Most everything was fine. Our biggest complaint was housekeeping banging on our door at 9:00 am both days! They even unlocked the door and tried to come in. I’ve literally never had that happen before! Totally unacceptable!

Check in was average, not out of their way . Room smelled funny … breakfast not included…

while the hotel was excellent, very attractive, staff was great, if you were standing outside and looking at the hotel entry, the exit from the parking lot, which would be to the right had some type of hole or something that shook our entire vehicle as we entered since we were coming in Toward evening evening and it was not expected to encounter that. And we are not talking a small bump. It really did jar our automobile. Other than that great place!

Nice property and location was excellent.

Never again

The rooms were clean and very comfortable. The entire staff of this hotel were extremely polite, engaging and ready to accommodate our needs or requests. We have not experienced this level of service and friendliness at a hotel in a long time. BRAVO!! we will choose Holiday Inn again.

The comfort

Property was clean and staff was helpful and welcoming.

First room we were offered was not vacuumed, there were stains on the wall and furniture, mold on the tub, discoloration on towels with holes too. Staff was accommodating and gave us another room, but it was not much better. For $182 we expected much more. Holiday Inn properties generally have high standards. However, this location did not.

Basic Holiday inn, carpet on floor 3 had lots of stains in the hall.

I chose holiday inn express for their clean and new atmosphere. This particular hotel is not in the usual clean and well kept shape as most other locations I have been to. Still nice enough but beginning to lack in maintenance and upkeep. Rooms are beginning to show aging. If you want breakfast you have to purchase a ticket for breakfast that is prepared by someone so don’t expect the typical holiday inn breakfast experience. There was nothing special about the prepared breakfast that would make it more intriguing. Evening Staff was pleasant morning was nice but had to get their attention. Was not openly greeting customers.

The staff were amazing. Check in was one of the nicest and easiest ones I have had in a long time.

This was the worst Holiday Inn location I’ve been to. Had to pay for breakfast, went down at 6am when it started and no one even showed up for work. Not in the kitchen or at the front desk to check us out. No One was working! I waited for 15-20 mins. In the room- no towels, no shampoo conditioner or body wash, tub would not drain, toilet ran the entire stay. We will not be back

Perfectly adequate hotel. Staff were wonderful!

The customer service was great, the bed was comfortable and clean but the carpet thoughout the hotel is outdated and has a mildew smell to it and needs to be replaced.

[ ] Narrow room. The space between the bed and furniture along the opposite wall was so narrow, only one person could pass between...and we are small people. Im not sure a large person could have made the passage at all. I estimate 14". [ ] Dog Hair. If a service animal is in the room, extra care should be taken to clean the room properly, for those guests that are expecting a pet free environment. We found dog hair on the window sill and all over one of the bed covers. My wife has alergies to animals that kept her from getting a good nights sleep. [ ] Trash. There was only one trash can in the room, making it inconvenient for guests in the bathroom. [ ] Toilet. The toilet would not flush unless the handle was held down. When guests pay a good price to spend the night, the expectation is that things will work properly. [ ] Another family in the hotel was told, when they checked in, that thier children under 17 would eat free at the restaurant. In the morning it was "10 and under". There was no compromise, or consession made to accommodate this family with four teenagers.....even for a one time "Sorry for the misunderstanding". [ ] These things don't speak well of the hospitality industry and will certainly deter repeat business. [ ]

Room floor was sticky. Bathroom was not up to HI standards for cleanliness. Beds were clean and comfortable.

One of the nicest places I've stayed!

mattress had a huge hole where your butt sits very uncomfortable, had to stuff a pillow in it to keep back from hurting, slept terribly

A pleasant stay. They didn’t have free breakfast with stay unfortunately. Diner area opened up for guests for early morning.

The hotel room was overall comfortable and clean. The bed and pillows were decent. The walls are very thin and you can hear everything in other rooms and in the hallway. There was loud giggling for hours.

If you check your records you will find we stayed at this hotel two times within 10 days. The first time it took a very long time to check in but the room was decent. The second time, the desk clerk was on the phone when we arrived. She continued to speak on the phone for a good five minutes without even looking up to acknowledge us. When we were checked in, we went to our room and the heat/air was non-operational. Beds were made, but smelled like old lady perfume and armpit, so I suspect they were not changed. My husband went down, got key to second room, it was uncleaned, unmade. Tried to call her to bring another room key, but she was back on the phone. Had to go down again. Third and final room was clean. Bathtub drain did not seal. Toilet paper holder barely anchored. Too pissed to go get another key. Hotel was hardly occupied. No wonder. NO REMUNERATION FOR AWFUL EXPERIENCE WAS OFFERED.

One person at front desk, checked in seven people one by one and had to answer the phone. No one to help or call to help

Very Nice hotel property looked great.The Restaurant people were rude one day and messed up my order the next day. I told management they took care of it.

Love this hotel! Beds are super comfortable and rooms are always clean!

Toilet didnt flush, loud at night

The room had trash in floor and stains on bed comforter , for the price thought it would be a lot cleaner and nicer .

Everything was great except they added a $50 charge to my credit card for “incidentals”. I asked why and when it would be refunded to my card. I was told it would be returned in 3-7 days. It only took a matter of minutes for them to charge it to my card. Why would it take so long to reverse that charge?

Everything was nice and clean great spacious room

Neat and new

Clean

The room was dirty upon arrival and there wasn’t anyone to clean it so I vacuumed the carpet myself. We were schedule for 4 days and they never serviced the room. They didn’t bring any clean towels and by Friday I had to go in search of toilet paper. The two female staff were friendly but the male on Friday night was not helpful.