At first we was assigned a room that is outside and we find some bugs at the entrance and a coocarach at the entrance. We request to the front desk if we could change the room and they change. The new room feels very humid and the air conditioning makes a lot of noise making difficult to sleep with the AC turned on.

Experince at reception late at night (already informed for late check in) was horrible. The receptionist was not helpful, didn't provide a cart for luggage upon request, didn't care about when tolld that a complaint will be lodged. This recptionalist need some preofessional training on how to welcome guests at the hotel. There are so many choices for hotel. Why to stay in a hotel if the staff is not friendly or helpful.

Great

This is my favorite hotel in the valley. I come to visit McAllen pretty frequently and so far this has been my favorite. The staff is friendly and extremely helpful. Especially Joseph on the front desk - he always has a smile and a friendly conversation, and is all around very professional and kind. Even when I'm checking in at 3 or 4 am, Joseph has a friendly smile and is very efficient. The rooms are always clean and cool. The pool and hot tubs are very well maintained as are the fitness room and laundry rooms. The morning breakfast is spot on for local breakfast (chorizo and eggs, nopalitos) as well as standard southern eats (biscuits and gravy). Everything here has been very clean. I've now spent 9 nights here, over a span of 2 weeks and they haven't let me down yet for comfort and cleanliness. Also, we always have with us, my husband's service dog, and they are always welcoming to her as she does her job.

Everything good!

Nothing unique Bad condensation on floor!

All good

The place was very comfortable and the cost/benefit was great. The room had a view to the parking lot that let me keep an eye on my car, although I must admit that the place seemed calm and secure enough so that I did not have to worry that much. The pool was nice and quiet. I stayed Wed through Fri, so it was not crowded at all. Breakfast buffet was good enough to satisfy most tastes. Although there were not too many options, they were just enough to cover the basics of a continental breakfast: cereal, pancakes, waffles, fruit, eggs and sausage, beans and oatmeal. Overall, Quality and flavor would be aspects to remark, as they both were pretty good. However, I would like to mention that I believe the whole building was very cold, not just the rooms. And as for the Pool area, the shower outdoors for use after swimming seemed a bit rusty/in need of maintenance. Nevertheless, it was an excellent experience and I would definitely come back.

Comfortable but the bathtub did not look very clean. Overall a good experience.

Thank you

Good

Swimming pool very good , rooms need to renovate

Property doesn’t look like pictures needs lots of repairs furniture needs cleaning pool area needs work. I had to request a microwave and refrigerator for my room and when called for transportation from the airport was told nothing was available due to ac repair so had to catch a taxi. With all of this miscommunication ask to speak with a manager during my stay no manager ever showed up at any time will never stay with this company again

Got held up on the check in room had get cleaned getting cleaned when I got there so we had to wait Restroom was not clean

Good hotel very clean and new

Home away from home

Thanks

The breakfast was included and very delicious, the room were spacious and it’s a reasonable price. The plaza mall is like 3-4 minutos to the hotel and everything is close to it

The best parts of this hotel are the employees and the breakfast. Everyone was helpful and welcoming and the included breakfast was tasty and varied. The rooms, however, need some maintenance. Our room was missing one of the closet doors, the bathtub was so scratched that at first I thought it was dirty, and there seemed to be a ventilation problem since the bedroom floor got very moist when the shower was used.

There are two buildings, we ended up staying in second building, there was limited hot water and the switch to at the bottom to change water flow to shower head was worn out so the stream was very weak, the hot tubs werent working and the outside one is all cracked with rust all around and at the bottom some cover was loose, the small fridges werent working so they only had the beer hot, there was alot of horseplaying by adults in the pool and no employee took the time to let them know, that it was unsafe especially because pool was not deep and there were alot of children, adults were drinking inside the pool

Unsafe, hot tubs did not work

My favorite option in McAllen

Perfect

Everything according to expectations

This was a family trip, I arrived late at night so we just slept. My reservation was a suite, it was very dirty, with bugs not to mention no extra covers for the sleeper sofa or not even extra towels. We are a family of six and two towels did not cut it. So I went to purchase towels. I let the manager know bright and early the next day how horrible my service was. Not to mention the employee who helped was very rude, if your overwhelmed this is not a place for you to work at. Manager informed me that should would make it right next time I visit, I’m not certain if that will be the case.

Set up a time to have a shuttle to airport....when it came time they had no driver...had to scramble to find a taxi and almost missed my flight..(family of four with two small children)

Great place, nice room, good breakfast. There was cigarette smoking smell in the hallways, though.

Good for the price

Good

Absolutely loved our room and the breakfast was absolutely top notch. Perfect location close to everything.

Nice place and comfortable

This property has gone downhill.