We had a good stay, close to the park, reasonable close to the beach, lots of things around this area. Nothing to complain about.

Beautiful hotel and location with a gorgeous rooftop bar. Unfortunately only four stars due to the noise between floors - every time a neighbouring room turned on their shower or flushed the loo, it could be heard. Also, the pool is only big enough for three people and definitely not for swimming, just bathing. Despite this, the hotel is lovely and great value for money (we stayed in February) - I would definitely recommend.

Very nice stylish hotel, excellent location for bus station and port, and only a short walk to the beach, shops, restaurants and bars. The roof terrace is split into two, one side with sun loungers, open all day. The other side with tables, chairs and views of the city has restricted opening, open only when the bar is open, after 3pm. The terrace ( as there are no rooms with balconies)would vibe a lovely place just to sit, read perhaps with a small coffee machine, especially in the morning before venturing out. A total waste of space in my view. We also had a problem with the shower , I think the seals had gone, reported, no action, floor wet through after showers, the maids even left extra towels for mopping up. All in all I would recommend, given the location, and the size of room

Great location for getting on a cruise ship or getting to the beach

Always use this hotel when in Las Palmas and have never found any problems however the room I got put in had the following "wonderful" view!!! It's rate was not reduced.

Excellent location for the beach, restaurants and bus links. Staff are friendly and efficient. Rooms are very clean and well furnished but unfortunately ours did not have any sort of view and the air conditioning wasn’t working properly. Breakfasts are well stocked with a variety of options and plentiful. The roof top bar gives great views over the city and is very popular on weekend evenings. The roof top swimming pool is quite small but there is room for sunbathing.

Pleasantly surprised at how clean and nice the room was. Reception staff were very nice and helpful. Would definitely come back to this hotel. Thank you

Very nice place and close to shops, restaurants, bus stops etc. Staff was very friendly and helpful

Lovely hotel for a city break, I've been before and will be back again! Friendly staff and clean rooms!!

Satisfactoria

Superior room , with fantastic views to the port of Las Palmas

it was ok

Enjoyed our stay in this centrally located hotel.

When we arrived our room was ready 2 hours early, we thought great … until we saw it, the toilet and shower was in the bedroom and when you opened the curtain it was a brick wall, the staff were amazing and we upgraded the room the next day for 20 euros a day, the rooftop “pool” is not a pool it’s a big fish tank … and there is only room for 6 loungers so only managed to get up there once, but the beach is not far … all in all it was fine in the end we made the most of it …. Before booking this hotel a large percentage of the rooms have a brick wall for a view 🙈

Reception was unpleasant, we had a problem with a parking lot , cleaning room was very bad , I would not recommend this hotel for long vacation stay, max 1 day. Beds were uncomfortable, we had to move our mattresses down the floor because all the bed was moving while you want to turn around.

Good for a short term stay on Gran Canaria. Great accessibility to transport for both the city of Las Palmas and the entire island. Close to mall with shopping and large grocery store.

Nice stay in a comfortable hotel. Central location.

Like: staff, cleanliness, easy to get transportation, easy access to all amenities in Las Palmas, super quiet, you sleep like a baby. Don’t like: nothing. Super recommended for families or couple trip

Hotel is well located, staff are fairly friendly but sometimes give off the impression basic requests are an imposition. Not really 4 star service. Rooms are small, but well appointed. Beds are comfortable. Main issue is aircon is so weak it does nothing to cool a room so often oven like. Most rooms are internal windows so no breeze. We were moved to an external room which is the only one I would countenance booking. Sky bar has wonderful views and is a must. Despite the extremely hot small rooms the price was very good.

No light in toilet. Broken shower room door. No heating. Twice power cuts and emergency alarms in the night around 10-11pm for two nights. Unfriendly receptionists. Unfriendly room design for children due to too high basin to wash hands and glass shower booth

Location was perfect for our 4 day stay. Near to the bus station, near to Las Canteras beach 6/7 walk and central to many bars anf restaurants.

Hotel was very nice however our original room backed into the elevator shaft and was very noisy 24/7. We asked to be moved and the request was granted. Our new room was away from the elevator however there was very little soundproofing from outside noise of screaming and shouting all through the night from drunken pedestrians. The plumbing in the hotel was very noisy I.e. water rushing when floors above flushed toilets or ran showers.

Overall very nice and clean hotel with wonderful staff. Rooftop terrace is a nice extra. Beds aren't the softest but I managed to sleep well which in my case is a rare bonus. Shower has nice waterpressure and the toilets work. The room we stayed in, had a ghost, which to some might be a scare, but it seemed to be a nice one, it kept moving can of soda on the bedside table so nothing too scary :) and yes this happened few times in front of our eyes and nothing else on the table moved so...anyways, hotel has nice location close to the beach, best restaurants (lupe is a must) and the port. Buildings history is nicely valued around the place.

Our stay at the Bex Hotel couldn’t be faulted, rooms were clean, all staff were patient and kind. We’d highly recommend visiting the rooftop bar during your stay, the staff working we’re exceptional and made our stay at the hotel even better. Definitely recommend this hotel, and would love to return at a future date.

A beautiful hotel with spacious beautiful rooms and an amazing roof top terrace bang in the heart of Las Palmas.

The staff is attentive. The hotel is quite modern and nice.

1. We got a rum was next to elevator. Despite me expressing conversation about noice level I was insupes it Will be very quite. And it was not possible to sleep late at night and early in the morning. 2. We asked to book a taxi to Airport. Hotel provided ”black” taxi service which charged 8€ more than taxi in the street. Hotel is good But the service is not acceptable, especially for 4 stars hotel.

Great location, excellent rooms,superb breakfast.

The receptionisrmt that checked us in was rude and angry. Everytime i was to ask her anything, she would get more angry. Housejeeping did a good job. Uncomfortable beds. Rooftop bar always closed. Pool was ice cold.Breakfast was excellent

The bathroom set up is odd. There is no privacy with glass walls and no proper door. You can hear everything from the hall way and when other rooms flush the toilet. The location is great though.

This is a recently renovated hotel with a lot of cool design ideas. Anytime I interacted with the staff I found them friendly and helpful. Coffee in the room, a good shower and a comfy bed are my main requirements and this hotel ticked all these three boxes. It is located about a 30 minute walk from the beach area. It’s just a short walk to the city bus station with direct buses to the airport. Good views from the rooftop courtyard but the pool is more for decoration that use.

The bathroom had a glass wall with just a small section that was opaque. Thus, you could see some one in the shower. Also, there was a mirror positioned such that if someone was in bed, they could see a person in the shower or on the toilet. It made the room have zero privacy.