Both hilton.com and hotels.com advertise that they have a hot tub, which was the only reason I booked this room, they do not have a hot tub. I wish I could put into words my level of my disappointment.

Everything was good

I definitely expected more from a Hilton Property. Upon arrival I was given a handicap room which I did not book. I was told that's the only room they had. I went to the room and it was simply unacceptable. The front desk rep provided me another room in which my room key didn't work. They called maintenance and maintenance told that I have to play with the lock to open the door!!! Horrible. The room was slightly dirty. The shower floor was dirty. Hair on the carpet. The only good thing was the location. I believe it's the management of this property. Hilton youcan do better!!

Streets blocked due to construction. Best to do virtual check in . 30 minute wait to get your room. Gas station within walking distance. Breakfast was okay.

It's very close to medical facilities and has a basketball court and a pool.

My room was not very clean, the neighbor upstairs was very loud. The gym was closed, as there was a sign on it, but the night gentleman told me it was closed, but I saw people in there on my last day and the lady at the front said it was open even though the sign said closed.

Good Service

Like the upgraded rooms

Except for unexpected road work in and around hotel - all was very good

Nice suite, comfortable and roomy. Extra clean environment.

The first 3 days we didn’t have any room cleaning had to go to the reception to get clean towels all the time we’re there the floor never mopped or swept but the breakfast was very good also one day lost power from 4:00pm to 11:30pm and no communication with management

Impressively clean. Breakfast was delightful. Spacious. Really enjoyed my stay. Will definitely book again in the future.

It’s always good to stay at this hotel, except today I went to get breakfast at 9:30 and they said it finished at 9.

Beautiful hotel, recently remodeled. I love the soft relaxing colors, delicious breakfast. The facilities are clean, with extremely comfortable beds. Pet policy is reasonable. Front desk staff are friendly and helpful. I can't say enough good things about my stay. I'll look for Homewood Suites again and hope they are all this good.

Best place to stay in Houston. Safe and economical

Air conditioner in room was noisy when it went on, Disappointed that food service was not available in evening.

It was close to where I was working.

Property was ok lobby nice room was dirty sonwas bathroom called front desk nothing was done overall just ok probably wont stay at this property again

The breakfast buffet had a lot of good options both hot and cold. The beds were comfortable and the room was spacious.

The property itself has great potential with perhaps some staffing changes. The rooms are spacious and it has nice amenities. We questioned the extent of the cleaning as there was remnants of excrement in the toilet and hair on the floor. The breakfast had many options, however some of it was cold. The coffeemaker apparently broke and they ran out of coffee. When asked about coffee the person working the breakfast area was rude to people and didn’t explain the situation until after we had asked a couple times about refilling the coffee (in addition to others asking too). We had booked this place for the hot tub, however it was lukewarm at best and had a lot of outdoor debris in it so we ended up not using it which was disappointing.

Lovely hotel and close to restaurants and such. Was clean and almost all service was very good. The man over the breakfast buffet seemed in a rush to put everything up. We did arrive 15 minutes before the buffet ended and the coffee was already cool… the water and fruit machine had been turned off as well. When I asked him for some water, he told me to go buy a bottle at the front desk. The lady at the front desk was kind enough to give me a bottle free of charge. We were a bit taken back by all this but I still think it’s a lovely clean hotel.

Check in clerk, excellent job. He was very helpful with requests.

The hotel was very clean from the reception to the room. The first room I stayed in was very spacious and everything was very clean. The bed and pillows were very comfortable. The curtains and blinds need some tlc, they looked old and dirty with some visible tears. You wouldn’t notice unless you tried to block out the light like I did so as to get a good night’s sleep. Now to the ugly. Someone tried to enter my room at 2:59am. The only reason I know the time was because I was fast asleep and looked at the clock when I jumped out of bed to go look. Whoever it was obviously had a key because I heard the beep a couple times. I didn’t have the deadbolt on because it didn’t work earlier. I only had the hook on and that was the only reason the person couldn’t get in. I told the lady at the counter and she was very nonchalant and just asked if I wanted to move my room. I did. She didn’t offer help moving knowing that I had a meeting at 8am, which was the reason I was in Houston. I came back at 3pm and met an older guy at the counter. He was even more nonchalant than the previous person. They said they would investigate and never did. No one called me as promised. I forgot my night light in the previous 218 and they said they didn’t see it. It was a plug in and no more than $3 but what irritated me was their nonchalant attitude about everything. I reported the incident of the attempted break in but I doubt they would do anything. Other than that, my stay was ok. Beware of Rm 218!

Room wasn’t completed. Phone didn’t work. No hot water in the morning. No hair dryer. A/c slow to cool. Fascia board on sink fell off & hurt me. No one on property to fix anything at night after 3 hr power outage. No hot coffee in the morning. Breakfast removed with 10 minutes to go before their deadline.

10/10 I highly recommend

The room that we booked had been smoked in on a non-smoking floor. The towel I picked up to wipe my face with had hair on it. The room and hallways looked and felt dirty. The staff was very nice and immediately changed our room when we complained about the smoke smell in our room while was so bad you could taste it.

I like the fact that it was clean, i felt at home from the entrance to the room. Everything was excellent

N a

The property was fairly clean ,The bath tubs could have been a lot cleaner.For the most part is was quiet and the area seemed pretty safe .I didn’t notice any loitering or loud music.

Clean your bathroom the water pressure was none existent

The hot breakfast was nice

Conveniently located, spacious rooms, and friendly staff!