My apartment was amazing that I wish I could have stayed longer. Spacious, clean and comfy. Great location within walking distance of restaurants and the centre of Austin. Staff were great & helpful to a first-timer to Texas

Property cancelled my reservation then blamed it on expedia. Sent me on a wild goose chase at 1:30am in the morning which is when I arrived at the hotel bc of my late flight arrival. Horrible. Staff is incompetent.

We loved the amenities and the staff was great! There was an issue with the elevators and they remedied it quickly. For the inconvenience, the staff hosted a little happy hour with free drinks. It was very cool!

I was upgraded to a Presidential Suite to include a table football table. Brilliant.

Brilliant accommodation with fantastic facilities in the room and throughout. The rooftop pool was warm and inviting. The apartment was luxurious and full of practical amenities. Only feedback was there needs to be more elevators!

Conveniently located, we walked everywhere we wanted to go. Great amenities for kids with pool and gaming choices. Friends staff and clean. Didn’t like no daily cleaning and the attempt to get us to a sales pitch to be a member

Hotel made for a very enjoyable stay in Austin. Room was very clean and beautiful. The refrigerator in the first room was not working properly, so I was able to move to another room. They made that process very easy. Faculties were great. Would stay here again the next time I am in Austin.

A fantastic sized apartment with all the amenities you could need. Good location. Friendly staff.

Great room. Great customer service. Cute men at consierge.

I loved my stay aside from the extreme problems attempting to connect to WiFi. I asked a question to a woman at the front desk and I honestly felt put off. I was told that she could contact IT but it didn’t feel sincere..

Great property near many things! Staff was great and room was beautiful with great views

The place seemed really nice at first but when you looked closer at thing you noticed how well it is not kept up. The cabinets had the contact paper to look like wood that was peeling off. One of the cabinets looked like a dog chewed it up. You’d be standing in a puddle of water when showering because it didn’t drain properly. All of that was stuff that didn’t matter much to us but what was the worst was how pushy they were to sell their time share. We didn’t even want to walk through the lobby. They texted my cell phone, called the room multiple times starting at about 10am. Called my cell phone. I told them we were not interested multiple times and they just wouldn’t give up.

We were surprised when we arrived to learn there would not be housekeeping. So we had to ask for coffee, towels, toilet paper etc. The hotel was very noisy, in particular the plumbing from adjacent rooms!

We were right next to the elevator which made it loud at night, ask to be away from it if you’re a light sleeper because it’s LOUD! That’s my only issue, the view was spectacular from the 20th floor, super modern and clean, roomy like an apartment, went with my husband and 2 boys and we had room for everything, fully equipped, bathroom huge with roomy and relaxing shower. For what we paid this was a total steal, Ubers always 1 min away and most things were walking distance. I would stay again I’d just ask to be away from the elevator or bring ear plugs lol. Didn’t do the timeshare presentation, they weren’t too pushy about it.

Property was really nice and clean, views from the pool are awesome. The only thing I didn’t like was that they try to sign you up for a $40 Times share tour.

The constant trying to sell the property club to me and calling as late as 9PM

There was noise in the room at night that kept us awake

My wife and I booked 3 nights (Dec 8-11, 2023) via Hotels.com expecting a normal hotel check-in experience. Instead we were put through a deceptive timeshare sales pitch gauntlet. After we checked-in, the receptionist sent us to the "concierge" to get our room key (red-flag) who was really a timeshare sales person in disguise. After the concierge pounced on us, she started asking a lot of irrelevant and time consuming questions and wanted us to put on "wristbands" for some bizarre and unexplained reason. When she started offering a free weeks stay to attend a special promotion we parted ways. The "hotel" (timeshare) and location were nice as were the majority of the staff except for the timeshare sales people who seem to be programmed not to take no for an answer. However, the elevator situation was very bad - we ended up taking the stairs to and from the 8th floor on two occasions because it was so slow. Overall, the property was nice but the timeshare sales approach was an insult to intelligence and a colossal waste of time.

The property was super nice great location.

Property is very nice. Check- in too long and complex. Membership sales pitch is annoying.

This hotel was convenient and within walking distance to shopping and food. Very clean and the staff was extremely helpful. Will stay again at Club Wyndham. Great for families, too.

My stay was great. My room was excellent. It was a whole lot more than I needed. It felt like a condo or apartment. Very friendly staff.

I booked a room with balcony and got a room without balcony. Spoke to staff and nobody really cared. Also, the elevator situation is ridiculous - waited 20 minutes to try to get an elevator to go down 15 floors, until I finally gave up and took the stairs.

You're told deep within the paperwork that there is an additional $250.00 hold for the room above the cost of the room. Anyone budgeting a trip should consider this. While the $250.00 is returned if the room is left in the same condition it was found, what they do not tell you is there is an additional $70 fee for parking. They charge this at check-in, and then at check out, they try to charge it again. For me, the lady at checkout wanted to explain why by speaking over me while also speaking slowly (so I could understand, presumably), but then would not clearly answer why there are two charges. I don't like having to argue is situations like this. Be fair, charge me fairly, and dont sneak in other things I have not been told about... Great place otherwise!

Location great for downtown. We walked or used taxis. Apartments a bit souless and grey with very poor finishes, built in 2018 in believe. We declined the timeshare tour. Lovely place for breakfast nearby is Waltons .

One of the best places I stayed for fair amount. Hey... change the air freshner used at the front desk. It smells cheap for that classy place 😊!

10/10 definitely coming back!

Great staff and roof top pool was great

Deceptive.

Easy located in Downtown Austin near a lot of attractions, the capitol, museums and lots of options of Dinning and Shopping within walking distance. The facility and room were clean and rooms offer nice acomodation, kitchen, the pool and entertainment like games and arcade were a good option for kids and family entertainment while at hotel. Staff was great and informative. They will insist on a presentation about a share time from another company in property. We didn't took it as we have a lot of things book, and they were not pushy or rude because of this. But have read other experiences, so just be aware and upfront about not wanting or wanting the presentation. Besides those phonecalls have not a single bad experience and have a great time with my family

Very nice property, easy check in, clean room with full kitchen and washer dryer. The gym is pretty small but enough for a decent workout. However expect to be pressured by staff to attend 90 minute seminar on purchasing a timeshare. I received multiple texts and phone calls regarding this. As well as being stopped every time I was in the lobby. Stay was nice but staff was just pushy. Just exit from 2nd floor to avoid sales pitches

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