Great hotel for an overnight stay out of the hurricane craziness. We lost power at our home and needed a comfortable bed, ac, food, not too far from our home. Hotel was clean, friendly staff, comfortable beds, clean room. Amenities were nice but didnt use bc of arriving late and raining. Breakfast- my kids said it was good, tho didnt love paying for my 14yo to eat. 13 and under eat free, so my 12yo did get to eat for free, but I paid 11$ for my 14yo. I do feel all children should eat free, especially for the price we paid for the room. Parking was not clear, so we parked further than we needed to. Once checked in we were told our key gets us into their parking but I didnt want to go out in the rain, late at night to repark. It would have been helpful if it was posted so i couldve parked at the entrance, checked in, then driven right into their gated parking closer to the entrance. It looked as though valet or parking further away was the only options. Those two things are only small complaints that now that i know, I'd adjust accordingly in the future. The staff, rooms, amenities, closeness of places to eat & groceries if needed were definitely great and i recommend the hotel.

My carpet in the room was soaked… NOT damp but flooded… I did a complaint online and never seen a response.

The room seemed clean. There was a fridge, but no microwave. The sink was clogged and took a LONG time to drain after just brushing our teeth. Since we were only staying one night, we didn't report the clogged sink until check out. The bed and pillows were incredibly comfortable.

Great location, facilities were great rooms were very spacious

The hotel and room was very clean and smelled nice we really enjoyed our stay staff was amazing polite and courteous.

We thoroughly enjoyed our stay at this property. Check-in was easy and the staff were very kind and helpful. There is a $5 parking fee. The pool and deck over looking the lake have several seating options and was a great way to relax. Enjoy a game of bean bag toss while on the deck as well. They have a delicious breakfast buffet that is reasonably priced. The hotel is conveniently located within walking distance of several restaurants and shops. Although this property welcomes pets, they do a phenomenal job cleaning because we did not find one strand pet hair in our room. We will definitely stay here again.

Excelent

Everything about this venue was perfect. Location, amenities, pricing, and staff.

It was a pleasant stay clean and quiet even with kids on property i felt safe and loved so many places to eat with in walking distance the elevator carpet had a smell but that can be a easy fix loved the walking pool for those who have trouble climbing up and down the ladder

great experience over all . we loved it

Very nice hotel in a great location for dining and shopping.

Great

Loved the boutique feel of the property, larger rooms, convenient location. Only thing I was sad about was that the pool was closed for maintenance, which is one of the reasons I booked the hotel.

Very happy although no wine available during my stay

The hotel was in a good location with convenient nearby shopping. Cleanliness was a concern for me. The elevators smelled musty as if like someone threw up and was not properly cleaned. Also the staff never informed me that the breakfast was not included in the reservation. I was surprised that they charged me $15 for basically some eggs, bread and oat serial. I would have gone to better breakfast options outside the hotel if I had know that's how much they would be charging us.

Everything was excellent. The only downfall was the pool was closed for all the time we were there.

Everything about this property was top notch!

Location is great. Spent 3 days with two rooms. We came back to our rooms after the first night with “do not disturb” signs placed on our doors so we did not receive maid service. Weird thing is we did not place the signs on our door. Staff did not create a very welcoming environment or seem very friendly. Pool was closed and property seemed to lack management.

Fairly new property with a great view of a small lake next to it.

Was a great property

Staff was super friendly, made you feel welcomed

good

Booked hotel because master art class being held there. The accommodations were great

Everything was amazing!

This hotel is right in the middle of the most popular area in Jacksonville. Within walking distance to major high end shopping, dining and entertainment.

Great hotel stays with family and dogs.

Staff was polite and professional. Room was clean. For personal reasons I would have liked a microwave in the room and for the snack selection to have energy drinks for sale. I don’t drink coffee and prefer to get my caffeine from an energy drink. But I will stay there again.

Everything good!, Thanks

It was good.

Great experience. Clean. Great staff.

Everything was great, except they put us in the haunted room from the Shining.

It was super convenient to get to restaurants and shopping, and not far from the beach!