Pleasant and quiet but I would love to stay at their sister hotel la serena

Older building, but kept up very well! Very clean, extremely quiet. So close to walk to downtown shopping and fun! Great for couples who want to enjoy a fun weekend together : )

We really enjoyed our stay. This property epitomizes everything that is cool and retro about Palm Springs.

This place has so much character. Well maintained and great location. Will be back.

This hotel could be wonderfully transformed into what it is supposed to be. The photographs do not adequately show the poor maintenance and repairs in the rooms and surrounding. Our balcony area looked liked it hadnt been cleaned in months. The furniture on balcony was filthy and probably as old as the hotel. There are missing pool tiles and the pool loungers are also ancient and dirty. The supplied towels are also probably as old as the hotel. Threadbare and rough with some actually with holes. Its a great location and would only require minimal restoration to make it a great boutique hotel but it is definitely lacking.

Extremely disappointing. Would not recommend.

Nice hotel to stay in Palm Springs. Service on average…

Towels were very tired. Property staring to look tired.

Great boutique property, dog friendly, responsive staff.

I was expecting alot more. I might give it another shot in the future. They just need to cleanup the area around. Pool, the complementary water replenish more frequently and have the TVs checked periodically. I was moved rooms and similar tv issues. The host did try to make it good.

No front desk person. They put out 10 beach towels for the day which doesn’t even last until noon. You call for housekeeping and they show up 4 hours later. Check-in took the poor boy 20 minutes with the amount of information their system made them type in. It’s really gone downhill from a service perspective.

Old and ill maintained. No front desk staff.

The location and room design. I found a roach in the room and the toilet was not secured

I stayed here last year around the same time and I’m sad to report the experience has declined slightly.

Pool not working. They should have offered free upgrade for inconvenience

Very quite and comfortable property. Our room was spacious and very convenient location to downtown . Would stay again !

M

Love the boutique rooms. Very nice place to stay.

The staff are friendly, accommodating, and replies quickly to queries. The property also got a private outdoor tub.

This hotel is just amazing. The rooms are high and have a little kitchen area as well. I highly recommend it if you’re staying in the area.

Awesome accommodation and pool.

They don’t have rugs to step in. Bathroom or bed. And the patio shower was dirty, and leaves everywhere.

Location

Beautiful resort, friendly staff and close to everything!

LOVED this hotel! From the front desk receptionist to the pool and ambiance was top notch. Would’ve loved the pool to be cooler but we enjoyed ourselves nonetheless. Will definitely be back!

Checking in was a breeze. Clean rooms. Best for couples. Night swimming. Pool heated. Free breakfast. Adults only. Everyone minding their business, respectful, and quiet.

Love this small hotel for a quick getaway. Walking distance from downtown so you’re close to restaurants and shop.

We opted for a brief baby moon getaway this Memorial Day weekend and selected Del Marcos hotel after thorough research. On the website were intrigued by its boutique charm and unique decor. Upon arrival, a friendly host greeted us, but our initial impression was more akin to an upscale motel. Unfortunately, the outdated TV didn't work, leading to a prolonged maintenance ordeal. The pool area had limited lounge chairs, and ordering poolside refreshments or snacks meant contacting the sister hotel, Serena Villas. Despite the website's claim of "handpicked vintage" items, rust marred the toilet paper caddy. Worse, a potentially dangerous electrical issue emerged during my hair drying, which was promptly addressed by my husband, a former firefighter. When we sought assistance after 5:30 pm, we were directed to Serena Villas, where promises of a room change and complimentary amenities (free breakfast) fell through the next day due to lack of availability. Frustrated and feeling unsafe, we requested to leave, only to receive a partial waiver of resort fee for night one and a refund on the drinks and snacks poolside the day before . Such dismissive treatment, especially in the face of safety concerns, is truly unacceptable. Not to mention the inconvenience of having to pack and leave, where we just wanted to relax for a couple days. These maintenance issues should’ve been addressed before any guests arrived. Especially on a long weekend. A full refund would have been appropriate.

This small boutique hotel has an unbeatable location and the room was unexpectedly large with a kitchenette. The pool crowd was mellow without loud music which was great. Despite the $500/night room rate though, this is definitely a no-frills 3 star hotel. There were not enough lounge chairs at the pool for all the guests. There was pool service on Sat but not on Sun. We had to manually replace the flapper in the toilet tank with every flush. We enjoyed our stay overall, but given the price, this property could use some love.

The location is fantastic and it’s a very nice property.

Good hotel

All of the staff including housekeeping and maintenance were most helpful. A few tips needed for the room using fire pit and bathtub and were given instructions and addressed immediately. The property is a relaxing option while traveling through Palm Springs.