Loved the staff! Pleasant, welcoming and helpful! Loved having the elevator!! We had a lovely meal at Relief because the staff recommended it! And they were correct!!

Friendly staff spacious family room nice breakfast.

Property is located next to a square that was noisy late at night. undercover police were searching people.

Across the train station and a couple of blocks from thr old city quarter with its narrow medieval streets, restaurants, street farmer market and the cathedral. It is an old but well preserved building. My room had an sttic view of the city roofs

Room was fine. Staff were Ok. Bus stop right outside. internet not good.

This is a nice enough hotel right at the railway station and an easy walk into shopping and eating areas in the town. I stayed for four nights. The following are observations more than complaints.
This is an old building and the floor in my room sloped quite a lot which was a bit disconcerting first thing in the morning. There was a little fold-up desk in the room but only a backless stool to sit on at the desk. I wanted to be able to sit and write and there is no lounge at this hotel so I would have preferred a chair with a back. Not a big deal. With the desk up, you cannot close the curtains unless you drape them over the desk. As with almost every small hotel I've stayed at in Mexico, this hotel does not want you to put toilet paper down the toilet. A small garbage can was provided. Nasty. The shower cubicle worked well but had no shelf for soap etc and no place on floor for it either. This is just silly. There was nothing hot available for breakfast (unless you consider fresh toast as a hot food), but otherwise it was ok.

Our room was clean, bright, quiet and comfortable, with a nice view over the city. AC was quiet and efficient. Everything worked. The bed was comfortable.

Great location and modern, clean rooms but the plug was hanging off in our room, door handle came off and also the sheets werent very comfortable. Great if you need to stay near the train station and lots of options for food nearby.