I have stayed here many times in the past, but it hasnt updated for about 14 years, so old furniture, bathrooms etc. The staff try hard, buts the hotel needs updating. Bar is open limited hours (opens at 8pm), after restaurant closes, and thr restaurant is buffet only, with a very limited choice.

The service is great and the people are helpfull at the hotel. The rooms are basic, but ok. Nice that they have a swinming pool. The only thing is that the breakfast is way to expensive comparing to the quality and quantity. Paying 21,00 euro's each person for a very basic breakfast is to expensive . You can eat better breakfast in the town Monschau. The staff is great in service and very friendly.

This hotel is a large standard hotel in a fabulous position to explore Monschau and the surrounding area. Car park is a huge bonus. Our room was on the 5th floor. A reasonable size, clean, quiet and comfortable. Breakfast was good. Staff were helpful and friendly. Would return if in the area.

Room without air-conditioning, way too warm in summer.

Friendly, helpful staff. Good sized, comfortable room, really good value for money. Only one complaint - could have done with coffee/tea making facilities in the room

Queued 30 minutes for check in and expect a long wait for any typ of bar service, due to them only having 1 staff member that covers reception and the bar! Breakfast wasnt much better as again only 2 staff members running the whole of the breakfast for the entire hotel! The breakfast selection though was very good and a lot to choose from. The little staff members they did have were friendly and helpful though. The rooms were tiny and cramped and very hot due to no aircon We were on the 6th floor and the only lift they had was broken and unable to use, so humping a heavy suitcase up 6 flights of stairs was fun. A few other guests said that the staff memebers were seen still using the lift.

a nice and good hotel in a nice environment

A great find and a delightful stay, we really could not fault it. Excellent breakfast. Good swimming pool. Only a short walk down into old Monschau.

Excellent location, friendly staff, beautiful city.

All fine, service, good location near to the city

Good value. Great location. Quiet. Adequate parking.

Room was spacious for standard double to include two sitting chairs. Furniture minimalistic with ok comfort. Might have well been no pillows for what pillows there were. Bathroom was nice and roomy. Room rug old but whole room was very clean. Check-in was quite slow. First could not find reservation because of name spelling even though we spelled out name. Then they were going to re-charge for room although we had prepaid. While none of this caused issue obtaining room just made process slow after having to wait a while to even check-in. But location is good, easy walk to town and Senfmule, which is why we came. Stayed one night and ate in town so did not try hotel restaurant which was a dinner buffet for 19 euros with limited choice. Wifi strong enough to stream, not through VPN. Dogs allowed which will be a bonus for us for next time. Parking available in front of hotel for 7 euros per night. It is very tight. Worked for us for short stay.

I have been staying here fairly regularly since 2009, and the standards have certainly dropped. Insufficient parking, check in can take time, lift is not working, bar is closed until 8pm, you have only buffet dinner which you need to book in advance, WiFi is too slow for working via VPN, no longer any bottled water in room..... Positives? Breakfast is good. It is a shame, I used to really like this hotel, but now it is a shadow of its former self.

WiFi was so so, room was so so, really everything was only ok except for the town which is beautiful.

The location and the buffet breakfast are good, but they need to update their rooms, especially their bathrooms. They should put a fridge and a water kettle with some complimentary teabags and coffee in the rooms, and offer better shampoo, body wash and soap. The hairdryer is a joke, it overheated after one minute, so we had to wait 10 minutes for it to cool down and work again. It took us forever to dry our hair. The beds are comfortable, but there’s only one flat pillow. And like in most places in Germany, double beds are two twins put next to each other. The lady at the front desk was efficient but not the friendliest person we’ve met... All in all, it was OK, but the hotel is definitely not a 4 stars hotel.

On arrival in mid afternoon all the parking was occupied. However, there was many (chargeable) spaces on the roadside. Hotel is large with some coach parties. Busy. Room was excellent. Dinner was a buffet (ca Eur 24). The ambience of the huge dining hall reminded me of a school canteen - but with smart table cloths. Good choice of food but some cold. Food appears to be prepared in large batches and remains on offer until all gone. Inevitably, food goes cold and/or degrades in quality. Not helped by only having unheated plates available. Very slow bar service at outside tables. Waited 15mins+ to be served then gave up.

On arrival in mid afternoon all the parking was occupied. However, there was many (chargeable) spaces on the roadside.Hotel is large with some coach parties. Busy.Room was excellent.Dinner was a buffet (ca Eur 24). The ambience of the huge dining hall reminded me of a school canteen - but with smart table cloths. Good choice of food but some cold.Food appears to be prepared in large batches and remains on offer until all gone. Inevitably, food goes cold and/or degrades in quality. Not helped by only having unheated plates available.Very slow bar service at outside tables. Waited 15mins+ to be served then gave up.

Very pretty town. Room and bathroom very clean but bed had plastic covers under sheets which made me hot. Duvet seemed damp.

Went for the Christmas market. It was within walking distance. There is a lobby bar and there was a DJ. Every night there was a lot of people down at the bar partying it up! Very nice atmosphere. We also really like the pool, sauna, tanning bed available for the hotel guests.

Very cool Eurpoean hotel in a very neat Old German town. Nestled in a valley overlooked by a castle. I only wish I had more time to explore. Only downside was the waiters and bartenders did not seem to care much, buffet food never replenished for two hours. Bartender only seemed to want to go home.

Stopped by for a two day business trip, hotel is in a lovely small picturesque town and general feel of the hotel is calm, reflecting its more rural location. Room was comfortable, although I dont like the pillows on the beds this may just be personal taste. WiFi was strong, which was a good job as the TV is limited (unless you want to pay for Movies). Bar and food were good, particularly enjoyed the Jaeger Schnitzel and local beer. Breakfast buffet was excellent.

Thoroughly recommended as a base for going to Spa race track or exploring the Ardennes. Enjoyed the swimming pool and Sauna.

We stayed for two days on our tour of Germany, Monschau is a beautiful old town to visit the hotel situated about 5 to 10 minute walk from the town centre .Our room at the hotel was in the new block and was similar to what you find in a Holiday Inn , the staff were very accommodating in every way the breakfast was one of the best we have had we did not have a evening meal at the but tried one of the many quaint restaurants in the town

We stayed at this hotel for our weekend at the Belgium grand prix. The hotel was pretty average. The location is great for the grand prix, an easy 40 min drive away from Spa and the village of Monshau is stunning. The breakfast was very good. The hotel staff weren't very friendly though and there was no wifi in our room.

A nice hotel in a stunning area. The hotel is a European 4* but would probably rate as a 3* in Britain. The reception staff were limited in their customer services training but the restaurant, bar staff and cleaners more than make up for any of the front counter short comings.

Monschau is a beautiful town, the countryside is beautiful and everything is clean and tidy with friendly locals and welcoming cafes.

Excellent Hotel, very good breakfast, very good value for money in a lovely location, area full of character, good selection of eating places in the small picturesque town

Hotel staff were helpful as required. Hotel cares for mass market and as such ticks a lot of boxes, just don't expect personal service.

Arrived later than expected due to hold ups on Belgian motorways and a road closure from Eupen to Monschau. The requested car space by hotel (one passenger incapacitated) no longer available so had to park in adjacent parking area which had free parking overnight until 10am. Luckily able to unload baggage in the road close to hotel. Receptionist friendly, lift to room, rear facing room a little dowdy as it faced a steep bank with lots of vegetation. Dinner was buffet style but extensive as was breakfast next day. Well positioned just outside the historic town centre but difficult to locate from outskirts as most of the town centre's roads are out of bounds to cars during the main part of the day. The directions to the hotel on the website do not make that clear nor are there obvious signs on which road to take on the outskirts to access specific hotels.

+ We arrived quite late one evening and had a meal in the bar which was good value and very well cooked and served till 9pm which was really useful as most of the restaurants in Monschau seemed to shut at 8ish at this time of year ! Our room was bright, clean and cheerful. The free breakfast was delicious and I ate far too much ! The staff were helpful and pleasant. Overall Monschau is fascinating and there are some lovely walks around. - I'd hoped for a swim before dinner one evening but the pool was unavailable because of two hours of swimming lessons. I wish they'd mentioned this as I could have been more flexible had I known. Parking could have been a problem as we arrived late and I feel it should be included in the price. It was quite difficult to find.

We used this as a one night stopover whilst travelling back to England but really wish we could have stayed for a couple of days. The hotel was clean, comfortable and in a lovely little town that we will at some point go back to explore. The hotel is large with many facilities and is in a nature park so the surroundings are green and leafy and tranquil. Considering this is a four star hotel I found the rates very reasonable. The staff were lovely and very welcoming and the room was clean and comfortable. As the hotel is very large and is used for conferences there is not always enough space in the car park but there is metered parking on the road outside the hotel. The breakfasts are fantastic, more of less everything you could want in the way of food or drink for breakfast. All in all I would have no hesitation in recommending this hotel, it is a hidden gem and I hope to go back there again in the near future.

Stayed at this hotel for 5 nights, came over on motorbikes. What a wonderful find, the hotel was only 5 mins walk from the town centre, the staff were friendly and more than helpful. Each day they displayed the local weather which was very handy. Breakfast buffett pletniful with good selection. Rooms very clean and comfortable. Swimming pool very clean, and warm The town was amazing,set in a valley with a castle overlooking the town, lots of little streets to explore, worth taking train trip around the town. Plenty of cafes and resturants to eat in. Only down side was that very lttle is translated into English, take your phrase book. Have found out they hold a Chritmas market, I will be returning to do that . loved the peace and quiet