Everything was great. Layout of the room was efficient. Elevator use with key card was new to us.

Great hotel/Casino. Many dining options!

I recently stayed at Potawatomi Hotel for three nights. The hotel offers easy parking, which was a plus, and the location was convenient with quick access to the freeway—perfect for visiting family. The room itself was spacious, and the bed was okay, but I was disappointed that there was no cleaning service during my stay. Check-in felt very transactional, lacking the warm and genuine welcome I would have expected. The front desk associate didn't bother to explain the hotel amenities or even point out the elevators, assuming I already knew where everything was. There was also a strange odor in the halls that I couldn’t quite pinpoint. The fridge in the room was empty, which was a bit inconvenient since I couldn’t grab a refreshment. As a Hotels.com member with a certain tier status, I usually receive perks during my stays, but I wasn’t informed of any during this visit. On the positive side, the hotel does offer convenient free self-parking and complimentary valet, and the rate was reasonable for a last-minute booking. However, overall, the experience was underwhelming, and I expected more in terms of service and hospitality.

Annual bday trip

Great stay

Clean, comfortable hotel. Staff were friendly and helpful. Room service was fast and the breakfast was excellent. Casino was clean and smoke free. (Smokers have their own bar ). Sports book was super nice and great service

Had to "request " to have room cleaned. Which I did when I checked in. No one ever came by, had to go down to the front desk to get fresh towels and coffee pods. I should note I was there 5 days. The really cool tablet in the room in you can do all kinds of requests was just a bunch of colors. The IT guy came by and said he would prepare another and bring it by, Never saw him again. The Valet was "full" 3 out of the 5 nights I was there. So I self parked, but its somewhat of a "transitioning" neighborhood. Breakfast in the Canal Street Cafe was excellent.

Everything was very nice only stayed for one night. Clean comfortable and no outside noise

Room was booked as premiere king. They wouldnt accommodate and only gave a standard king. 4 adults were booked with intention on using fold out couch. No couch in the standard king, wouldnt allow enough cots, ended up with no choice to purchase another room. Terrible experience.

Pillows/bedding were dirty.

Huge new sportsbook. Safety is clearly a top priority at entrances and elevators.

Very clean and quiet.

The property was very secured with security on watch all the time great place to stay for Harley Davidson weekend

Ease of checking in. Very clean property. Easy access to attractions.

Everything was excellent

The whole staff are super friendly! Made me feel super welcomed!

Need a shuttle to Brewers games. Very odd as they advertise all over the stadium.

Very nice place and plenty of choices within property

Staff was friendly, just a little noisy , inconvenient location

Our stay was wonderful. We were there to gamble and go to a baseball game.

Great time a lot of dining options on premises

Ok location

Hotel was beautiful. Had a great time very convenient right in the casino. Nice restaurant shopping.

My room (Deluxe King Corner) was spacious and clean. Bathroom and particularly shower and bathtub were very nice, although shower water pressure was a little low. Bed was comfortable, as was room temperature. Staff were very friendly, although some were not too knowledgeable about the property. The three restaurants we ate in (Asian, steakhouse and cafe) were excellent. I was surprised that no room housekeeping was offered during our stay (apparently it is only done every three days). Area surrounding property was safe but not particularly convenient, except to American Family Field, but I knew that when I booked the hotel.

Very entertaining and interesting stay. The third floor bingo and first floor casino are a plus.

Great time

The exotic culture.

It was ok

Only stayed for one night and did not stay for the use of the casino. Otherwise did the job but reqquired a car to get around the city.

The hotel was very modern, clean, and cool. The front desk staff seemed miserable. We had lunch at the Canal Street Cafe on our way out. It was crazy busy. Again, most interactions with employees made us feel like they were just not happy. However, our sever, Robert, was great even with how busy they were.

Quick check in, clean room. Great restaurants in the building

The front desk staff had attitude of the worst kind , short witted and argumentive.