This is the worst condo we have ever stayed, Would NEVER stay here again. Besides the hidden costs and many costs you may overlook in the Holtes.com website, The room's soundproof is very poor, Noise from hallway/loudly music from building outside, It made us difficulty in sleeping, Again, This is the worst experience we have ever had and our only one negative-review in Hotels.com so far.

We relaxed very much at this hotel.

No hot water shower for 4 days, no clean towels we used the same towel o er and o er. I asked the fro t desk for clean towel and toilet paper. They have to charge us 100 pesos each towel and we have to buy a paper towel at the store because they not providing laper towels.. what kind of service this hotel that i paid almost $200 a night. Very dissapointed and they never clean our rooms not even once. I want my mo ey back for poor service..

We did not expect to be charged for cleaning fee or so much for deposit when making reservation, in addition they were going to charge us for utilities so we lost our money and decided not to stay. We think this needs to be communicated up front better to everyone who would consider this hotel. I would not recommend this hotel to anyone, the person we were going to pay was an owner of the unit.

There have no inform about hotel's host. But it is from personal host. So when we arrive too late. It can't check in immediately. Because host is not leaving there. But the time is too late, and my family are too tired, we can't wait more then 30 min for host come. However, we charge another room at same hotel. It is really the worst experience for my family.

The condo itself is very good. Location is walking distance to Ayala. It is the hidden costs, bad service that make this a fail and would never stay there again. 1. the cable TV wasn't working for more than a week. When I asked for a rebate, the host gave me USD 0.60 per day rebate that the tv was off! Rate of condo is USD 90 per day. For the 7 days that the tv was off I was given USD 4.20 compensation!. I have my condos for rent in Manila, and if my guest suffers the inconvenience of no tv, and if they are staying for 2 weeks, I would give them 1 or 2 days rebate. This means in this instance, it would be at least USD 90 rebate. That is the expected compensation for the inconvenience. Not USD 4.20 for 7 days of no TV. You pay the front desk USD 100 for deposit (refundable) . You pay USD 80, cleaning fee one time payment upfront on top of what you already paid online Check out is not hassle free--because you will wait for the reading of the electricity and you will have to pay before check out. Check in and check out should be hassle free. They should just incorporate average electricity consumption and add that to the rate. This is a condo. Cleaning fee is very prohibitive. Most condos, have their own cleaning materials, broom, etc for everyday removing of dirt. You don't want to keep calling the cleaners at USD 80 per call. They should provide basic cleaning materials as standard to most condos for rent.

They treated my fiance poorly even though i paid for the room they asked her what is your business. I could have wired her the additional money needed for possible damages. She stayed elsewhere.

When you walk into this room you will feel right at home. Clean, spacious and everything you need to cook. Comfortable beds with plenty of pillows along with beautiful bed sheets and comforters. Television has many channels including some movies. They have even left some board games to stay entertained. If we come back to Cebu we will try to stay here again.

It's beyond my expectation on the property and the room. It is very clean and spacious. The staffs are friendly and helpful and always with a smile.