Service was terrible. No staff around to provide service.

Quite clean and you got eveyyou need.

Third time I have stayed, booked and PAID for a family room but got downgraded, parking has gone from zero to £7 which is not advertised, restaurant is so expensive I had to go into town to eat. A real shame they keep adding charges and the restaurant is so expensive, otherwise a nice hotel, staff are as always amazing, friendly and helpful

Great place to stay, hotel is quiet and clean. The food in the bar wasn't the best, but i guess you get what you pay for. Great selection of breakfast foods! Beware of the £6.00 parking charge added onto your hotel bill. Where else am i supposed to park?

Excellent kid friendly hotel. Was given complementary upgrade at check in All hassle free

friendly staff and clean room, ideal for our one night stay in the area and nice to see Thomas the Tank Engine's smiley face around the hotel!

Booked and PAID for a family room because like the space, but was stuffed int a standard room, this is NOT what I paid for, if they had put me in an executive room the fine. Receptionist was incompetent - Finally the food was absolutely disgraceful, the starter was soggy and luke warm when it should have been crips and hot, the main meal a fish and chips had shrunk to less than half the size of last week, yes last week, chips were undercooked and cold, all of which I was charged a small fortune, I feel sorry for the poor families that are stuck there and ripped off.

Great place to stay for a day or two at Drayton Manor Park. Be sure to reserve your breakfast and dinners in the hotel restaurant well in advance as they seem to book up very quickly.

Having stayed at the hotel many times, I had not eaten there. I was told of new chef on board and I can say the food was excellent. Highly recommend for a quiet night away… not during school holidays

Staff were so helpful made our stay perfect 😊

Family room was a bit misleading, it was a small room with a double bed and a sofa bed. The sofa bed wouldn’t have been comfortable for adults but was fine for a 3 year old. All the staff were super friendly and helpful and the breakfast was good.

The welcome and attention I received when checking in was the best I’ve had in any hotel

Great place, clean tidy,comfortable bed, breakfast was great

This is an OK hotel, some lovely walks in the area, sadly they have now started charging for parking and adding a service charge to already over priced food on a limited menu, Breakfast is awful, poor quality food and you have to ask for fried eggs. Sine they have added extra charges I will be staying elsewhere, rip off Britain comes to mind, make the most of families that already struggle, and loyal business men

Stayed for business, nice convenient location. Nice area for a walk.

Great hotel next to the theme park

Very nice rooms

Lovely hotel, amazing staff, couple of niggles, pillows are like bricks, the window was faulty so couldn't close, the food menu was very limited and very expensive, but what I did order was a very good standard

Lovely staff. All We're very friendly and professional. Nice clean room with good showers and breakfast.

Very friendly staff and accommodating on food as I am gluten and dairy intolerant. The room was very spacious and comfortable. Enjoyed my stay.

Perfect location for families with young children especially if visiting drayton manor theme park.

Clean pleasant environment targeted at families with children using the theme park.

The first time I stayed at the hotel for business the welcome at reception was good, and efficient and all was explained well when asked questions. Clean room, albeit I would of liked some sheer covering at the window so I didn't have to block the light out altogether in the morning. Ate in the restaurant for dinner and breakfast. It was ok and quite expensive for the quality. The burger was ok, chips were dry and cold, warm coleslaw and some peculiar-looking sauce on the side? The breakfast was bland, with limited selection, and low quality.. the scrambled eggs looked like they had been scrambled within an inch of their life and were very dry. air-filled sausages and drinks out of a machine - found it hard to find something to eat. so ended up with toast and mushrooms. Lunch was organised through the business I was with, again it was ok. Having said this, I would stay again, I would recommend it, the staff was great. but perhaps find somewhere local to eat instead. Free parking was a bonus!

This was my second stay at this hotel and I'm glad to say the first stay was not a fluke as this was a lovely stay all told. Easy check in and the room was ideal. A fantastic power shower really helped to wind down after a long day. My only gripe was that the cooked breakfast items were not as fresh as they could have been but overall another enjoyable experience.

Hotel was clean and tidy. Staff were very helpful. The rooms were nice and so was the cafe and bar area. There were a couple of negative things. One thing in particular is I’ve never stayed anywhere with such cheap toilet paper didn’t even know you could get it that thin. Definitely a lot cheaper than the normal pound land or value ones. Also the breakfast was buffet style with the food being lower quality than most hotels. These two things are a shame in an otherwise nice hotel.

Hotel was spotless and well cared for. Only disappointment was the scrambled eggs at breakfast, very grey in colour and tasteless.

Great hotel. Comfortable spacious room. Good food and pleasant staff.

Great staff, all very polite and attentive

Stayed overnight om oir way to Birmingham airport. When booked didnt realize that there was breakfast with Santa, a bit noisey, but acceptable. Good room, dtaff helpful. Plenty of parking at hotel. Enjoyed 5he Christmas decorations. Thomas took us back to when our grandson was little.

Booked as convenient location for a stopover on a journey North to see Family. Totally unaware until we arrived that the hotel is part of a huge theme park, which made us a little nervous of what to expect when we got there. Thankfully, for us the park was closed so none of the noise and crowds one would associate with theme parks. The hotel was very good as was all the staff, food and facilities. Our room was a good size but not quite as grand as the one in “Hotels.com” advert but good value and included an excellent breakfast. We would certainly be happy to return but perhaps not during their busy period but it is an excellent family outing option.

Chloe and her manager were brilliant, they were both so helpful and i cannot thank them enough.

Don’t be put off with this hotel being next to a theme park! It’s a great find for large comfortable rooms and reasonable food!