I love everything. It was close to everything. Breakfast was decent. Beds were comfortable.

I told the housekeeping staff we did not need services since my kids were sleeping but I will need towels. The lady looked at me like I was insane and needless to say I did not receive any towels.

Not good at all. .

Room cleaner

beds were comfortable and clean

check in was a nightmare, a lot of broken things, it was extremely outdated and walls are paper thin

clean affordable

affordable decent

convenient location

not really clean. t.v. didn’t work well or get many channels. loud patrons next to me and a room key that didn’t work well

The location and access to Washington DC, The Harbor area and local attractions was desirable.

The room and finishes were old. The customer service of the front desk staff was disgraceful. i phoned the front desk on the day of our arrival at 11:55pm to confirm that the room was ready and to secure an early check in as the weather was going to change our plans. I spoke with the manager who confirmed the reservation and informed us that no early check in was possible as the hotel was booked the night before. No problem. When we arrived at 4pm (1 hour after check out) we were informed by the front desk staff that our room was NOT available and that we would need to wait an additional 30mins to 1 hour for a room to be cleaned. I questioned the logic of this statement given that a reservation had been made and confirmed. I also questioned what compensation would be offered given this tremendous inconvenience. The front desk staff response was “I don’t know what to tell you”. I asked the staff to repeat herself because I was certain that I was mistaken. I was not. I requested to speak to and manager, Clarissa, who (only after I reminded her that I had spoken to her at 11:55am and she personally ensured me that my room would be ready at check-in) provided us with a room, When attending the check out, the staff put her index finger up (the way you would tell a child to be quiet). I just left the room keys and walked away.

Room phone was not working. Front desk did not have a fix for the issue

Everything

The location was great

The bed was noise and the room was to small. The elevator got stuck. When I was taking a shower the water drained to slow

Water back in toliet, sink, and bathtub. This is the second time I have stayed at a Holiday Inn in the last 4 months and it was the EXACT same problem at the last one.