I received overall a good service, but the lady at check in despite professional was not really “warm” in welcoming.

Stunning property. Outstanding service. Beautiful rooms. Excellent breakfast and dinner.

nothing - it was close to perfect.

Nothing

I parked my car in front of the hotel arriving at 11pm on hotel designated parking spot. The hotel gave me a fine by mistake. I wrote to them to cancel this as this was a mistake. Instead they forwarded to the police who gave me an additional fine for not paying the first. I am constantly writing emails and calling the hotel who is simply not reacting. I would therefore not recommend this place to anyone due to bad service.

The room and bathroom were spacious by European standards, nicely appointed. There was a good size desk space and the room also included a safe…neither of which I had the opportunity to use as I only stayed one night. Short, east walk from the train station.

my only “dislike” is that I wanted to sleep in but it seemed to be garbage removal day (??) or so, which meant a lot of activity early just outside my window, which was most unfortunate.

Staff very pleasant and helpful. Allowed a late check out with no extra cost. Breakfast good. When asked advice of local attractions we were told of local waterfalls with printed off info and train time tables. Rooms were spotless with full mini bar and massive TV with all the channels. Array of local restaurants within short walk. Their restaurant was very popular even with take aways.

Could have done with tea/coffee kettle in rooms.

Extraordinary customer service, very comfortable beds, spacious hotel rooms. Very clean, charming. Delicious breakfast, great food and drinks. It is a hidden jewel in a charming town, quite recommendable for a relaxing stay close/far enough from the main attractions and Zurich.

None, all was beyond expectations

everything

nothing

Restaurant excellent