I very much disliked our stay. Upon arrival, we were told that since we booked through Expedia, that I would not receive my Hilton status (Gold - lost Diamond last month) points or benefits, i.e. free breakfast, executive lounge, upgrades, etc. Our room was terrible, hot mini fridge, shower/tub wouldn't drain, equivalent to an average Hampton hotel room. I would never stay here again.

The attention to detail was phenomenal, first time staying at the Conrad, & I can't imagine staying at any other hotel, the service, the amenities & the staffade this the best weekend in DC!

Wonderful

The room was spacious, clean and quiet. The bed was so awful and I struggled to get a good nights sleep. The restaurant in the hotel is a must and each day we went to breakfast the servers remembered us. Such pleasant interactions with every person that works here.

Staff is excellent!

Sakura club excellent service

The room was much smaller than expected, since much of the square footage was in the large unusable entryway. Although it was a "corner" room, the curtains covered two of the five windows even when they were open blocking much of the view with a large TV blocking another window. There was nowhere to sit but the bed or a hard desk chair.

Staff is over the top friendly. Top notch hotel.

Perfect! Upscale, peaceful and very professional staff. The room was beautiful and my slippers were by the bedside with a chocolate on my bedside table..very relaxing. Beautiful rooftop!! Would definitely visit again!!

Great hotel, great staff and great location.

Check in too long. Didn’t get to our room until 6:30

The Conrad is the best hotel and the customer service is unmatched

Lovely property Super friendly staff The area gas gone downhill since i was last there in 2020. At certain hours it felt unsafe even with the high police presence.

All the staff at Conrad Hotel were Amazing with us The concierge , Jennifer , the front desk The staff at the door helping us with the baggage. And all the people that we see during our stay , were very nice with us .

Staff was rude and unhelpful. I made this booking through Expedia with Pay Now option. But the front desk still charged me the entire room rent plux taxes plus incidentals. That maxed out my credit card. I couldnt make any further purchase with my card afterwards.

We loved our stay here and continue to choose the Conrad every trip to Dc! The staff is very Friendly and accommodating.

Great service and facility

Checked in for a day to celebrate my birthday and so glad I did! First time staying this property and it was amazing! The comfort, the ambience, the service, the friendliness of the staff was all so so great. I really felt like I had gotten my money’s worth and I can’t wait to be back for longer

The Sakura club floor has everything you need if you just want to relax and stay in staff was Anazing

Where do we begin… We had an absolutely amazing stay at the Conrad DC. Probably the BEST luxury hotel we’ve been to in the DC area from the moment we valet parked, to dinner at the Estuary, to our AMAZING ROOM, to breakfast back at the Estuary and to check out. The quality of service was consistent throughout our stay, and every staff member went above and beyond to make our stay an excellent experience. I wish we remembered everyone’s name to give them a special shoutout, but nonetheless SHOUTOUT to the valet guy, the 2 concierge men in the brown coat, the 2 young ladies that checked us in, the evening shift dinning room manager, the housekeeper, the woman that took our room service order and last but not least shoutout to Janice… she was definitely THE icing on the cake! When we checked out of the hotel, my husband decided to take some pictures of me, so we went to the hallway by the hotel meeting space and a woman (assuming from security) came and told us that we were not ALLOWED to take pictures around that area because it was intended for “vendors”… Without any hesitation we moved away and went downstairs to the lobby. Now… We have no issues with what she said to us, BUT her delivery and DEMEANOR towards us made us feel uncomfortable, as though we had done something so bad, AND that we didn’t belong to be there. She definitely left a bit of a sour taste as we were leaving, especially because every staff member was so amazing. Regardless we will surely come back!!!

The in-room phone did not work at all, very dangerous. The turn-down service was a joke, the woman who showed up yesterday evening only gave water, refused to arrange the bed and the curtains while the woman who showed up the night before did a normal job. The light system is ridiculous.

First time staying here and we have a great experience. The area is very busy and easy access to everything. The staff is very friendly. Parking is 70$ a night which is different from what is posted online.

Room was not serviced for two days.

Best hotel and staff !! Absolutely loved every minutes of it

Great stay!

Overcharged for Valet parking and in-room dinning

Great venue and ideally situated for the conference centre

We had an amazing time! Beautiful hotel.

Beautiful hotel! The staff is very professional and nice.

Great property. Not our first stay and will definitely return.

Love the hotel and everyone was very friendly and helpful. Couple suggestions- option of regular coffee maker would be nice in room. Was not clear how to control room lighting easily. Difficult to get in and out of tall bathtub without a step or handle. Enjoyed the lobby and rooftop bars!

staff was so nice!