I was informed at check-in that my reservation had been cancelled by management because they didn’t have a room for me. No call to inform me. No apology. No attempt at a resolution. This is not only poor customer service, but a poor way to run a business. This was not as simple as a cancelled dinner reservation- the disrespect and disregard for someone else’s well-being, security, etc. was evident and astounding. Would not recommend.

We had a amazing time at this hotel. We had three rooms we all stayed next door to one another. Our family and friends came to the hotel and we had a great time in the lobby lounge area eating, talking and enjoying ourselves. The staff was amazing. The atmosphere was relaxing.

Non smoking room smelled like ash tray no towels in room floor dirty vending machines empty and more….

Staff friendly. Quiet. No loud noises

Online you can't tell that this is a rundown shady hotel but when you pull up there are people in the parking lot doing drug deals all hours of the night loud music and what looks to be like hookers coming in and out all night. This would have been an issue we could have accepted that but when we got into our room there is visible mold on the ceiling we asked for non-smoking room and it smelled so strongly of cigarettes that all of our clothes smelled like cigarettes when we left. The bed was broken. Lopsided and squeaky.The service was not very good nobody came to give us towels the room didn't even have clean sheets we have to go get clean sheets that were stains behind the bed that look like previous blood sweater and hair and stains in the bed. Terrible. We felt unsafe during our stay and worried about our items being stolen or getting bed bugs. We would have left however they said we couldn't get a refund due to booking through Hotels.com. if you ever want our business I suggest a refund and removing this trashy hotel from your site.

Terrible experience- first- no one was there to check me in for like 10 minutes- then loud club music kept me up all nite- parking lot was full of cars from people at the club- no one warned me or I would nevwr have stayed here

I was very pleased with my room, amenities, and overall experience. The entire property was VERY clean and nicely updated. Despite a few features that give away its age (noisy AC, cable TV was out, cigarette burn in comforter) the room was almost fully updated with beautiful furnishings, HOT water, wall mounted soap dispensers to reduce waste, and a mini fridge/microwave. The staff wasn’t very friendly but I was still very pleased with my stay.

Did not get to stay, associates were unable to find my reservation even with a rep from hotels.com telling them what to do. However, while they are in the lobby, I noticed everyone coming in or out all looked like they were drug attic’s. Just being outside on the phone with the rep while she was finding me another hotel everyone outside, screaming and arguing and drinking at almost 11 o’clock at night on a Wednesday.

Front staff extremely rude. Can’t believe this property is associated with Day’s Inn Hotels

I was upset that the pool was non funcitoning for years and they havent updatied the website. Also the

Loud noise vehicle in the middle of the night the base Bahman woke us up out of the sleep. Breakfast was not available due to Covid, but said on line breakfast was available REALLY. we should be credited for having to go out to breakfast every morning.

We got into our room and the beds weren't made up. Went to the office and he upgraded the room but with just two of us, it was something we couldn't use. The big negatives were that the Wi-Fi didn't work and the Breakfast was not available due to Covid-19 according to the manager and his sign. I've not seen that since over a year ago. Also, there was no soap or shampoo as the dispensers in the shower were empty. I have to assume that the owners of this motel cut every corner that they can get away with. They need to remove breakfast and wi-fi from their ad. It's just misleading.

I did not like being unsafe and room was not up to par

I would appreciate refund for this property. I did not have a safe stay. The room had cigarette odor and dirty sheets. Also, lots of outdoor noise and homelsss people will everywhere around the hotel which made us feel very uncomfortable. I would never recommend this place to anyone.

Bed linen/ pillow case were not clean.

Not friendly staff. Breakfast was included but they said they don’t off that anymore since COVID. Pool was also closed for COVID. Room had no soap, shampoo, conditioner even though it says so in the amenities section. Security guard roaming the parking lot. Not the best area of town. Easy on off to Rt. 150

THE ONLY MOTEL WE FOUND IN THE AREA WITH REPAINED ROOM AND NEW AMENITIES AS THE MANAGEMENT THREW AWAY EVERYTHING AND REPLACED ALL THAT NEED FOR A NICE, COZY ROOM/. WARM WELCOME, THE STAFF IS CORTEOUS, KIND AND HELPFUL

Desk help was terrible. Inept clerk. Check in was at least 30 minutes. I did online booking so it should’ve been a lot quicker

Filthy Floors in my room and the sheets and blankets were stained. I would recommend sleeping in your car instead of here.

Just popped in for a little shut eye and headed out early Front desk was very friendly and polite All good here

The ad on expedia said that there was a continental breakfast, there was no breakfast the towels were old, the pictures on the site were not the actual property.the mattress was an old spring matress. No comforter. Smelled strong of bleach, found a crack pipe on the top of the light in the bathroom, I dont know how you guys can represent this property. This was a very old property

This was the worst hotel I have ever been. I got 0 sleep during the two nights that I stayed there. The heater was sounding like a tank and shaking the room every time it was kicking to start. The weather was cold so you can imagine the heater would be on all the time. The bathroom towels very old with stains and felt like sand paper on my skin. The bed sheets had stains on them and I am pretty sure we’re full of bugs because I have skin rash now. They had listed free breakfast at booking but at the hotel they had a sign that said we don’t serve breakfast due to COVID-19 hahaha!

not the best maintained, overall clean

It was a run down older property that allowed people to live there as well as stay there. Peoples belongings were piled up outside there rooms and it was not kept up outside.

It is in a very sketchy area. Especially at night.

The area wasnt great. Alot of noise coming from other rooms. People hanging around the hotel peddling for things. The front office had someone there when i checked out but he didnt want to open the door to check me out and give me my receipt from my stay. The phone number will not take incoming calls. The main office isnt any help with trying to get ahold of that hotel.

Very nice

Staff was rude, except the black lady with the low haircut who was an angel. The room was a mess. I had a non smoking room but it smelled like a fresh cigarette and a bag was over the fire alarm. The staff rushed and were acting like beung a customer was inconvenient to them. WE WILL NEVER GO BACK TO THAT ROACH MOTEL

Room did not have a clock. Manager had one brought by staff but it didn't work. Second clock brought later worked fine. All rooms should have an alarm clock

Clean, no mold, clean sheets no bed bugs friendly staff.

Hotel was not more than 1.5 star. Staff do not know English and uncourteous. Hotel atmosphere suspicious and unsafe .

My room wasn't very clean and didn't smell good. There were black specks of something all over my sheets. No comforter, just a thick blanket. My fire alarm was chirping, I'm assuming it needed batteries, but they just removed the whole thing and didn't replace it. WiFi didn't work at all. I'm glad they allow dogs, but I won't be staying here again.