helpful, pretended like they don't speak English, and would not refund us the parking garage fee when we requested to get our car out to park somewhere else instead 10 minutes later. OH and the beds are so uncomfortable... literally outdated box spring mattresses. 100% the WORST hotel and worst experience and worst management.

I stayed for three nights in this property but I ran into some problems first I went to consume a mini bar water and they had the nerve to charge me €6 for a small 500 ml water! second problem I asked for the taxi to transport only five minutes away and they charged me €50! I found this hotel a little exploitative due to the high cost charged and not worth the value for the property! staff and owner very rude! I never recommend!

Don’t stay at this hotel! They’re there to steal your money. You’ll get the worst treatment! They’ll abuse you to get more money from you. It was a horrendous experience! I don’t recommend staying at this hotel because you’ll certainly regret it.

Great town, use public buses or walk. Taxis expensive

My family and I recently stayed at this hotel and it left me disappointed. The pictures online painted a luxurious picture, but upon arrival, I found the reality to be quite different. The room was smaller than expected, and the furnishings were worn walls scuffs all over. The amenities mentioned were either unavailable or required additional fees. Overall, the experience did not live up to the price tag, and I wouldn't recommend this hotel to others seeking a high-end stay. In addition parking was $100 a day and private tour we booked through them which was canceled for weather is yet to be refunded 10 days since cancellation. The private tour we booked for a boat excursion was over priced too- at the port the same excursion was $650 cheaper. Should of done our homework instead of trusting the hotel.

the owners were unhospitable and unhelpful when many things went wrong with our stay.

The Palazzo Marzoli Resort does not have all of the trappings of a typical resort. It is more similar to a B&B run by caring people who are genuinely concerned about their guests comfort. The room was spacious and clean and the pictures are accurate to what the facility looks like. My only complaint is the 100€ per day garage parking fee. I thought the parking fee was a bit excessive even for Positano in the high season. Otherwise a nice place to stay for a few days.

This hotel was great! It was located at the TOP of the hill overlooking Positano, which gave us an amazing view from our balcony, where we had our breakfast every morning and a drink every night. It is located at the TOP of the steps to the beach, which were strenuous in the heat. It was probably around 1000 steps to the water. But the bus was cheap and there was a bus stop 500 feet from the hotel, so that worked out well. Breakfast was fresh and brought to your room, and staff was helpful and courteous. Recommend!

Room was smaller than thought. Forth bed was a makeshift camp bed squeezed in the corner. There was no pool or bar facilities as advertised. Host did not offer transfer to beach at any time. Location and view was great. Breakfast in room was also very good. House maid was very friendly. Host was limited in English but this was okay and they tried hard to please and understand.

Deserves 2 stars. We arrived with our car, was charged 300$ for parking 100$/night because they can cuz it’s Positano. There are couple of items on the included breakfast menu: Croissant, 1/2 cup OJ and coffee and if you don’t ask for it you don’t get it cuz they bring it to you. The hallways smell like vomit. Shower barely works and so on.. it is a family run 2-3 room I don’t know what but not a hotel ! no I do not recommend this please!

Beautiful views of the city. The rooms are a good size and very clean. Friendly staff and very accommodating! Had a wonderful stay at this hotel.

The resort is very beautiful with a professional staff! Me and my both children had a wonderful time in the room with the sea views and Positano from above! Our breakfast was served as scheduled in our room every morning! It is very easy to find from the main road uphill! Very clean and well maintained! It is minutes away from the local restaurants! Highly recommend it while visiting Amalfi coast!

It felt more like I was staying at someone's grandma's beach house if she had a housekeeper and a butler. When we first arrived, we had to pay the €16 city tax in cash, which seemed really sketchy since I didn't see it in the listing, but was actually in the fine print. The location of the property is beautiful for the views, but impractical to walk to anything except for Yogoloso down the street which was our lifesaver. If you do happen to venture off, beware that Google maps isn’t exactly accurate and the steep climbs are difficult to get back up if you're not used to it. This led to us asking the front desk for a ride to our reservation by the water. He told us it would be €35 in cash, but we didn't have the cash on us so he said we could pay it the next day. We got a ride back that night and gave them the €70 the next day. We bought some extra items to supplement the free breakfast, which was a wonderful experience and very convenient. They came in and set it up outside and it was delicious. One night, we ordered dinner through their menu, but it was actually food from down the road that they prepared on plates and made look nice. It was fine though, they set it up outside like they did the breakfast. The real problem I had was when we checked out, the total we owed in cash was a bit more than we had calculated ourselves and when I asked for an itemized receipt, he wouldn't give one to me and claimed he was unable to do so. Heed the warnings and beware.

Beautiful hotel with great views! Only downside is that staff don’t speak English and are not helpful with general questions about transportation. Also there was a strong cologne smell on draperies which made it tough to sleep if you have allergies. The hotel is a long walk from town so plan on securing transportation

Manager not friendly or helpful. Stayed 5 nights and jacuzzi never functional. Free breakfast was a joke.

Great stay and beautiful clean rooms, my only problem was the Wi-Fi it was really bad and it would logged you out every minute or so, they kinda push for you to purchase an extra wifi service to avoid this issue so not very happy about that, also the breakfast is very simple, only offering drinks and croissants, for very very expensive extra charge you can get fruit, eggs, cheese and meats, we got the cheese and meats for 10€ and we literally got 3 slices, absolutely ridiculous, besides that, very friendly staff, clean and great views.

Our stay was excellent. Very nice clean room with a private terrace with a sea view. We liked that the breakfast was served to the room so we could enjoy the view with our breakfast. Best part was the staff and the service, very kind and loveable people who made us feel like home here. The location was a bit further from the center so many many steps but we didin’t mind because we wanted a nice view from our hotel. I strongly recommend if you don’t mind some steps because the staff will treat you very kindly, definitely the best treatment here in all of the hotels that I have stayed. <3

Palazzo Marzoli is situated quite high in Positano. The positive is the extraordinary view from the balcony. The downside is quite many steps to the area around the harbour. To me, Positano is all about the view, and the view from the balconies is one of the best in Positano. There are quite many good restaurants nearby. The hotel is next to a road, so traffic can be heard. Great service at the reception. Only a small discussion at check out as the reception had registered beverages consumed, and which they fairly deleted from the final invoice. Extras from the minibar are very expensive. All in all a fantastic experience, and I hope to be back soon!

The place is hard to access if you take ferry to Positano. The hotel promised us to pick up but they they didn’t show up. We had to drag luggages up the steep stairs. We have to ask for wifi to log in daily. Hotel staff don’t speak English, hard to communicate. Its run by a family, they are not hospitality professionals. The price is attractive, room is spacious. Breakfast is average. There’s a bus stop a few mins away from the hotel. Positano has limited hotel to choose from, staying in Amalfi would be a better choice.

Rooms were spacious and clean. Great view. Note that not a single person from the staff speaks English. The air conditioning stopped working several times and even when it was on the room was never cool. I had a friend come shower at my room from the beach and they charged me $160 because the reservation was for 1 and therefore nobody else is allowed in the room. Ridiculous but I could not reason with them because I did not speak Italian. I would avoid this place.

Amazing views. Nicely appointed rooms. Near top of Positano so be ready to do a lot of stairs.

The rooms were nice, clean and comfortable with a good size balcony that had beautiful views and a table and chair outside to have breakfast on. Staff were lovely too. The breakfast served was very basic - a croissant each, a yoghurt and coffee. Extras like fruit had to be purchased. It would have been good to have fresh fruit included with the breakfast each morning. The breakfast is delivered each morning on a tray which is nice to have on your balcony, but it is not a buffet breakfast which we were expecting. The hotel is very far up - the top of Positano hotels area, however we booked late and there was very limited availability. There are a lot of stairs and you need to take stairs and distance into consideration. My partner and I are both very fit but found it too far away - it's an effort to go out to look at the shops, visit a cafe or bar, etc as it's too far to just come and go all day from your room. We only stayed 2 nights and to be honest, I wouldn't stay that far away from Positano main area again as you don't get to enjoy being 'amongst it all' and being able to come and go as you please (unless you are happy to walk down for 15 mins / up for 20-30 mins).