No one was at the property and we were sent to a different location. I was traveling with my elderly father and the walk between properties in the heat with our luggage was very hard for him.

Highly recommend NOT STAYING HERE. Puerto Morelos is great and the location is close to everything but the actual property is 1. Not as advertised/not even the building in the pictures and 2. Rundown and gross. In case you are still considering… 3. There was a single hand towel in our room and when I requested some sort of actual towels for showering was told not until tomorrow. After 3.5 hours and a lot of back and forth we finally ended up with towels dumped on the floor outside our room. 4. The first floor bedroom my in-laws were in did not have locking windows. No deadbolts on either of our doors, just a little push button lock. No key to the safe in our room. One of the windows facing three late night bars didn’t have any sort of covering. 5. Corners of bathroom not swept, gum stuck to floor, curtains so dirty I did not even want to touch them. The giant jug of clean” drinking water smelled funky. 6. No toiletries provided and certainly no robes like in the photos (lol). Only one pool with no outdoor lighting so unusable after 7 pm. If there was any sort of roof deck or restaurant, we did not find them. Also, the property is in a pretty loud area but we were there on a Saturday and were expecting downtown noise. This didn’t bother us but might bother someone.

Our first room had no running water. There was any empty room next door which we were moved into the next day somewhat begrudgingly. Once we were settled and had a bathroom to use things went OK. Location was convenient for our needs though two restaurants across the street often had loud music late into the night.

Very helpful staff

The place was clean and lots of hot water. Easy access to restaurants and the beach. Now for the downside. Checkin was difficult. First off the place doesn't have a sign. When we arrived, there was no one around. We were having difficulty with our Mexican SIM card and had to go next door to King Scuba to ask if they knew where the management was. They were very kind and tried to call a number we had as well as a number they had. No one answered either number. Not knowing what to do next we waited around and the manager and maid arrived and seemed baffled as to where to put us. They put us in a nice apartment and we asked about WIFI password. After awhile the manager gave us a password that didn't work. But eventually she got the right password. Everything seemed to be fine. After a trip to the store, we found the refrigerator wouldn't get cold but the freezer was refrigerator cold and we used that as a small refrigerator. We could never reach anyone by phone to inform them. We met another couple on our last day that also could not reach the management to check in. I think this is a common problem. So no I wouldn't recommend staying here.

The property was quiet and clean and a 2 minute walk to the beach. The pool was small but private. Everything was very close and walkable but still far enough away that it was peaceful. Daniela was very responsive. In fact, she noticed the cab circling the neighborhood looking for the property and stopped us, hopped in the cab and took us to the building. This was very lucky for us as the address given on Expedia is to their business office, not the properties and there are literally no signs. Other than not having the correct address, everything was great.

The showers were awesome, great water pressure and regulation.

Nice, clean, close to beach, close to stores and restaurants. Very nice people in the area. Thanks!!