Everything… especially the really lovely owners.

First impressions when you walk in the bar are very good. Decor is lovely. Staff greeting from a young man whose name escapes me was excellent, he showed us to our room, he was friendly and very professional. We saw him again at breakfast and once again his customer service was excellent. The only other thing I can say positive about our stay is that the bed was comfortable.

The first thing we noticed is that there wasn’t a wardrobe in the room. To be fair there wasn’t room for one. There were some coat hooks on the wall so all good to hang up your coat but no hangers so no where to hang any clothes. The bathroom had no surfaces to put things so the only place for your toiletries was the floor or carry them back and forth from the bedroom. Next we discovered that after using the toilet it takes ages to refill so no good going after one another had to hang on for a bit (about 15 mins)or remember to go back and flush! We were visiting family so thought it’s only one night let’s not worry. We had dinner at the hotel our family joined us, even though when we first sat there was only one other table with people having dinner it seemed to take a long time to be served our drinks. At one point I took the empties to the bar and ordered drinks and took them to the table myself. Starters were good but one of the main dishes served was extremely poor, when this was highlighted to a member of staff she was very abrupt was refusing to acknowledge the issue but eventually agreed to take the cost of the dish of the bill. We didn’t bother with dessert we decided to go to another pub. In the morning we were woken by loud music coming through the floor, I appreciate that you will have music in a pub but not at 7:40 on a Sunday morning. We woke up very thirsty and realised there was no water in the room. At £155 a night I would expect a bottle of water. We went down to breakfast, the mugs were dirty had to ask for others, we ordered full English one with scramble egg one with fried eggs. The scramble was a tiny portion, the fried eggs were totally over cooked there was one cherry tomato that was flattened amongst a tiny portion of sliced mushrooms and the hash browns were inedible. One bite and my mouth was full of oil. At this point we gave up!

good location, friendly staff, clean, nice furnishings

Mattress felt cheap and old. No support and uncomfortable. One night on that mattress was plenty

The staff were very friendly and helpful and we had a lovely breakfast in the morning

there was no shelving in bathroom to put toiletry bags on ....could have fitted one just behind door or beside sink Had a really nice meal on friday night ....very good prices and quality......would come back again Will suggest staying here to some family coming from USA in a few weeks !!!

The food a bar facilities were excellent

the bedroom with a broken window and a bathroom the size of a cupboard was disappointing. Also the bed was uncomfortable and although advertised as a double bed it was not. As it often done it was two single beds pushed together. Creatiing a ridge in the middle. Not good

Location excellent. Breakfast and evening meal good but evening meal Had to be reheated as it wasn’t hot when first served. Staff very helpful and pol

No lift & I have mobility problems. Food at evening meal good but had to be reheated as it was cold. Staff friendly and helpful.

Great

Parking

Breakfast was superb and servers friendly.

Nothing

perfect location

Sunday roast was amazing

Location/staff/breakfast all good nice evening meal nice selection of wines

Rooms are not only rather small for the price charged but the dividing walls between other rooms are paper thin This meant that we could hear other guests talking or TV noise

Staff very welcoming Bed and pillows soooo comfy…..asked about the pillows and have ordered two 🤣 Evening meal was amazing…..chips were the best we’ve ever had Breakfast was perfect….good quality sausages

All perfect

We arrived for New Years eve and all went well with service, food, entertainment. No complaints at all.

Originally we were allocated a table for 2 against the DJ's speaker which clearly wasnt going to work on NY's eve (!) but was relocated without much fuss to a spare in the middle of the rooms with the duo one end and the DJ, the other - so best of both worlds.

location

don’t see any staff. stayed 3 night room not cleaned . tea and coffee tray not refilled no clean towels. the breakfast was not good bacon overdone and sausage . not very well presented.. no breakfast Xmas day or Boxing Day we didn’t expect a full service at Xmas but there was nothing.

Fabulous location opposite Abbey.

Nothing

It was very cosy, everything was nice - people, food, room, location. I absolutely loved it.

Nothing comes to my mind

Our room was beautifully clean and the staff were very welcoming.

the decor and little touches were cute

strange smell in the bar area during breakfast.

Staff are friendly and helpful.