Location was great, 3 blocks from Paseo Montejo and restaurants (especially Hennessy’s Irish Pub). The staff could not do enough to make our stay very enjoyable. Highly recommend and will stay there again.

Where do I begin. The description says luxury, it’s not. The shower had mold, I’m not talking a little, I’m talking full blown mold. The A/c didn’t work, mind you it’s 90 degrees and humid. The water didn’t work after the second day. They moved us to a different property, that charged us for breakfast, even though it was included in our package. The staff was nice and tried to be helpful.

Excellent choice for adults that want to rest without having to hear screaming kids. Rooms was super big, all amenities..., mini fridge, coffe, bath robes. Excellent breakfast included. I will recomend it!

Only a small problem with the water pressure but they were working on it and had it almost resolved. Great staff and location…my second time here this year.

Pluses: Very clean and well-maintained. Comfortable beds, good hot shower. Beautiful courtyard with pool. Tasty breakfast. Quiet street in good location. Minuses: cold water had no pressure in the morning, which meant only one toilet flush. Noisy AC unit struggled to cool the large top-floor room.

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Un lindo lugar, nada de ruido en las noches.

Very nice hotel located a few blocks from Paseo Montejo ave - Friendly staff- room very clean Water issues- sometime the toilet dint work and hot water was available only the first day and I stayed there 5 nights.

Nunca más volvería a Casa Italia Luxury, en relación al hotel Fiesta Americana , todo me pareció genial , la ubicación , las instalaciones, pero sobre todo el servicio , tienen un staff fabuloso.

Nice staff, good location, and pretty clean. The breakfast is delicious, the hotel is super recommended!!

The property is small but very nice. The service is friendly and accommodating. It’s located on a street that doesn’t have much of anything but you’re a 10 minute walk from el centro or Paseo Montejo. I highly recommend the Italian restaurant Oliva which is about 10 minutes walk. Overall a nice stay here.

I enjoyed the breakfast made to order and the staff very friendly. I didn't enjoy going up 3 the stairs.

Me emcanto el lugar es pequeño pero muy tranquilo y limpio

Super quaint boutique hotel with great location! Very nice staff and comfortable rooms.

Delightful stay in Merida. Our room included a rooftop patio. The room also had a fridge and was spacious. The pool area is beautiful. The parking is locked at night but there was also parking on the street. This small boutique hotel is walking distance to a grand avenue and about a 25 minute walk to the center of the city. Everyone was friendly and attentive. I would recommend it!

Super impressed with the comfort of this property. Spacious rooms with spacious balconies and super friendly staff. Gracias!

Great place to stay rooms where awesome

Comfortable modern room. Great location for restaurants & downtown walking. Helpful staff.

Casa Italia Yucatan is a beautiful space. The bedrooms are very pleasant and the shared spaces, in particular the pool area, are beautiful. Unfortunately, there is little attention to detail and poor customer service, and this really lets it down. There was no hot water in the room we booked, so we had to move to a smaller room. The manager said he'd consider a discount, but we didn't see or hear from him again. There was no toilet paper in our room, or in the toilets in the breakfast room. In our room, one of the closet handles came off in my hand, and the toilet roll dispenser was falling off the wall. The showers had a very low lip separating them from the rest of the bathroom, so every shower led to a wet bathroom floor. The person at the front desk was friendly but not helpful unless specifically asked. For example, they watched as we heaved our cases in and out, when it would have been very helpful if they had simply held the door open. Breakfast was a big disappointment. Although the website advertised a different breakfast each day, it was actually the same - fruit, cheese and ham, and scrambled eggs and toast. Coffee was made early and not replenished so it was often cold. The last day we were there was Christmas Day, and we were told that breakfast would start at 9am rather than 7am. At 9am there was no sign of breakfast being prepared and guests were standing around waiting. Overall, this is a beautiful space that is very poorly managed.

I don’t know why the previous reviews said the staffs were friendly. I stayed for 4 nights. The staffs were not friendly at all except the manager. The area is not very good at all; especially too dark at night. I was not comfortable going out after 6pm when it gets dark. Only good thing was the large room and quiet. I would NOT stay here again.

Great boutique hotel which we used for a one night stay whilst visiting Chichen Itzá and the town of Valladolid. Located well this hotel is cute and clean. The staff are friendly. Only downside is the WiFi didn’t reach the room.

A very stylish hotel, superb staff, super helpful and friendly. Lovely little swimming pool, delicious breakfast, one of the better hotels I have stayed at. My only gripe was the noise from a factory over the road, it could be a bit noisy in the mornings.

But, this boutique hotel is conveniently located, very comfortable, and the service was excellent. The room was likely the nicest I've stayed at, anywhere.

Great location three blocks from Paseo de Montejo. The staff were very always helpful and attentive. Breakfast every day was delicious. The room was spacious - great for our week long stay. Parking for our rental car was provided at no additional fee. What's not to like? We loved our stay at Casa Italia !

Although it seems that it is not in a central neighborhood, it is very near the centers of activity: A 20 min walk to the Plaza Centrale and the Cathedral, 15min from Pza Sta Lucia with restaurants. The hotel is extremely good taste, with great details everywhere, very calm, well kept and elegant. A "must go" in Merida. Only 6 rooms and a parking

We had a great stay, the personnel was so friendly and dedicated time to guide us through our visit to Merida, we met the owners and they were very nice. The waiter was a sweetheart! The only problem I saw was the waiting for the breakfast, the last day it took almost 35 min to get it. Other than that no complains. I def will return! Happy Travles.