I really enjoyed my stay here from the 13th of July until the 17th! Insaias who was at the reception was really a great host and recommended me and my friend different activities and stuff to do! Pool was clean, room was also clean. Just need to ask for towels…we didnt get them directly from the room cleaning, we had to ask at reception. Area is nice and walkable (8 minutes) to the restaurants and bars! Overall very satisfied, thank you!

Loved everything about my stay except for the dirty mirror in the bathroom. Staff were very friendly & the beds were super comfy.

Clean, good location, great price.

Hotel is very clean and room is very comfortable. Staff very friendly and good breakfast.

They were super slow. Everything was really bad. The only good thing about the hotel: the staff were "trying" to make things better.

On day 3 of 4 they ignored the Do Not Disturb sign to wake me up early morning requesting me to switch rooms. I declined,

It would be nice if there were some chairs in the rooms but everything else was fine.

The location is perfect and the staff was friendly. The hotel itself was kept pretty clean. For some reason and I have no clue how but there were tons of mosquitoes in our room at ALLTIMES. There were mosquito corpses from previous tenants that were never cleaned so obviously this is an issue at this hotel. I stuffed a towel under the door and kept the windows shut at all times and there were still tons of them in the room. I had read reviews about the towel situation in this hotel and it is 100 percent true. You better keep your towel clean because you will not get fresh towels AT ALL throughout your stay regardless of how long you stay. We asked over and over and finally the day before we left we received a fresh towel each and they were old and stained so not sure if it was even a clean towel. I wouldn't stay here again because of the mosquito and towel situation but the staff was friendly.

The property is nice and location is good, however the bathroom door was broken and wouldn’t close. The main issue we had is that there is no wifi in the room, it only works in communal areas. This also meant that the TV did not work, as it was Netflix/YouTube only. We let reception know and twice they said they’ll send someone but they never did. I suspect this is a known issue and not something that they feel needs to be resolved.

Unfortunately, it all started with the drain not working and there were no other rooms to change to. After much argumentation, we got a congratulatory lunch as compensation. Then it turned out that we got bed lice, which they didn't want to admit it was. Breakfast consisted of fruit, scrambled eggs and American pancakes. If you were there at 8am it was hot, then everything just cooled down. In the end, they became really unpleasant when we wanted tea for breakfast, only coffee was included, so we would have to pay extra for the tea. A sad experience over al.

Really Noisy!! No PLACE TO REST!! I traveled 1 hour back just to have a nice rest and what a surprise!! They ran out of Water!!! It took 2 hours to service again!!! They really do not care about customers , I had too long!! Because they are not are aware of water supply!! Too expensive for not having water storage!! And Too NOISY!! It is not really worth the Price

Very nice hotel, looking exactly like the pictures. Breakfast is very basic though and although it's stated that it "starts at 9am", it's always delayed, and you end up being able to get food only starting at 9:40 or later. Some of the staff are super friendly and helpful, but some are just barely doing the minimum and not really enthusiastic about doing their job. In short, very nice place, but needs some more love and attention from the owner.

The place is amazing but stuff wasn’t very nice and gave us a feeling we are not welcomed. Breakfast was told it would be at 8 but it only came out at 8:50 and delayed our schedule

Very clean beautiful hotel with swimming pool.

Very clean. One observation, they need to improve on their internet services. But overall good i would stay again.

Amazing experience. Staff was above and beyond. Great location

The customer service here at Kaab is excellent, front desk receptionist were very friendly. Marco who you can find in the restaurant area was also very friendly. When we arrived we were given a room with king size bed & sleeper. We requested and PAID for two queen beds. 2) the room we were given was AWFUL, it smelled like urine and the sheets were dirty. We were upgraded to a suite at no charge. The suite was spacious but again the housekeeping is terrible. The “clean” bath towels in the bathroom were stained. Pool area was also a little dirty when we arrived around 3pm on a Monday.

Beautiful hotel. Great service, great pool, and good size rooms. Staff was excellent. Clean and modern. The king size bed was a dream! Definitely recommend!

Great location and a very friendly staff.

Staff was terrible, the front desk lady was not helpful at all, we asked a lot of questions and she really could not give us answers.

nice cute hotel, nice staff. nice pool with many people. Helped with Covid testing arrangement, but the service was very slow....

Muy buen servicio y muy limpio me gusto mucho

I love this property. It’s very simple but you don’t need more. For the price it is totally worth it

The room was huge - super spacious which was amazing! The way they decorated it looked great. Although the cleanliness was slightly under par - there were some small stains on the sheets and when we asked to have them chained they agreed but didn’t end up actually doing it. The shower drainage was also poor but they fixed that the next day. These couple of things lowered the ratings for me.

Friendly people in a very good area in Tulum center.

We absolutely loved our stay here. All the staff are so friendly and helpful. The rooms are beautiful and clean and the pool area is gorgeous and relaxing. It was nice to have an oasis at the hotel and yet still be so close to town to walk to taco trucks and restaurants. I cannot recommend this hotel highly enough. The one thing I would mention is the wifi signal isn’t very strong in the rooms but in the restaurant and common areas it works great! I would definitely return!

Kaab Hotel is very good. It's clean and staff is very accommodating (Isaias and Gaston). The internet was absolutely awful. Almost never worked in the room The TV has NO Cable, so you get to watch Netflix but No Cable makes it useless. The STAFF did it's very best but INTERNET was something they couldn't help GUESTS with.

Hotel is well maintained and very beautiful with the greenery around the pool. Rooms are spacious and comfortable. Location is very convenient. We lost water twice during my stay and also power on the last day I was there. The whole town was out but there was no attempt to communicate to guests about this or to make us more comfortable- such as offering more bottles or water to brush teeth/wash face, or having some sort of back up power to at least allow a cell phone to charge. I came back to the hotel before midnight one day and there was no attendant and no one answered the phone when I called 3x over a 15 minute period. As a woman in a foreign country who doesn’t speak the language, I was scared and panicked in this moment. Luckily I found a place to stay but I received no apology from the hotel when I told them. I was just told, “he was probably in the bathroom.” Also, be warned not fall for their scams - you’ll pay more on anything they point you too. Every taxi they called for me cost much more than the ones I got on the street. I asked for a recommendation of a cenote to bike to From town. The staff said there were none and tried to sell us the one they take a cut from. We ended up walking 25 minutes to a great Cenote-so glad we didn’t listen! When I ordered a coffee from the restaurant I was brought an Americano. The waiter poured all the non-Americans the regular coffee, but brought me the more expensive one. I don’t like being scammed.

It was really nice in the hotel, the reception man was friendly and nice, he was aware to all we asked, and took care we didn’t miss anything. The manager of the hotel, Jose, asked about our experience, we came back to the hotel a week after! This hotel, is the best hotel in TULUM, for sure. I recommend everyone come to this hotel!

It was really nice in the hotel, the reception man was friendly and nice, he was aware to all we asked, and took care we didn’t miss anything. The manager of the hotel, Jose, asked about our experience, we came back to the hotel a week after! This hotel, is the best hotel in TULUM, for sure. I recommend everyone come to this hotel!

Only thing that was not good was limited TV . But it was a blessing in disguise because we got to disconnect. I recommend this place to everyone traveling to Tulum

+ good location + big room + friendly staff + clean - loud music from 8 am at the restaurant in the middle of the hotel! Sleeping impossible!!