Very attentive staff. Great good. Lovely welcome from Ronit

Nothing

Location, staff, breakfast, facilities, views

The breakfast is great for adults, not so kid friendly (waffles every day where dry and un edible. They need a pancake option.

Breakfast was outstanding huge selection. I had an interconnecting room with my family which was wonderful and a beautiful fruit plate awaiting on arrival.

I felt that the shabbat meal which was excellent was rather pricey and also the shabbat luncheon. definitely no shortage of food, tasty and well presented and varied

This is a great place to stay. The staff are so good, they always answer the phone and are quick to help (not in many other Israel hotels) but this one is so good. The food is very good and coffee fresh. Parking easy, gift shop and lobby snack area. It's quiet and well managed. Its the best place in Jerusalem if you don't wan't mediocre and don't want to spend an arm and a leg! You won't be disappointed. Ronit the manager is fabulous. These are serious hotel chain people!

It was all good

Best experience ! The hotel and staff exceeded our expectations We came for the new year holiday and between the incredible food at the hotel and excellent service mydaughter and I started the New year in the most happy and beautiful way Thank you to the staff (especially Joseph who took care of our dinner reservations at the hotel) Leonardo’s extra touches during the holiday just showed us we were appreciated as clients and we look forward to coming back again

The location couldn't be better. The staff, especially Ronit the guest manager, were all so helpful. It's a gorgeous hotel and spotlessly clean. The view towards the Old City, and the new city. The breakfasts were fantastic.

Nothing!

The room was beautiful. They had a wonderful coffee machine with 3 bottles of water waiting for me. How about that! View was phenomenal.

Work out room was freezing cold. Problem with the thermostat. I think they straightened it out. The staff was working on it as soon as we called them. Check in was longer than usual. I checked in with the internet check in so all they had to do was give me room key. But I had to wait in line with everyone else. They should have a special line for people who have already checked in and paid on the internet.

nice rooms. nice view of old city.sheets were not changed every day.

ran out of towels at the pool.Toilet was running and noisy. no one fixed it.