Room absolutely stunk of cigarettes. The staff tried their best to freshen the room but didn’t really improve it.

Late arrival and an early start wasnt helped by alot of noise from other rooms until early hours. Sounds travel easily between rooms and floors. Breakfast was disappointing with slow service and disinterested staff

Was nice 👌 would stay again the staff were really helpful and friendly and it was quite.

NO HOT WATER FOR TWO DAYS ITS WINTER!! UNBELIEVABLE!! There was no resolution to this major issue, very uncomfortable and angry at the fact no hot water!! Which is the basic amenities you would expect!

No radiators working (5 degrees outside) tiny fan heat supplied which had to be kept on all night to avoid freezing. Cold toast was supplied for breakfast as chef was ill (paid for breakfast as park of the booking). Mould in the bathroom. Persistent dripping tap and leaking pipes. Car park unavailable (chose hotel as it had a car park).

Has to be one of the worst stays ever.Glass over bathroom floor, holes in the walls, ment to be a sound proof room but we could hear the music from the party over 4 floors away, ended up walking around in the town till midnight to get some peace. Staff didn't really care.

First impressions not very good. The reception desk had many tins of paint behind it which looked untidy. The welcome wasn’t great and once I got my room key there was no obvious sign as to where the rooms were on each floor - you had to go through an unmarked door to get to the rooms, hence I had to go back to the desk and ask for directions. The hotel wasn’t as smart as I’d been expecting but my “Delux Queen” room was tidy and clean with a nice size bed, a good size “smart” TV and a nice view over the River Medway. There was a separate bathroom which was a decent size, clean and tidy, with a shower over bath, however the ceramic tiled floor was cold underfoot, and there appeared to be a small leak of water or condensation around the toilet and sink pedestal. The breakfast was adequate but far from exciting. It was served lukewarm on the first two mornings however on the 3rd morning it was served a bit hotter. They had apple juice but no orange juice. The hotel information stated the hotel had free onsite parking but during my stay the parking area was actually closed off for some reason. I did manage to park on the small forecourt though. I thought the hotel was conveniently located as it was close to the High Street and to the bus & rail stations, and approx 25 minute walk to Rochester’s Cathedral and Castle. I initially booked a two night stay but I decided to book an extra night in order to visit the castle and surrounding area. I would rate the hotel 6/10

Good value for money