The staff was helpful, but couldn't fix the air conditioning

The black painted walls are depressing. The carpets are old and filthy. The beds are good. The front desk service was uncertain with regard to whether I paid ahead of time or not.

The hotel did not return my security deposit. This is completely unacceptable.

Location is perfect, staff kind and attentive. My room in particular had seen better days. Very old carpet and a moldy bathroom (shower and light fixtures.) Bedding and towels crisp and clean!

Great staff. Rooms are quiet and clean. Beds comfy. Perfect for the stay.

the staff made my stay wonderful! everyone was so nice and kind and willing to help... DIEGO was excellent... I would recommend this hotel... Also location was easy to get to historical and touristic sites....

Excellent staff. Diego was extremely helpful in particular.

Great staff and location.

Room was too cramped…

The staff particularly Daniela and Kevin were outstanding, pleasant, informative. As was the breakfast and housekeeping staff. There are no soap holders in the shower or sink. Minor point.

We stayed at this hotel at the beginning and end of our trip. On both stays the hotel was clean and the staff were wonderful. Very friendly and helpful. The location was perfect for walking around exploring Santiago.

Perfect location for walking the city and dining options. Friendly staff. Very prompt response to email requests for airport pickup and driver to Valparaiso. Enjoyable breakfast. Phone never did work and ac turned off by itself

All the staff were fantastic. They were helpful and attended to every need promptly. It is situated close to parks and restaurants. The rooms are fine for the price and the included breakfast was good.

Although located in a convenient location with walking distance to central part of the city, the rooms were pretty small, and quite dirty carpet. The elevator most of the time had garbage smell. However, the front desk staff were very helpful, the breakfast was excellent.

Check in room

Boa

IT WAS GREAT..... nice small hotel, people coulh not be friendlier ... srevice was great . vry freindly place to stay . THey help me with a tour right from the hotel ....car sevice from hotel to airport was on time . WOULD STAY THERE AGAIN

We truly enjoyed this hotel, recommended to us by a local friend. It was in a great location, and being across the street from the park gave us a beautiful view. The breakfast was so delicious, the selection of fruit was impressive and the service was very, very good.

Great location. Helpful staff. Great view from our window. We were checking out early and the staff bagged for us our breakfasts.

Wonderful, beyond wonderful. In addition to a very comfortable room.....quiet, nicely designed...the people who work there...J and D....and all the others....including the front desk and cleaning staff....are incredible. Helpful, patient, friendly. And the breakfast was great. And...going out the back exit puts you right on a quiet street leading to the small handicraft market and delicious restaurants. We loved being there!! Thank you, J and D and everyone!!!

Stayed 2 nights at Ismael & was really dissapointed with our room on arrival. Air con didn't work, bathroom fan wouldnt switch off & more. Told next day we were given the staff rooms & not the room we booked despite this being available. But then told we couldn't have our original room as it was booked for the day after we were due to check out. Instead we were moved to another inferior staff room but one that had air con that worked. Staff member back tracked loads after telling us this & said legally the only difference was the fact our room had a balcony. Also said cos we booked through Hotels.com they wouldn't give us any compensation for a room that was shabby and clearly inferior. Hotels.com operator offered us a refund and then they back tracked too, saying it was the hotels issue. Really dissapointing end to our time in Chile. Stay elsewhere as they treat consolidateor bookings as second rate guests

Great location. Staff very helpful. The breakfast each day very good and the personnel involved with breakfast was super. He explained all the dishes and went out of his way to be sure we had what we wanted at breakfast. A very pleasant stay in a boutique hotel. The atmosphere of the lobby and the breakfast room charming and enticing.

nice hotel, extremly friendly and helpful staff members, good breakfast!

Great service. Lovely breakfast & very good transfer service to the airport.

Excellent place to stay in Santiago. Super friendly staff.

Santiago main protests in Chile are right next to the hotel. I was moved to a safer hotel and the hotel closed. Still, dont bother booking until the protests are over.

Brilliantly helpful during our stay at times of civil unrest in Santiago. Reassured with updates and advised so problems in the streets impacted our stay as little as possible. The staff went out of their way to assist andNothing was too much trouble for them. Highly recommended.

An excellent Hotel with very friendly staff. Walking distance to everywhere around the city. Hotel had a good breakfast and have no problem recommending this hotel.

Excellant location as lots to see within walking distance Breakfast lovely with omelettes to order Tea/coffee always available with small biscuits and fruit Quiet spot ! a haven from the traffic and noise of Santiago

Everything is good, staff, service, location, cleanness, breakfast, etc. Will come back again.

Staff is very friendly also offering us tips, and telling us to be careful of this and that. Breakfast has plenty of of choices. It is our second stay, but still perfect. Rooms are spacious and also quiet.

Great Location an easy walking distance to many of the attraction Santiago has to offer