We booked the ground floor suite which would have been nice if not for that annoying sewer smell. We had to buy a candle to get rid of it. The suite is large and comfortable with a nice secluded patio. But… no shampoo or conditioner, no bath mat, no hand towels, no dish cloth, no coffee machine, no chairs on our patio (We had to take the kitchen chairs out but were told not to leave them outside), little details lacking that would make it so much nicer. Cleaning is upon request. Other than that, the hotel is charming, colorful, with funky decorations and so many plants. The courtyard and rooftop terrace are cool. The adjoining restaurant is amazing. Location is two blocks from Tulum main road, walking distance from bus station. Lots of restaurant options around.

This was just the old historic feel I was looking for from days gone by and it was great! Lledro the mgr was always available and the breakfast/ lunch was excellent food wonderful Barrista and service!

we had comfortable stay

We stayed one night at Maison Tulum after having stayed for 4 nights at Maison Bacalar, and both places were definitely our best stays during our time in Mexico. We ended up at Maison in Bacalar by coincidence as we took a look at the place without having a reservation, but we were warmly welcomed by the manager Flor who showed us around and made us feel at home immediately. Afterwards, we decided also to spend a night at Maison Tulum. In both places, rooms were spacious and very clean. Beds were comfortable and the shower was great. The decoration of the hotels and rooms is really unique and cozy. In Tulum, Maison is located right in the town center, but it is still relatively quiet and a few minutes away from the noisy main street. In Bacalar, it’s located in a quiet area a 20-30 min. walk outside the town, but near the lake in a really nice garden where we could hear the birds singing. The best part of the stay was the very personal service provided by Flor and the staff, who genuinely cared about their guests. Flor was also always available on WhatsApp to answer any questions and give recommendations on where to go in the area. You can of course find more luxurious resort style hotels in the area if that’s what you’re after, but in our opinion, it can’t compete at all with the whole atmosphere and personal service that we experienced at Maison. We highly recommend staying at Maison in both Tulum and Bacalar, and hope to come back someday!

Guillermo the manager was so welcoming and helpful. The property was beautifully decorated. Rooms were clean and bed comfortable. The breakfast was amazing and all the staff were extremely kind. Highly recommend this place.

A very brief stay for just one night after arriving into Cancun and gerring the ADO bus down to Tulum. Easy walk from the bus station a very friendly welcome from Guillermo and the room was clean and comfortable with a nice big bed. Lush gardens and a cute parrot. Thank you

Very convenient place, cleaness is great and the place has a great vibe. Guillermo provided great host service!

Clean. Very comfortable bed. Excellent location near main road and ADO bus terminal. Easy to walk neighborhood. I felt very safe. Guillermo was very courteous. Coffe shop employees very friendly and great coffee!