Loved the large and comfortable room and the great view. I took some really fun pictures from our bedroom window! We enjoyed the pool and were happy to be in such a great location. Everyone we interacted with at the hotel was professional and friendly and spoke great English. I’d absolutely stay here again. I also appreciated that they watched our bags before we were able to check in! My only complaints are that the room was always super hot, the comforter on the bed was too small for the actual bed, the tv has not a great channel selection and they have a dvd player in every room but don’t have dvds (who travels with dvds in 2024? entertainment options could definitely be updated), they don’t provide any coffee or water, and the elevator system using your key/entering your floor on a touch screen is bizarrely complicated and very glitchy! Basically every elevator ride ended up with confused guests in the elevator going to the wrong floor. I also found it interesting that there is a sign at the desk listing all of the things they do not do- We do NOT give umbrellas. We do NOT call taxis. Etc.- if these are things guests are asking for frequently enough to need to put out a sign saying you don’t offer these basic services… why not just start offering them? It felt strangely inflexible and a bit scoldy. Again, I would absolutely stay here again, but I feel like there are some very basic things they could change that would turn my 4 star rating into a solid 5.

My only complaint was the beds are not comfortable

I am satisfied with everything, but it was uncomfortable because the card key malfunctioned once in a while. I think it would be good to change the key system for customers to spread it out. Anyway, the rest was good, and I use it often.

We stayed on the 5th floor, so it can be a little nosy from the street but it all gets quiet when it is time to sleep. We were given a 3 bedroom apartment even though I booked 2, so it was super spacious. We used the washing machine and dryer, cooked meals using the kitchen. I was able to request an iron from reception. There is a safe in the room. The showers worked perfectly. It is super convenient to shops and there is a couple of shopping streets (insadong and ikseondong) nearby. The coffee at Alto bar coffee opposite the apartment is very good. There is a mini 7-Eleven also across the street. Residents can use the pool, sauna and gym. We ate at this great restaurant only 6mins walk away called Insadong Manuel Bossam (they specialise in pork wrap and chive pancake). Overall we thoroughly enjoyed our stay

Facility is showing some age, but room size and location make up for it. Room was clean, and having laundry in the room was a nice feature.

Everything good for stay except for heater no work

Wonderful location, it's in the middle of everything .. close to metro station .. huge room with a very nice kitchen and washer dryer .. shower pressure is superb !!!!!

The property was good and the staff polite.