While the hotel is luxurious, it seems to overlook some important details. For instance, the shampoo dispenser wasn't functioning properly, and the taxi ride from the hotel to the airport couldn't be charged to my bill. Given that the cost is $400 per night, these minor issues should not occur.

The hotel is really Nice : Rooms are modern and comfy and spacious. Well equipped also for all you need ! Cleaning is very good. Rooms are very clean ! Thanks to the cleaning team they are doing a great job !! The hall is impressive The good is ok / good but I was missing typical mexican food such as … tacos ! This hotel also has a real plus of small attentions that make the difference : Each floor has Free fresh tea renewed every day but also some cakes and in the evening they put some mezcal for you to taste … etc really Nice experience !! Please note that the hotel is far from the center you would need at least 30 min to get to main city main attractions (Up to 1.5 hour during traffic!) The view from the Rooms is ok ! Finally, Last but not least : the hotel staff is really really Nice and helpful : always trying to help with a big smile !! Thanks to all of you !!! Except 2 people at the reception : one woman (who did the check-out for me today and is supposed to be the manager) and one younger Guy teaming with her : every Time I had to deal with them they were unhappy/ not smiling. They were talking between them about me in spanish as they thought I don’t understand. They did not say bad things but just : this is not professional. Every Time I came to them for a simple question I felt I was bothering them ! Sorry to you if I made something wrong :) When I did the checkout same thing : very antipathic … que lastima !!

Nice

Amazing facilities. Unfortunately they weren’t able to give me my vip gold member perk. Staff very attentive. Spa incredible. Convenient mall located next to the hotel. I will definitely stay again

Great property

Good hotel at a great location

Very nice hotel

Amazing staff, spacious room, and the property is tucked away from the hustle and bustle of the city. That said, aside from the restaurants in the adjacent mall, you must travel to attractions and other restaurants. Would stay here again!