The hotel was great and cautious on sanitation for its guest. Close to downtown. Perfect place to stay while in zakopane

Hotel ok, polecam.

Hotel was cosy and charming Polish style but it would make huge difference if they update forexample textiles in the room. Breakfast was super and pool was really nice too.

Great hotel with a friendly staff. Rustic and cosy style and a relaxing jacuzzi and spa area :)

We had very nice and pleasant stay at this hotel. Hotel is little bit older but still very clean and nice. We were also very satisfied with breakfast.

Superb hotel, close to the town centre and with great facilities. Big room, with plenty of space and nice and clean. Lovely breakfast and best of all, the spa facilities which we loved. Excellent value for money, we plan to return next Christmas!

From the start it was a great experience, the receptionist was very helpful telling us about the area, the room was very clean and tidy, we had a room on the 3rd floor and had a balcony so in the morning we could sit out and drink coffee, breakfast was good and plentiful,it was a very enjoyable stay.

Pros: close proximity to town Cons: cold pool and jacuzzi very soft bed unsmiling ,rude front desk staff no coffee pot or kettle in room if you want coffee, there is a fee except at breakfast breakfast was lots of little salads and stale breads furniture in room was chipped and marred shower was tiny

Location was excellent and the staff couldn't be more friendly and helpful.

Convenient to town, great breakfast options...had a pool sauna and hot tub which is great after hiking all day...however, i think carpeting in the rooms should be updated with at least vinyl flooring. It tends to have an uncleaned smell in the room.....i would stay again though

ideal location, friendly staff,good swimming pool etc facilities

Hi, we've stayed in Alma Boutique Hotel in Vienna for one night. We were very excited as the hotel is 4 stars and looks really nice on the pictures. Unfortunately, our expectations were higher than reality. To start with, we had the worst check in ever as the receptionist Eric was very rude, unrespectful, unwelcoming and unhelpful. We asked about the car park and he just pointed on the address without explaining how to get there (car park is about 7min walk from the hotel and very hard to find so we ended up driving for 20min around it). When I tried to asked him a question, he told me to stop interrupting while he's talking, wasn't very keen to collaborate on anything and keep saying 'no' to all my enquiries without apologies or explanation. I've never had to deal with customer service like that in the 4* hotel before. The rooms were decent and clean, but very small and the toilet didn't have a sink in so we had to go to the bathroom to wash our hands. Also, the walls are so thin that you can hear people talking in the room next door with full clarity. Breakfast was really good and the lady behind reception in the morning was lovely too, but we definitely won't be coming back to that hotel.

The room was very clean and comfortable and the breakfast very good. We were happy with our stay.

Lovely hotel. Clean, great service, and delicious breakfast spread in the morning.

Hotel Czarny Potok is situated just minutes away walking from Krupowki street. It offers amazing views no matter which balcony you look out from and has that welcoming effect as soon as you step in to the hotel. The rooms and bathrooms are very clean and the breakfast buffet is delicious. Will definately be back to Zakopane (as there is so much to explore) and stay again at Czarny Potok.

Great stay- good facilities. Nice spa (foc to guests)- sauna, pool, steam room. Polish breakfast. Friendly reception team. Ideal location for getting around Zakopane (away from noisey mainstreet) and within walking distance of bus stop and lovely restaurants.

It was a very nice small hotel in Zakopane. Very close to downtown and shopping. Only a 25 minute walk from the train station.

The staff is not really friendly and the level of English quite low. The room was dark and not really colorful. The breakfast was ok. Zakopane is quite touristic so maybe they do not really care about bringing the best services...