The hotel setting is unique which I liked but my wife was not satisfied with the housekeeping in detail

Excelent service!!

Cheap hotel, no a/c, dirty...

Beautiful structure! Convenient location; easy access to business area.

Did not get the room with 2 beds as reserved. No AC. Rooms are old and outdated. Poor lighting in and aro the hotel.

I like the layout- it’s unique in that the doors to the rooms are not facing each other. There’s some sort of nightclub nearby that was playing loud music until 2 in the morning.

A little way out of downtown San Jose but walkable. Big room and large bathroom although there was a bit of mould on the very high ceiling it was otherwise clean. Traditional breakfast was included. Was very quiet and right next door to a large Starbucks and close to large supermarket

Well, the location was good...

Shower not working properly and too much insects in the room and communication very poor

I like the old-fashioned feel of the hotel and how it integrated plants into the space.

It is understaffed, so breakfast is available only in a one-hour window, and they ran out of coffee! Lovely landscaping on a quiet street.

For a one night cheaper stay in San Jose, it is a nice enough hotel. The location is good, next door to a Starbucks (for the real stuff you have to go to a plantation), there is a grocery store (Auto Mercado), and a few restaurants, all within walking distance.

it was UNCLEAN

Had a great experience. The room and bathroom were great, and I had a private enclave out the back door. Which was really great. I was able to walk to the museums and downtown stores easily from here. My only negative was that there was accumulated dust on one of the bedside tables, I didn’t mind it, but it would have bugged some people.

Excellent staff- lovely hotel

I liked the location, the green trees around the hotel I liked most. The staff was friendly and helpful, the breakfast was not a big hit.

We stayed here 6 or 7 years ago. We loved the location and service at that time. We were disappointed in this stay. The hotel does not appear to have kept up it’s maintenance. Our room was musty and had mold in the bathroom. The staff were not nearly as welcoming or helpful as last time. The breakfast was not as good as last time too. We will be looking for a different place to stay, next time we are in San Jose.

I believe I reserved one of their best rooms. It was decent. There was a very nice small balcony with a nice view. It had not been cleaned well in quite some time. The free breakfast was very good. Here is the reason that I would never return to this hotel. There is a front gate that is always locked. Guests do not have a key. They rely on a staff member to open and close it. At best you have to wait several minutes for someone to answer a bell and allow you to enter. We were told we had to return by midnight to gain entrance to our room. Midnight curfew like we were in high school. But more importantly there is no obvious second means of egress in case of a fire. If the surly young man who opens and closes the door at night is incapacitated you would be trapped inside the hotel.

The hotel is nice, well kept, surrounded by plant life. The hotel, unfortunate for them, had very few guests. They have a nice dining room, but at this time do not serve dinner. The room I chose had a little patio attached to the room. There was very little traffic noise while sitting on the patio. The room was spotless, nice, and comfortable. The only issue was that because they are a small hotel the entrance is locked and the staff has to be handy to open the door. The same with parking, the small lot is gated and the staff needed to open it. This was kind of an issue, as my girlfriend got an emergency call and had to leave around midnight, and it took awhile for the attendant to wake up and come out to open the parking gate. There are several restaurant/bars within walking distance, and the San Pedro mall is about 3/4 mile away. We liked the hotel and will stay there again.

A solid 2 1/2 star. Property could use some maintenance. Room smelled musty, wood floor creaks, AC unit leaks, no window screens so bugs enter when windows are open. No breakfast options…you get scrambled eggs, rice and beans. No Mountain View…all you see is overgrowth from the property.

The Hotel is in a nice location. The free parking is secure and the grounds of the hotel are very nice. The staff was friendly the first night and next morning the made to order breakfast was very nice. The second night the front desk person was not very helpful. We went out for a drink that night and got back at 11 PM. He was clearly annoyed that he had to let us back onto the property. He was also cold the next morning at breakfast. Although we had new sheets and towels, the bathroom was not thoroughly cleaned.

Hotel was OK, not the best I have stayed at in San José at this price range. Tattooed teenager at reception with an attitude. Passageways and entrances all locked, have to wait for someone to come to let one pass. Room was large, but spartan. Breakfast was so-so

The staff, very nice and hard working people

Great place -huge and very secure. Exceptionally clean and very comfortable. Highly recommended.

Service was not great with a couple of additional charges. However, the room was clean, spacious and the bed comfortable.

Nice hotel, beautiful style.

I thoroughly enjoyed my stay at Hotel Le Bergerac. The room was massive, had a walk in closet, luxurious bathroom and lovely patio. The hotel is a little old but this adds a certain charm. It is impossible to find rooms of this size elsewhere. The room was well ordered and clean but could do with a lick of paint. It is walking distance to Escalante where there are great bars, restaurants and coffee shops. Would recommend.

Our stay was great! The staff were all fabulous and extremely helpful despite the language barrier. Very clean, comfortable and a little oasis in the city.

The gardens were beautiful and staff excellent. We didn't have a hair dryer; thought could have used a few more bath towels as they were small. A small silver bug was found on the pillow case and our room had a strange smell unsure whether gardens or insect spray.

Reservation of 4 nights was for king but was Put in double room. No English on television. Restaurant only opened for breakfast. Desk clerk was cook and server. No toilet paper. Left after first night.

Alright I’m going to tell you all something— this is simply the best bang for your buck in SJ. Don’t let the no A/C scare you, it’s located where the breeze makes it just as good as any A/C would. The cleaning lady is so nice and does wonders. Got to meet the owner and his son. Watch out the little man has a mean left (cutest kid alive). This place is a gem.

Stayed here for 6 days due to proximity to my daughter and son's universities nearby. Hotel is not necessarily close to downtown, however, if you're in town to see touristy sights... Alicia, who was cook and house keeping, was great. Leo, at the front desk, however, was a reason not to come back to the hotel. Not friendly and when the hotel appeared to be affected by the Coronavirus, as there were no guests, it seems they were trying ways to make money. My daughter visited for breakfast. As she sat down at the table, they brought her a plate, which she ask for nor eat, yet they charged us $5 for it, for a plate of scrambled eggs and rice, and didn't learn about this charge until check out when we were in a hurry. $5 is not a lot, but it was the principal, and Leo become very aggressive and combative about this. If they are so desperate to make $5, imagine what else they are willing to do. Proceed with caution/