For the money we really couldn’t fault the hotel. The room was spacious and very clean. It is about 15-20 min walk to the old town but we knew that when we booked.

bit far from town centre.(better to use bus to get there) but very new and clean hotel with reasonable price.

Excellent location while arriving at the local Train / Bus station. Quiet and comfortable. Very nice toiletries provided by staff.

Excellent hotel

Small room, tiny windows nice design bad very sad no natural light in the room

The property is very cute and particular, very hipster, although very expensive rate per night considering the (not) services you get. Breakfast in jar is a nice concept and all products were very good quality. Room had tiny windows, so little light but Bed was very comfortable. we had issues with bed linens (poor conditions) that were changed promptly. The shower kept getting clogged, terrible cleaning condition of the door finishing….. We got Connecting rooms so make sure to ask for another option! Loud noises coming from the other guests entering and leaving the next door room, tiny walls. Gym is dirty, extremely humid, smell of mildew and underground so no light again. No one cleaned it or sanitizes it after usage, not even housekeeping. Unfortunately no compensation of any kind was given at check out, just a brief apology, as the reservation was made on Expedia and not directly with them.

Room with no windows so no view

Pros: Very clean, comfy bed, nice staff Cons: poor WiFi signal, TV casting outdated

Beautiful rooms in the same building as a cultural centre / cafe within easy walking distance of the city centre. Would have liked tea / coffee facilities in the room but otherwise perfect

This was our third hotel in San Sebastian and our least favorite. There was no parking on site and it was expensive to park about a 10 minute walk away. I should have noted this before booking. The hallway carpet was quite dirty. There were no good restaurants in the area. On the good side, the beds were comfortable and the rooms were large.

Great lication and near to main shopping area and the bus and train station Like the old building that the hotel is found in.

Hotel lobby just a desk in a converted Tobacco factory. That said the room we were allocated 110 on the ground floor. No direct view from the windows as the cills are 2mts high but loads of daylight (sky). All clean throughout. The very high ceilings / windows had very heavy curtains, one of which, the blackout liner was broken. We were assured we would not be charged for the damage done previously. We asked for a kettle but advised no cups available (nor tea / coffee) Breakfast (extra) was served in the basement by a seperate catering company . All food was served in jars. Different but quite nice!?! Asked receptionist if there were any nearby restaurants as the old town is a good 20min walk away (and as it was raining). We were informed No. She failed to suggest a nice restaurant/ bar on the 5th floor of the same building..... I don't think she wanted to be there.... Not sure I'd return.... Don't let that put you off San Sebastian...!

The hotel is located only about a 10 minute walk from Old Town and 20 minutes from La Concha beach which is ideal, the staff were extremely attentive and friendly and dealt with all of our needs. The hotel breakfast was always extremely fresh and is sustainability focussed. My only negative about the hotel is that it is located in quite a loud neighbourhood and was not the best place to walk through late at night

Very close to the train station. Really nice room.

Nice industrial style, very friendly staff

People were great. Room was nice, the location was good. Overall a 10!

Very good hotel for a short visit to San Sebastian. The front office crew was always helpful and ready to give us recommendations for best places to get pintxos. However, the rooms are not soundproofed. Our room had a middle door (I guess it was convertible to family room) and we could clearly hear all conversations next door. Not a good thing when you get a noisy neighbour...

Great staff! Special thanks to Nagore and Ane! Spacious and very clean bedroom and bathroom. Mini fridge, coffee maker, and walking distance to bus and train stations. We walked to San Sebastian Cathedral, shopping stores and restaurants. The best Pintxos!

Loved the hotel, not located in the old city but is a walking distance from there (15-10 min). Really quiet area, and very easy to arrive from the train station. Very clean, big and comfortable rooms, staff very nice. Breakfast is really cool and recommended.

This hotel looks great in photos and has clearly been designed to catch the eye of those who like on-trend hotels, but once you arrive it all starts to feel a bit disappointing. Immediately on entering the room it was clear that the facilities were kept clean and tidy but were not well maintained. There were numerous marks on the walls, the hard flooring is very badly scuffed and worn, and the staircase decoration was damaged. Upstairs on the mezzanine, there were stains on the sofa and marks on the desk. Also there was spilt coffee stains on the bedside table. The bathroom was very clean, but again there was minor superficial wear/damage to the mirror shelf. The bed was clean and comfortable, but the curtains were a bit of a let down, allowing in just enough light to wake you up from both the corridor and outside, no matter how we arranged them. The layout of the room looks great in photos but could have been done in a much more practical way, by having the bed on the mezzanine and a larger living area. This would allow more wardrobe and drawer space and would have been a space big enough to open our large suitcase. With the current arrangement we were only just able to do this in the passageway. Also, the choice of noisy metal drawers that catch on a metal wardrobe frame in a hotel was just plain stupid. The drawers were so loud whenever they were opened that I could hear when our neighbours were getting dressed! Overall this is a decent hotel, but not great.

Pros: modern, some staffs are nice, some are not. Cons: late check in time. From 2pm, it became to 5pm because room was not ready. room 110 aircondition is dysfunctional. It turns on but doesnt cool the room. We complained first night and they said they cant do anything about it because they are fullly booked. They would have given a refund but i booked through hotels.com so they cant.. so they promised to have it fix the next day. On 2nd night, we still had the same issues. so i complained to hotels.com and they contacted the property and was told they are not willing to give a refund or any compensation for the mishap.. If you plan to book this hotel, think twice. If i were you, book elsewhere. Location isnt that convenient either.

Staff fantastic. bed great.

Room was spacious but housekeeping didn’t do a good job cleaning the room. It is very dusty and a lot of mosquitoes/bugs. However the reception was helpful. Only thing is they claimed that they are 24/7 but most of the time you can’t find them.

Simple but nicely designed with high ceilings, but then it’s in the cultural center so it should be delivering on that point. You do not notice that the train station is nearby which was something we worried about and just a short walk to the center. Breakfast was great. So all in all very happy with our choice and definitely at a good price point compared to many other stays in Donostia which we found overpriced. One point of critic just, windows were filthy on the outside, to the point you needed to close the curtains to not look at the pidgin feathers stuck the glass.

It was ok. Helpful and pleasant staff but a room where you can’t see out of the window because it so high up, is just not for me.

Excellent location, central and near bus station, very clean and quiet.

The hotel location is perfect. Central and very close to Coach station. It’s next to beautiful Maria Cristina park. The staff at reception are friendly and polite. I’ve stayed here a few times and as long as the prices remain reasonable I’ll keep staying at this hotel on my Donostia visits.

Cool building and very convenient location. Try to get the suite.

Very nice hotel. Closed to everything we wanted to visit. All of the people at the hotel were friendly and helpful. Our room was kept clean everyday.

We enjoyed the location, the staff, and the breakfasts

it's very nice